City service changes due to COVID-19

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Last updated on April 3, 2020

This list of programs and services that have been impacted by COVID-19 and related emergency declarations is being updated regularly. While we try to post the current information, it is also a good idea to call ahead to make sure appointments and facilities are still open to the public.

All critical city services and emergency services will continue to operate as usual. Call 911 in an emergency. Household garbage, recycling and yard waste pickup continues on regular schedules.

Regular Updates

To learn more about COVID-19 in Fort Worth, go to fortworthtexas.gov/COVID-19. Updates and information are also available on the city’s social media pages:

The Mayor and city leadership are hosting daily briefing at 4:30 p.m., Monday through Friday. The video briefings can be viewed on the city’s website at fortworthtexas.gov/FWTV or on the Municipal Channel available through cable providers. It is also aired live on the following Facebook pages:

COVID-19 Hotline

Residents can also call the Tarrant County Public Health hotline at 817-248-6299 for information about COVID-19.

Report Issues

Residents can submit requests using the MyFW app. Use the app to report issues such as potholes, streetlights and stray animals. Download the free MyFW app from the Apple App Store or Google Play.

You can also use MyFW Text to report an issue. Simply text HELLO to 817-835-6939. You will then get a prompt to provide information on the issue.

Reports can also be submitted online at fortworthtexas.gov/report or by calling 817-392-1234.

Department and Services Updates - As of 12 p.m. March 25, 2020

Animal Care and Control

Online applications for adopting dogs, adopting cats, or fostering dogs and cats are available. You can pick up your pet at the shelter or Animal shelter staff members are happy to deliver a new, adopted or fostered pet to a resident’s home.

The PetSmart Adoption Centers at Alliance and Hulen are temporarily closed. All dogs and cats are still available for adoption or foster at the main shelter, 4900 Martin St. Social distancing remains a priority.

City buildings

Screening for COVID-19 symptoms are in place at public entrances of city facilities with frequent public visitors. Staff is asking all visitors if they are feeling sick and will check temperatures with a forehead thermometer. Anyone with a temperature of 100F or greater will be asked to leave and contact a healthcare provider. Anyone who refuses to have their temperature taken will not be allowed to enter.

City Call Center

The Call Center can assist residents with information on city services and contact information for city departments. Residents can submit requests by phone at 817-392-1234, by reporting online, by texting “Hello” to 817-835-6939, or by downloading the MyFW App on the App Store or Google Play.

City Council

A number of Council work sessions, meetings and committee meetings may be canceled over the coming weeks. Check the city calendar for the latest updates.

City Secretary

Public information requests

Due to the shelter-in-place order that went into effect at 11:59 p.m. on March 24, 2020, Fort Worth City Hall is not fully open for business and is only operating with a limited crew of essential personnel.

Therefore, in accordance with the guidance issued by the Office of the Texas Attorney General, this is not a “business day” for purposes of Chapter 552 of Texas Government Code, the Public Information Act and all PIA-related processes are currently paused.

On the date that the city resumes “business days” under more normal operations, all previously received requests will resume processing and any requests submitted during the period of limited personnel will be officially noted as being received and begin being processed.

Public information requests can be entered by one of the following approved delivery methods:

  • Submission on the city’s interactive web portal.
  • Email.
  • U.S. Mail: Officer for Public Information or Public Information Administrator; 200 Texas St., Suite 3614; Fort Worth, TX 76102.
  • Hand-delivery: Drop off at 200 Texas St., Suite 3614; Fort Worth, TX 76102. Call 817-392-6164 or 817-392-6161 to make an appointment.

Code Compliance

Code enforcement officers are practicing social distancing by contacting residents by phone, email and/or written notice. Submit complaints online or contact a code officer directly.

The Citizen Code Academy scheduled for March 28 is canceled.

Community Action Partners (CAP)

CAP is accepting mail-in applications. For electric, gas or propane utility bill assistance, download an application or call 817-392-5720 and ask to have an application mailed.

Starting March 26, free evening meals for children will be available at 20 City of Fort Worth community centers. Learn more information about the program and find a participating location. http://fortworthtexas.gov/news/2020/03/COVID-19-Community-Center-Meals/

Community Engagement Office

The staff is working remotely to assist neighborhoods. All educational presentations for children and adults have been suspended until further notice. Registered neighborhood association and alliance leaders will continue receiving the Community Engagement Weekly Bulletin as new updates about city services and policies are available. Leaders are encouraged to share the bulletin with all neighbors via email, web and social media. All neighbors may also view updates via the NextDoor app.

