City service changes due to COVID-19

Home > About COVID-19

Last updated on Aug. 5, 2020

This list of programs and services that have been impacted by COVID-19 and related emergency declarations is being updated regularly. While we try to post the current information, it is also a good idea to call ahead to make sure appointments and facilities are still open to the public.

All critical city services and emergency services will continue to operate as usual. Call 911 in an emergency. Household garbage, recycling and yard waste pickup continues on regular schedules.

Regular Updates

To learn more about COVID-19 in Fort Worth, go to fortworthtexas.gov/COVID-19. Updates and information are also available on the city’s social media pages:

COVID-19 Hotline

Residents can also call the Tarrant County Public Health hotline at 817-248-6299 for information about COVID-19.

Report Issues

Residents can submit requests using the MyFW app. Use the app to report issues such as potholes, streetlights and stray animals. Download the free MyFW app from the Apple App Store or Google Play.

You can also use MyFW Text to report an issue. Simply text HELLO to 817-835-6939. You will then get a prompt to provide information on the issue.

Reports can also be submitted online at fortworthtexas.gov/report or by calling 817-392-1234.

Animal Care and Control

Online applications for adopting dogs, adopting cats, or fostering dogs and cats are available. You can pick up your pet at the shelter or animal shelter staff members are happy to deliver a new, adopted or fostered pet to a resident’s home.

City buildings

Screening for COVID-19 symptoms are in place at public entrances of city facilities with frequent public visitors. Staff is asking all visitors if they are feeling sick and will check temperatures with a forehead thermometer. Anyone with a temperature of 99.6F or greater will be asked to leave and contact a health care provider. Anyone who refuses to have their temperature taken will not be allowed to enter.

City Call Center

The Call Center can assist residents with information on city services and contact information for city departments. Residents can submit requests by phone at 817-392-1234, by reporting online, by texting “Hello” to 817-835-6939, or by downloading the MyFW App on the App Store or Google Play.

City Council

To promote social distancing, seating will be limited. Remote presentations are recommended. To sign up to speak, use the link on the agenda, call 817-392-6150 or email the City Secretary. Residents planning to make an in-person presentation should arrive early to ensure seating is available.

City Secretary

Public information requests

Due to the shelter-in-place order that went into effect at 11:59 p.m. on March 24, 2020, Fort Worth City Hall is not fully open for business and is only operating with a limited crew of essential personnel.

Therefore, in accordance with the guidance issued by the Office of the Texas Attorney General, this is not a “business day” for purposes of Chapter 552 of Texas Government Code, the Public Information Act and all PIA-related processes are currently paused.

On the date that the city resumes “business days” under more normal operations, all previously received requests will resume processing and any requests submitted during the period of limited personnel will be officially noted as being received and begin being processed.

Public information requests can be entered by one of the following approved delivery methods:

  • Submission on the city’s interactive web portal.
  • Email.
  • U.S. Mail: Officer for Public Information or Public Information Administrator; 200 Texas St., Suite 3614; Fort Worth, TX 76102.
  • Hand-delivery: Drop off at 200 Texas St., Suite 3614; Fort Worth, TX 76102. Call 817-392-6164 or 817-392-6161 to make an appointment.

Code Compliance

Code enforcement officers are practicing social distancing by contacting residents by phone, email and/or written notice. Submit complaints online or contact a code officer directly.

Community Action Partners (CAP)

CAP is accepting mail-in applications. For electric, gas or propane utility bill assistance, download an application or call 817-392-5720 and ask to have an application mailed.

Starting March 26, free evening meals for children will be available at 20 City of Fort Worth community centers. Learn more information about the program and find a participating location.

Community Engagement Office

The staff is working remotely to assist neighborhoods. All educational presentations for children and adults have been suspended until further notice. Registered neighborhood association and alliance leaders will continue receiving the Community Engagement Weekly Bulletin as new updates about city services and policies are available. Leaders are encouraged to share the bulletin with all neighbors via email, web and social media. All neighbors may also view updates via the NextDoor app.

Consumer Health

Routine health inspections are on hold, but Consumer Health will respond to imminent health hazards. Call 817-392-7255.

Annual health permit payments will be accepted by credit card at 817-392-7255.

