Why is this important?
The target TripAdvisor rating is 4 out of 5 stars, signifying that all venues exceed expectations. The city tracks these ratings for all of the special use facilities it operates: the Fort Worth Botanic Garden (which includes the Japanese Garden), the Fort Worth Nature Center and Refuge, and the Log Cabin Village. Tracking customer satisfaction through TripAdvisor is important as it provides visitor-generated evidence for the customers level of satisfaction with the venue and the services and programs being offered.
The city began tracking TripAdvisor ratings in July 2015. Since that time, ratings remain consistently above the goal of 4 out of 5. Reviews on TripAdvisor (and all evaluations/surveys) are used to enhance existing services and develop new services where appropriate. Results are compiled and reported monthly, and staff are advised of any comments that they can address to improve customer satisfaction.