Consumer Health

Routine health inspections are on hold, but Consumer Health will respond to imminent health hazards. Call 817-392-7255.

Food handler training courses are canceled. However, food handler and food manager training are offered online.

Annual health permit payments will be accepted by credit card at 817-392-7255.

Childcare worker training has been canceled through April.

Pool operator training has been canceled through April. New classes will be scheduled in July and August.

Cowtown Great America Cleanup and Earth Party

The events planned for April 4 are canceled.

Crud Cruiser

All Crud Cruiser mobile collection events in several cooperating cities have been canceled. To confirm if Crud Cruiser events are happening in your neighborhood, call 817-392-1234.

Development Services

The Development Services Department will only be accepting applications through our online permitting system (Development Online) or by scheduled appointment starting March 23. For a list of contacts for pre-development conference, traffic study, plat and other related variance questions, visit fortworthtexas.gov/developmentservices/contact.

Diversity & Inclusion

While our physical offices are closed to the public, designated staff members are available during normal business hours for intakes and to speak with clients by phone at 817-392-7525.

Community members may go online to file a discrimination complaint or request an ADA accommodation:

Economic Development

The Economic Development Department is available to answer any questions about business impacts or financial assistance programs that are available to support business owners. There are a number of financial services partners located at the Business Assistance Center. More business information can be found at fortworthtexas.gov/COVID-19-business/ and this site is being updated regularly.

Environmental Quality

Environmental Quality teams are practicing social distancing by communicating via conference calls, Webex, emails or phone calls and/or written notices, whenever possible.

The construction stormwater permit workshop scheduled for March 26 will be rescheduled.

EnVision Center

The EnVision Center at MLK Community Center is closed, and all public events are canceled until further notice. These include EnVision Success Orientations, Signing Days, Tuition Assistance Outreach, Rising Stars Youth Leadership Academy, Job Fair, Education Fairs and Soft Skills Training.

There are delays in processing applications for the EnVision Tuition Assistance Program. Applications are not being accepted and in-person intake is not available.

EnVision Center personnel are available to provide in-depth consultations to discuss the EnVision Tuition Assistance Program by phone, email, Skype or WebEx Monday-Friday between 9 a.m. and 5:30 p.m. Staff will be available to discuss eligibility, the application process and required documentation, workforce training and short-term certification programs, High School Equivalency (HSE/GED) completion, apprenticeships, literacy education and ESL programs.

To learn more, contact Suzanne Richards at 817-392-2591 or 682-760-4655.

Fire Department

Report emergencies by dialing 911.

The Fort Worth Fire Department is taking additional steps to ensure the health of firefighters and residents. These steps include limiting exposure by sending one crew member into a situation to evaluate, wearing a P100 mask and taking in as little equipment as possible. If there is any reason to believe the call may be related to COVID-19, fire personnel will don a gown or Tyvek suit.

Homebuyer Assistance Program (HAP)

All HAP applications must be submitted online; walk-ins will not be accepted until further notice. To learn more, contact Lilia Escobedo at 817-392-7395.

Library

All Fort Worth Public Library locations are closed. Book drops are locked to help prevent the potential spread of the COVID-19 virus. Hold onto library materials until facilities reopen. There are no late fines for materials returned in good condition after the due date.

eCards allow Fort Worth residents to access the Library’s digital resources. Apply for an eCard online. Library cards due for renewal have been automatically extended for two months. To resolve problems, email the Library.

  • Digital library: Go online to browse and check out eBooks, audiobooks, videos, music and more. Enjoy them from your computer or personal device.
  • Material due dates. The Library is not accepting materials for return since facilities and book drops are closed. Keep the materials until libraries reopen. The Fort Worth Public Library stopped charging fines for late materials last year. If materials are from inter-library loan or a MetrOPAC library and were borrowed through the Fort Worth Public Library, there will be no late fines.
  • On-hold items. Items placed on hold will be waiting when buildings reopen; no action is necessary.

To learn more, contact a digital librarian.

Municipal Court

  • All Fort Worth Municipal Court locations will be closed to direct physical public access until further notice for all Civil and/or Criminal citation/cases beginning at 5 p.m. Monday, March 23, 2020. Judges will not be available for walk-in court effective immediately.
    • Parking hearings in person are suspended until further notice.
    • All appearance, hearing, court and due dates are extended until May 15, 2020.
    • We will continue to serve the public by phone, online, email, drop box and mail.
      Read the public notice..