Classes for food handlers, child care and pool operators resume June 3. View dates and times. Guests must wear a face covering in all classes as well as in the Hazel Harvey Peace Center for Neighborhoods. Social distancing will be practiced at all times.

Swimming pools

Fort Worth will not open its city-owned swimming pools this summer due to health concerns related to COVID-19. The 2020 season is canceled at Forest Park and Marine Park pools and Sycamore Sprayground.

For other pools, the State of Texas began allowing public swimming pools to open on May 8. Reminders from Code Compliance regarding a few requirements needed in order to open:

  • Public pools, which include apartment complexes, homeowners associations and fitness center pools, must have a valid health permit to operate.
  • In accordance with the GA-21, only 25% of the listed occupancy is allowed for indoor pools, and outdoor pools are limited to 25% of normal operating limits as determined by the pool operator. These amounts do not include staff necessary to operation of the facility. For indoor pools, the occupancy limit for the pool facility can be found on the signage placed in the pool enclosure. Pool operators, or their designee, should ensure that their facility can comply with the governor’s restrictions.
  • Consider requiring that all visitors follow social distancing practices.
  • If a pool was closed last season due to health or safety violations, it must receive a re-inspection before it can be open to the public. Call 817-392-7255 to schedule an appointment.
  • It is strongly recommended that all pool chemicals are at the proper levels for adequate disinfection.
  • The Governor’s Office has a helpful checklist to guide you through the pool season.

Crud Cruiser

All Crud Cruiser mobile collection events in several cooperating cities have been canceled. To confirm if Crud Cruiser events are happening in your neighborhood, call 817-392-1234.

Development Services

The Development Services Department will only be accepting applications through our online permitting system (Development Online) or by scheduled appointment starting March 23. For a list of contacts for pre-development conference, traffic study, plat and other related variance questions, visit fortworthtexas.gov/developmentservices/contact.

Diversity & Inclusion

While our physical offices are closed to the public, designated staff members are available during normal business hours for intakes and to speak with clients by phone at 817-392-7525.

Client meetings will be conducted via phone or WebEx. In-person meetings are by appointment only. To schedule a meeting, call 817-392-7525.

Community members may go online to file a discrimination complaint or request an ADA accommodation:

Economic Development

The Economic Development Department is available to answer any questions about business impacts or financial assistance programs that are available to support business owners. There are a number of financial services partners located at the Business Assistance Center. More business information can be found at fortworthtexas.gov/COVID-19-business/ and this site is being updated regularly.

Environmental Quality

Environmental Quality teams are practicing social distancing by communicating via conference calls, Webex, emails or phone calls and/or written notices, whenever possible.

EnVision Center

The EnVision Center at MLK Community Center is operating; however, the building is closed to the public until further notice. Applications for the EnVision Tuition Assistance Program are being accepted via email.

EnVision Center personnel are available by phone, email or video-conference 8 a.m. to 5 p.m. Monday-Friday to provide in-depth consultations on tuition assistance eligibility, the application process and required documentation as well as workforce training and short-term certification programs, High School Equivalency (HSE/GED) completion, apprenticeships, literacy education and ESL programs.

To learn more, contact Suzanne Richards at 817-392-2591 or 682-760-4655.

Fire Department

Report emergencies by dialing 911.

The Fort Worth Fire Department is taking additional steps to ensure the health of firefighters and residents. These steps include limiting exposure by sending one crew member into a situation to evaluate, wearing a P100 mask and taking in as little equipment as possible. If there is any reason to believe the call may be related to COVID-19, fire personnel will don a gown or Tyvek suit.

Hazel Harvey Peace Center for Neighborhoods

The building at 818 Missouri Ave., which houses multiple city departments and services, reopens to the public June 29.

Homebuyer Assistance Program (HAP)

All HAP applications must be submitted online; walk-ins will not be accepted until further notice. To learn more, contact Lilia Escobedo at 817-392-7395.

Libraries

On June 30, seven additional Fort Worth Public Library locations will begin offering curbside service 10:30 a.m.-6:30 p.m. Tuesday-Friday and noon to 5 p.m. Saturday. New curbside service will be available at the Central Library, East Berry, Meadowbrook (formerly eSkills), Northside, Riverside, Ella Mae Shamblee and Wedgwood locations. Learn how curbside service works.

Seven other locations are already reopened to offer curbside service and also limited walk-in service during the times listed above. They are Diamond Hill/Jarvis, East Regional, Northwest, Ridglea, Seminary South, Southwest Regional and Summerglen.

View times and location addresses. Learn more about the services the Library is currently offering.

Visitors may stay no longer than one hour, including computer use and material checkout.

Building occupancy will be limited to no more than 25% of each location’s capacity. Customers will be directed to check out items using the self-service checkout kiosks.

In-person programs will not be offered at this time. Follow the Library’s social media channels for regular updates on online programming.

The digital library, already robust before the health crisis, has expanded to offer more resources.

eCards allow Fort Worth residents to access the Library’s digital resources. Apply for an eCard online. Library cards due for renewal have been automatically extended for two months. To resolve problems, email the Library.

  • Digital library: Go online to browse and check out eBooks, audiobooks, videos, music and more. Enjoy them from your computer or personal device.
  • Material due dates. The Library is not accepting materials for return since facilities and book drops are closed. Keep the materials until libraries reopen. The Fort Worth Public Library stopped charging fines for late materials last year. If materials are from inter-library loan or a MetrOPAC library and were borrowed through the Fort Worth Public Library, there will be no late fines.
  • On-hold items. Items placed on hold will be waiting when buildings reopen; no action is necessary.

To learn more, contact a digital librarian.

Movies That Matter

Film screenings for August and October have been rescheduled for 2021. Watch for a special December 2020 film screening celebrating the 10-year anniversary of Movies That Matter.

Municipal Court

Fort Worth Municipal Court’s first-floor service windows will reopen 8 a.m. to 5 p.m. June 1 at the A.D. Marshall Public Safety and Courts Building, 1000 Throckmorton St. Capacity will be limited.

Court on Demand allows the public to appear remotely to perform many court functions, including entering pleas, requesting payment plans, community service, compliance dismissals, driver’s safety course, deferred disposition (probation) and others. All that is required is a stable internet connection, a video device with a microphone and a working email address. This will allow residents to receive and sign documents electronically. Request a virtual courtroom appearance by calling 817-392-6700 or visiting the municipal court website. Select the “Let’s Chat” icon 8 a.m. to 5 p.m. Monday through Friday.

Neighborhood Empowerment Zones (NEZ)

NEZ applications must be completed and submitted online; walk-ins will not be accepted until further notice. To learn more, contact Victoria Rainbow-Jackson at 817-392-7744.

Park & Recreation

The Park & Recreation administration office is closed to the public. For questions, please contact 817-392-5700.

Community centers are currently operating 8 a.m.-5 p.m. Monday-Friday. Accessibility is available for designated centers’ fitness areas under a membership-based category with preregistration for designated times. CAP services are available online or curbside as needed. Centers are not open for general operations.

  • Andrew “Doc” Session, 201 S. Sylvania Ave.
  • Chisholm Trail, 4936 McPherson Blvd.
  • Como, 4660 Horne St.
  • Diamond Hill, 1701 N.E. 36th St.
  • Eugene McCray, 4932 Wilbarger St.
  • Fire Station, 1601 Lipscomb St.
  • Greenbriar, 5200 Hemphill St.
  • Handley-Meadowbrook, 6201 Beaty St.
  • Highland Hills, 1600 Glasgow Road.
  • Hillside, 1201 E Maddox Ave.
  • Martin Luther King Jr., 5565 Truman Drive.
  • North Tri-Ethnic, 2950 Roosevelt Ave.
  • Northside, 1100 N.W. 18th St.
  • R.D. Evans, 3242 Lackland Road.
  • Riverside, 3700 E Belknap St.
  • Southside, 959 E. Rosedale St.
  • Southwest, 6300 Welch Ave.
  • Sycamore, 2525 E. Rosedale St.
  • Thomas Place, 4237 Lafayette Ave.
  • Victory Forest 3427 Hemphill St.

Register online for fitness center times. Requires fitness center membership.

Summer Day Camp is held 8 a.m-5 p.m. through Aug. 7 at 20 locations.