Neighborhood Empowerment Zones (NEZ)

NEZ applications must be completed and submitted online; walk-ins will not be accepted until further notice. To learn more, contact Victoria Rainbow-Jackson at 817-392-7744.

Park & Recreation

The Park & Recreation administration office is closed to the public. For questions, please contact 817-392-5700.

All community centers are closed.

Haws Athletic Center is closed. All spring youth sports and adult sports are canceled. All field use reservations have been canceled through May 1.

The Bradley Center is closed and reservations canceled through May 1.

Park reservations are canceled through May 1.

Log Cabin Village is closed.

Fort Worth Botanic Garden and the Butterflies in the Garden exhibit are closed through April 15 or until further notice. The Fort Worth Botanic Garden’s Plant Sale scheduled for April 4 is canceled, and the Japanese Garden Spring Festival scheduled for April 25-26 is canceled.

The Fort Worth Nature Center & Refuge is closed.

Dream Park and Patricia Le Blanc playgrounds are closed. Use of the 203 additional playgrounds is highly discouraged. Fort Woof and ZBonz dog parks are closed.

Parks, trails and golf courses are open provided individuals comply with the six-feet social distancing requirement. All basketball and volleyball courts in the parks system are closed.

Please follow these guidelines provided by the National Recreation and Park Association when visiting parks and trails.

  • Do not use the park or trails if you are exhibiting symptoms.
  • Follow the CDC’s guidance on personal hygiene.
  • Be prepared for limited access to public restrooms or water fountains.
  • Share the trail and warn other trail users of your presence and as you pass.
  • Observe the six-feet social distancing requirement at all times.

Police

To contact FWPD, dial 817-392-4222 for non-emergencies. Report emergencies by dialing 911.

Office closures:
The following FWPD office lobbies will be closed. The public can visit by appointment. Signs will be posted on exterior doors to let people know how to contact the department.

  • 501 Jones St.
  • 1289 Hemphill St.
  • 1100 Nashville Ave.
  • 5650 East Lancaster
  • 3128 Bolt St.
  • 7650 McCart Ave.
  • 3525 Marquita Dr.
  • 3532 Joyce Dr.
  • 2500 N. Houston Ave.
  • 4651 N. Main St.
  • 8755 N. Riverside Dr.
  • 3616 E. Lancaster
  • 2500 Brennan
  • 1000 Calvert
  • 505 West Felix (Bob Bolen Safety Complex)

Fingerprinting
Exceptions will be made for fingerprinting to individuals that need their fingerprints taken on fingerprint “hard cards” for healthcare licensing purposes. Individuals can call 817-392-4167 for an appointment.

If the fingerprints are required to be sent electronically, they will need to contact an “electronic” fingerprint vendor to have these prints taken and submitted. A search online can provide the closest vendor.

Police reports:
To file a police report, use the Fort Worth Police Department’s online report tool. This tool allows anyone to submit a report immediately and print a copy of the report for free.

Online police reports must meet certain criteria:

  • The reported incident is not an emergency.
  • The incident occurred inside the Fort Worth Police Department’s jurisdiction/city limits.
  • Once a report has been generated, the reporting party will see the words, “Your online police report has been submitted.” The party will be provided a report number and the option to print a copy of the report for personal records.

The online reporting tool is limited to certain crimes:

  • Harassing phone call.
  • Identity theft.
  • Theft.
  • Theft from a vehicle.
  • Shoplifting (with no suspect information).
  • Vandalism.
  • Theft of service packet.

Additional report types may be added in the near future.

Property and Records Management. The FWPD Property and Records Management Division, 1000 Calvert St., is closed to the public. To obtain a copy of an offense report, an accident report or to file an open records request, call 817-392-4160 or email.

Warrant/Identification. The Warrant/Identification Unit office at 350 W. Belknap St. is closed to the public. To obtain fingerprinting, background checks, criminal history or clearance letters, call 817-392-4168 or email.

Purchasing

There are no bid openings on March 26, 2020.

For Procurements currently out for bid and new bids: so long as the bid is received in Purchasing by the deadline, bids are being accepted by mail, or in the lobby at the South End of City Hall from 8:30 a.m.-1:30 p.m. on Thursdays.

If the bidder wants to submit the bid earlier, they will need to call Purchasing at 817-392-2462 to make an appointment for Purchasing to pick up the bid Monday through Friday between 8:30 a.m. - 5 p.m. at the South End lobby at City Hall, located at 200 Texas Street, Fort Worth, Texas 76102.