Park and Athletic Field Reservations

Residents may continue reserving park facilities for fewer than 10 attendees. Athletic field reservations are available for groups of fewer than 10 participants on practice fields. Effective June 19, larger events are allowed in accordance with the Governor’s recommendations for outdoor events. Athletic field reservations will be allowed in accordance with the governor’s recommendations for Adult Recreational Sports Operators and Youth Sports Operators, depending on the type of field use, effective the same date. Park Reservations – 817-392-5718 and Athletic Field Reservations – 817-392-7690.

Residents may resume reserving park facilities for fewer than 10 attendees. Athletic field reservations are available for groups of fewer than 10 participants on practice fields. Games with fewer than 10 participants will be allowed after June 15. For reservations, call 817-392-5718.

Dream Park and Patricia Le Blanc playgrounds are closed. Use of the 203 additional playgrounds is highly discouraged.

Parks and trails are open provided individuals comply with the six-feet social distancing requirement.

McLeland Tennis Center indoor courts will reopen; no more than 10 players are allowed at one time.

All basketball and volleyball courts in the parks system are closed.

Please follow these guidelines provided by the National Recreation and Park Association when visiting parks and trails.

  • Do not use the park or trails if you are exhibiting symptoms.
  • Follow the CDC’s guidance on personal hygiene.
  • Be prepared for limited access to public restrooms or water fountains.
  • Share the trail and warn other trail users of your presence and as you pass.
  • Observe the six-feet social distancing requirement at all times.

Aquatics

Fort Worth will not open its swimming pools this summer due to health concerns related to COVID-19. The 2020 season is canceled at Forest Park and Marine Park pools and Sycamore Sprayground.

Rising coronavirus infection rates present an increased risk to pool staff and patrons. Public pools consistently rank high on several lists of coronavirus risk activities. The Park & Recreation Department will coordinate with the Fort Worth Drowning Prevention Coalition to offer virtual dry-land water safety education courses to Fort Worth youth.

Fort Worth Bontanic Garden

The Botanic Garden remains open during normal hours of operation. The first and last hour of the day (8-9 a.m. and 5-6 p.m.) are reserved for GROW members. Online ticketing is in place, allowing contactless payments. The Garden Center will be closed except for ticketing and access to restrooms. The Trellis Gift Shop will open with limited capacity, allowing four guests at a time.

Fort Worth Nature Center & Refuge

The Nature Center remains open 8 a.m. to 5 p.m. weekdays only. Online ticketing will be in place, allowing contactless payments. The Hardwicke Interpretive Center will remain closed. Online reservations will be required for available daily outdoor programming.

Golf clubhouses

There is a limit of two guests in the clubhouse at a time, and guests and staff are required to wear facemasks while in the clubhouse. A full food service menu is available, but service is for take-out or outdoor patio dining only. On-course restrooms are closed.

(Please visit fortworthgolf.org for the most up-to-date info.)

Haws Athletic Center

HAWS Athletic Center, 600 Congress St., will reopen for limited activities 8 a.m. to noon Monday through Friday starting Aug. 10.

Log Cabin Village

Starting July 7, Log Cabin Village will be open from 9:30 a.m. to 3:30 p.m. Tuesday through Saturday. The last admission will be sold at 2:45 p.m. Visitors are asked to make reservations online to help maintain social distancing; walk-in visitors will be accepted if space is available. All visitors will be subject to temperature screenings. The Village is temporarily extending the group rate admission of $4.50 to all visitors, with the option to purchase a hands-on Time Traveler bag for an additional $20.

Summer Day Camps

The Park & Recreation Department’s Camp Fort Worth begins June 29. Sessions will operate 8 a.m. to 5 p.m. Monday-Friday. Extended care outside of these times will not be available. Campers may register weekly for up to six weeks.

Summer meals program for children

Beginning June 29, Fort Worth community centers provide free summer meals to children who might otherwise go hungry. Service is available 11:30 a.m.-12:30 p.m. Monday through Friday. This service will end after Friday, Aug. 7.

Police

To contact FWPD, dial 817-392-4222 for non-emergencies. Report emergencies by dialing 911.

Office closures:
The following FWPD office lobbies will be closed. The public can visit by appointment. Signs will be posted on exterior doors to let people know how to contact the department.

  • 501 Jones St.
  • 1289 Hemphill St.
  • 1100 Nashville Ave.
  • 5650 East Lancaster
  • 3128 Bolt St.
  • 7650 McCart Ave.
  • 3525 Marquita Dr.
  • 3532 Joyce Dr.
  • 2500 N. Houston Ave.
  • 4651 N. Main St.
  • 8755 N. Riverside Dr.
  • 3616 E. Lancaster
  • 2500 Brennan
  • 1000 Calvert
  • 505 West Felix (Bob Bolen Safety Complex)

Fingerprinting
Exceptions will be made for fingerprinting to individuals that need their fingerprints taken on fingerprint “hard cards” for health care licensing purposes. Individuals can call 817-392-4167 for an appointment.

If the fingerprints are required to be sent electronically, they will need to contact an “electronic” fingerprint vendor to have these prints taken and submitted. A search online can provide the closest vendor.

Police reports:
To file a police report, use the Fort Worth Police Department’s online report tool. This tool allows anyone to submit a report immediately and print a copy of the report for free.

Online police reports must meet certain criteria:

  • The reported incident is not an emergency.
  • The incident occurred inside the Fort Worth Police Department’s jurisdiction/city limits.
  • Once a report has been generated, the reporting party will see the words, “Your online police report has been submitted.” The party will be provided a report number and the option to print a copy of the report for personal records.

The online reporting tool is limited to certain crimes:

  • Harassing phone call.
  • Identity theft.
  • Theft.
  • Theft from a vehicle.
  • Shoplifting (with no suspect information).
  • Vandalism.
  • Theft of service packet.

Additional report types may be added in the near future.

Police Oversight Monitor

The office is open and available to meet with residents. Contact the office via email mailto: PoliceOversight@fortworthtexas.gov or call 817-392-6535.

Property and Records Management. The FWPD Property and Records Management Division, 1000 Calvert St., is closed to the public. To obtain a copy of an offense report, an accident report or to file an open records request, call 817-392-4160 or email.

Warrant/Identification. The Warrant/Identification Unit office at 350 W. Belknap St. is closed to the public. To obtain fingerprinting, background checks, criminal history or clearance letters, call 817-392-4168 or email.

Purchasing

For Procurements currently out for bid and new bids: so long as the bid is received in Purchasing by the deadline, bids are being accepted by mail, or in the lobby at the South End of City Hall from 8:30 a.m.-1:30 p.m. on Thursdays.

If the bidder wants to submit the bid earlier, they will need to call Purchasing at 817-392-2462 to make an appointment for Purchasing to pick up the bid Monday through Friday between 8:30 a.m. - 5 p.m. at the South End lobby at City Hall, located at 200 Texas Street, Fort Worth, Texas 76102.

Bid Opening
Beginning on April 2, 2020, the public will be able to watch public bid openings via livestream on Fort Worth TV. The city opens bids at 2 p.m. on Thursday. The live stream will begin at 1:45 p.m..

Solid Waste

Household garbage, recycling, bulk and yard waste pickup continues on regular schedules. The four drop-off stations and the Environmental Collection Center are open, but residents are asked to remain in their vehicle and show an approved identification (CFW water bill or driver’s license) through the window upon entering.

In-person Master Composter classes will not be held this fall. The full 12-hour course will be available on the Code Compliance YouTube page https://www.youtube.com/channel/UCmeDYjsYMOXVOzmyohTK4VA at no cost. Students who wish to seek certification will be tested for understanding and will have ways to earn and submit the remaining volunteer time.

Stormwater

In addition to COVID-19 changes, the increased rain has also caused some flooding. To report street flooding or clogged storm drains, please use the MyFW app or call 817-392-1234.

Transportation & Public Works

Construction continues as normal on all projects; however, public meetings related to upcoming capital improvement projects have been canceled or postponed. Presentations for meetings currently on the calendar will be recorded and will be available on project pages. For information related to a specific project, please call or email the Project Manager listed on the page.

All administrative services provided by Transportation & Public Works that are deemed “essential” will be conducted by appointment only. Appointments with the public will initially be scheduled on Mondays, Wednesdays, or Thursdays. Members of the public are advised to contact the appropriate division for their related business purpose and if deemed essential, schedule an appointment as outlined below.