Bid Opening
Beginning on April 2, 2020, the public will be able to watch public bid openings via livestream on Fort Worth TV. The city opens bids at 2 p.m. on Thursday. The live stream will begin at 1:45 p.m..

Solid Waste

Household garbage, recycling, bulk and yard waste pickup continues on regular schedules.

The four drop-off stations and the Environmental Collection Center are open, but residents are asked to remain in their vehicle and show an approved identification (CFW water bill or driver’s license) through the window upon entering.

Compost 101 and Master Composter classes are canceled. Check online for rescheduled dates.

The Southeast Landfill Tour (March 23) and the Recycling Tour (April 3) are also canceled.

Stormwater

In addition to COVID-19 changes, the increased rain has also caused some flooding. To report street flooding or clogged storm drains, please use the MyFW app or call 817-392-1234.

Transportation & Public Works

Construction continues as normal on all projects; however, public meetings related to upcoming capital improvement projects have been canceled or postponed. Presentations for meetings currently on the calendar will be recorded and will be available on project pages. For information related to a specific project, please call or email the Project Manager listed on the page.

All administrative services provided by Transportation & Public Works that are deemed “essential” will be conducted by appointment only. Appointments with the public will initially be scheduled on Mondays, Wednesdays, or Thursdays. Members of the public are advised to contact the appropriate division for their related business purpose and if deemed essential, schedule an appointment as outlined below.

Once appointments have been scheduled, please arrive at the facility a few minutes in advance to allow for appropriate verification of appointment and temperature screening to gain entry into the facility.

  • Traffic/Construction Street Use Permits: Contact Charles McClure at 817-392-7219.
  • Valet Permits, Vehicle for Hire, Loading Zones or Employee Parking Passes: Contact Peter Elliott at 817-392-7977.
  • Utility/Street Cut Permits: Contact Mark Stefanik at 817-392-7661.
  • Vault Access: Contact Ashanti Turner at 817-392-8426. It is recommended that vault records be requested online.

Data collection for speed mitigation and traffic calming has been put on hold due to atypical traffic patterns.

To report streetlight outages, potholes or other service needs, call 817-392-1234 or use the MyFW app.

Bike to Work Week has been postponed to Sept. 21-27, with Bike to Work Day coinciding with Car-Free Day on Sept. 22. Learn more.

VITA

All Volunteer Income Tax Assistance Program (VITA) sites in Tarrant County are closed until April 7.

Water

Nonpayment: Fort Worth is ensuring customers have continued access to potable water for handwashing and personal hygiene during this emergency by temporarily halting disconnections due to nonpayment, with the overriding goal to halt the spread of COVID-19. This applies to all active residential, commercial and industrial accounts.

Utility staff will continue to review accounts each billing cycle, water bills will continue to be sent out and delinquency notifications will be sent out under the normal process. Service interruptions for nonpayment will resume at a later date.

  • Late fees: Knowing some customers are unexpectedly unemployed because of COVID-19, Fort Worth is suspending charging late fees on its utility bills. This measure applies to bills with due dates from April 1 through June 30. The action does not forgive past late fees owed. Customers experiencing financial hardship due to the COVID-19 event should call 817-392-4477 between 7 a.m. and 7 p.m. to make payment arrangements.

Customer service walk-in lobby: The Water customer service lobby is closed until further notice. There are several alternate payment options available, as outlined below.

Remote payment options

  • Fidelity Express. Bring both portions of your current bill to any participating Fidelity Express location, which are usually located in grocery and convenience stores. You can use Fidelity Express locations in Tarrant, Denton, Parker, Johnson and Dallas counties. Find a Fidelity Express location near you. Make sure “City of Fort Worth Water” is on the list below the location’s name to ensure the merchant accepts City utility bill payments. Only cash payments are accepted, and a $1.50 processing fee will be charged by the location. The payment will post to your account the next business day.
  • Drop box. A 24-hour payment drop box is located on the south side of the Fort Worth City Hall Annex, 908 Monroe Street. Pay with check or money order only to ensure proper credit. Do not pay with cash.
  • Online. Customers can set up an online account or make one-time payments without registering an account.
  • For one-time payments, customers will need their full account number (before and after the dash) to use this option.
  • To register an account, provide the full account number (before and after the dash) plus cycle and route numbers. This information is on billing statements or customers can obtain it by calling 817-392-4477. Cycle and route numbers are a recent addition to the paper billing statement and change periodically to optimize the meter-reading routes. Once registered with H2Online, customers can elect to stop receiving paper bills.
  • By phone. Call 817-392-4477, select Option 2 and follow the automated system prompts. For faster processing, have your utility account number, and checking account or credit card information readily available before you call.
  • By mail. Make checks payable to the Fort Worth Water Department. Do not send cash in the mail.