Once appointments have been scheduled, please arrive at the facility a few minutes in advance to allow for appropriate verification of appointment and temperature screening to gain entry into the facility.

  • Traffic/Construction Street Use Permits: Contact Charles McClure at 817-392-7219.
  • Valet Permits, Vehicle for Hire, Loading Zones or Employee Parking Passes: Contact Peter Elliott at 817-392-7977.
  • Utility/Street Cut Permits: Contact Mark Stefanik at 817-392-7661.
  • Vault Access: Contact Ashanti Turner at 817-392-8426. It is recommended that vault records be requested online.

Data collection for speed mitigation and traffic calming has been put on hold due to atypical traffic patterns.

To report streetlight outages, potholes or other service needs, call 817-392-1234 or use the MyFW app.

Bike to Work Week has been postponed to Sept. 21-27, with Bike to Work Day coinciding with Car-Free Day on Sept. 22. Learn more.

VITA

Volunteer Income Tax Assistance (VITA) sites are operating. Call 211 to get updates on phone numbers and hours to complete income taxes remotely. The federal income tax due date has been extended to July 15, 2020.

Water

Nonpayment: Fort Worth is ensuring customers have continued access to potable water for handwashing and personal hygiene during this emergency by temporarily halting disconnections due to nonpayment, with the overriding goal to halt the spread of COVID-19. This applies to all active residential, commercial and industrial accounts.

Utility staff will continue to review accounts each billing cycle, water bills will continue to be sent out and delinquency notifications will be sent out under the normal process. Service interruptions for nonpayment will resume at a later date.

  • Late fees: Knowing some customers are unexpectedly unemployed because of COVID-19, Fort Worth is suspending charging late fees on its utility bills. This measure applies to bills with due dates from April 1 through June 30. The action does not forgive past late fees owed. Customers experiencing financial hardship due to the COVID-19 event should call 817-392-4477 between 7 a.m. and 7 p.m. to make payment arrangements.

Customer service walk-in lobby: The Fort Worth Water customer service lobby, 908 Monroe St., reopens June 29. Customers must wear facemasks and maintain social distancing. Customers who prefer in-person transactions can make water bill payments, set up, discontinue or transfer service or make payment arrangements.

The process for obtaining contractor meters (fire hydrant meters) will remain contactless, as it is today. All paperwork and communication is handled electronically and via phone. There is no in-office, person-to-person processing. When picking up the fire hydrant meter from meter services at the Holly Complex, the contractor is required to wear a mask and observe six-feet social distancing. To achieve the social distancing, staff leave the meter on a table for pickup by the contractor.

Remote payment options

  • Fidelity Express. Bring both portions of your current bill to any participating Fidelity Express location, which are usually located in grocery and convenience stores. You can use Fidelity Express locations in Tarrant, Denton, Parker, Johnson and Dallas counties. Find a Fidelity Express location near you. Make sure “City of Fort Worth Water” is on the list below the location’s name to ensure the merchant accepts City utility bill payments. Only cash payments are accepted, and a $1.50 processing fee will be charged by the location. The payment will post to your account the next business day.
  • Drop box. A 24-hour payment drop box is located on the south side of the Fort Worth City Hall Annex, 908 Monroe Street. Pay with check or money order only to ensure proper credit. Do not pay with cash.
  • Online. Customers can set up an online account or make one-time payments without registering an account.
  • For one-time payments, customers will need their full account number (before and after the dash) to use this option.
  • To register an account, provide the full account number (before and after the dash) plus cycle and route numbers. This information is on billing statements or customers can obtain it by calling 817-392-4477. Cycle and route numbers are a recent addition to the paper billing statement and change periodically to optimize the meter-reading routes. Once registered with H2Online, customers can elect to stop receiving paper bills.
  • By phone. Call 817-392-4477, select Option 2 and follow the automated system prompts. For faster processing, have your utility account number, and checking account or credit card information readily available before you call.
  • By mail. Make checks payable to the Fort Worth Water Department. Do not send cash in the mail.

City of Fort Worth, P.O. Box 961003, Fort Worth, Texas 76161-0003

Industrial pretreatment and backflow/cross-connection control. At the Holly Complex, visitors are not being accepted for the Industrial Pretreatment and Backflow/Cross-Connection groups about grease trap or food service establishment permits and backflow/cross-connection control concerns. Customers are being instructed to call one of the numbers below for assistance or if they have paperwork, they may drop it in the silver drop box on Fournier Street. Any regulatory or compliance meetings will be scheduled by appointment only at City Hall. Plan review and related questions are being directed to the Water Applications Section on the lower level of City Hall.

  • Pretreatment: 817-392-8305.
  • Grease Traps: 817-392-5809.
  • Backflow/Cross-Connection: 817-392-8375.

Outside meetings.

  • Homeowners association, neighborhood association and scout troop meetings scheduled at any water plant through April have been canceled.
  • Neighborhood public meetings related to capital improvement projects have been canceled. Check back for rescheduled dates and times.

Non-City of Fort Worth programs and services

Business closures and hours of operation

Because of the increased restrictions that were put into place last week, please call a business before visiting. Businesses may be closed or have modified hours. For a list of types of businesses with mandatory closure, visit the city’s main COVID-19 page.

Protect the Fort

Protect the Fort - a combined effort by the City of Fort Worth, the Fort Worth Chamber of Commerce, the Fort Worth Hispanic Chamber of Commerce, the Fort Worth Metropolitan Black Chamber of Commerce and Visit Fort Worth - will launch its Personal Protective Equipment (PPE) initiative May 4 with the financial support of Facebook. The goal is to get as much PPE into the hands of small businesses as possible, as reopening efforts continue to roll out.

Limited supplies are available, and include KN95 masks, single-use vinyl gloves, and hand sanitizer. Sign up at the Fort Worth Chamber of Commerce webpage.

Restaurants

Visit Fort Worth unveiled a webpage to showcase Fort Worth restaurants that offer curbside and delivery service during social distancing. The page features more than 300 restaurants and will be refreshed daily.

Texas Department of Motor Vehicles

The 16 Regional Service Centers are closed to the public for in-person transactions. Services and support will continue to be provided by mail, email and phone while in-person services are unavailable. Visit txdmv.gov/covid-19 for more.

Texas Department of Public Safety

The Texas DPS will begin reopening driver license offices by appointment only and with limited services. The reopening will happen in a phased approach to allow DPS to keep customers and staff as safe as possible while also adhering to new safety guidelines and social distancing practices in place due to COVID-19. Offices in DPS’ North and Southeast Texas regions, which includes Fort Worth, will reopen with limited services June 3. Customers can begin scheduling appointments www.dps.texas.gov/DriverLicense/ at 1 p.m. May 29. Services will be limited to customers with appointments who are seeking a first-time Texas driver license, commercial driver license, learner license or identification card, as well as those who need to take a driving test

Texas Department of Transportation

TxDOT is postponing or canceling in-person public hearings and gatherings. When possible, TxDOT will look to offer virtual participation strategies for public input. TxDOT has closed the lobbies of its 12 Travel Information Centers until further notice. Travelers can still speak with center counselors about road conditions or travel information between 8 a.m. and 5 p.m. Call 800-452-9292 or go online to obtain road condition information 24 hours a day, seven days a week.

Texas Health and Human Services

The agency is encouraging Texans to submit benefit applications and other paperwork online and to reduce foot traffic in the state’s more than 250 eligibility offices.

Trinity Metro

On June 21, Trinity Metro will resume regular service on most bus routes and Trinity Metro TEXRail after operating on a modified schedule since March. View a full list of bus route schedules. https://ridetrinitymetro.org/routes-schedules/ Trinity Railway Express will remain on a modified schedule.

Trinity Metro ACCESS

The number of ACCESS rides will be reduced, with a focus on only making essential trips. To reserve a trip, please call 817-215-8600.

Trinity Metro ZIPZONE

ZIPZONE services are not impacted by this temporary change. If you need service in the Mercantile Center area, use the ZIPZONE app to request your ride. If you need service in the Alliance area, use the Lyft app to request your ride.

If other alterations are needed, Trinity Metro will provide updates three days before changes are implemented.