City of Fort Worth, P.O. Box 961003, Fort Worth, Texas 76161-0003

Industrial pretreatment and backflow/cross-connection control. At the Holly Complex, visitors are not being accepted for the Industrial Pretreatment and Backflow/Cross-Connection groups about grease trap or food service establishment permits and backflow/cross-connection control concerns. Customers are being instructed to call one of the numbers below for assistance or if they have paperwork, they may drop it in the silver drop box on Fournier Street. Any regulatory or compliance meetings will be scheduled by appointment only at City Hall. Plan review and related questions are being directed to the Water Applications Section on the lower level of City Hall.

  • Pretreatment: 817-392-8305.
  • Grease Traps: 817-392-5809.
  • Backflow/Cross-Connection: 817-392-8375.

Outside meetings.

  • Homeowners association, neighborhood association and scout troop meetings scheduled at any water plant through April have been canceled.
  • Neighborhood public meetings related to capital improvement projects have been canceled. Check back for rescheduled dates and times.

Non-City of Fort Worth programs and services

Business closures and hours of operation

Because of the increased restrictions that were put into place last week, please call a business before visiting. Businesses may be closed or have modified hours. For a list of types of businesses with mandatory closure, visit the city’s main COVID-19 page.

Restaurants

Visit Fort Worth unveiled a webpage to showcase Fort Worth restaurants that offer curbside and delivery service during social distancing. The page features more than 90 restaurants and will be refreshed daily.

Texas Department of Motor Vehicles

The 16 Regional Service Centers will be closed to the public for in-person transactions as of the close of business on March 17. Services and support will continue to be provided by mail, email and phone while in-person services are unavailable. Visit txdmv.gov/covid-19 for more.

Texas Department of Transportation

TxDOT is postponing or canceling in-person public hearings and gatherings through April 3. That date is subject to change. When possible, TxDOT will look to offer virtual participation strategies for public input. TxDOT has closed the lobbies of its 12 Travel Information Centers until further notice. Travelers can still speak with center counselors about road conditions or travel information between 8 a.m. and 5 p.m. Call 800-452-9292 or go online to obtain road condition information 24 hours a day, seven days a week.

Texas Health and Human Services

The agency is encouraging Texans to submit benefit applications and other paperwork online and to reduce foot traffic in the state’s more than 250 eligibility offices.

Trinity Metro

Check with Trinity Metro for the latest updates.

Starting Monday, March 23, Trinity Metro will be doing temporary service adjustments to reduce the COVID-19 risk for customers and employees. Additionally, Trinity Metro will offer free rides on bus routes, ACCESS and TEXRail to significantly minimize the amount of contact between operators and customers, as well as conductors and riders.

This service change is expected to last two weeks, and then the status will be re-evaluated to see if any additional changes are needed.

Below is more information about service reductions:

Trinity Metro Bus Service

All regular bus service will operate on a modified Sunday schedule seven days a week. This means that the schedule those routes use on Sunday will be duplicated throughout the week.

  • Routes that do not operate on Sunday, such as downtown Lunch Line and 71-Forest Hill, will be temporarily suspended.
  • Express routes 63X/64X and 65X will continue to operate on their regular schedules.

Trinity Metro TEXRail

TEXRail will shift to an hourly service, which is based upon the current schedule, seven days a week. Check the temporary modified TEXRail schedule.

Trinity Railway Express

TRE will operate six days a week with modified weekday schedule, its standard Saturday schedule and no service on Sundays. Check the TRE Saturday schedule.

Because TRE is a shared service with DART, those passengers will need a ticket to ride.

Trinity Metro ACCESS

The number of ACCESS rides will be reduced, with a focus on only making essential trips. To reserve a trip, please call 817-215-8600.

Trinity Metro ZIPZONE

ZIPZONE services are not impacted by this temporary change. If you need service in the Mercantile Center area, use the ZIPZONE app to request your ride. If you need service in the Alliance area, use the Lyft app to request your ride.

If other alterations are needed, Trinity Metro will provide updates three days before changes are implemented.