Welcome to H2Online

Welcome to the Fort Worth Water Department's online bill payment and e-notification system. Using H2Online is safe and easy.

First time users need their account number and their cycle and route numbers to register. All this information is found on your billing statement. If you do not have a copy of the bill, you can contact customer service at 817-392-4477 to obtain this information.

This site is not for establishing new service. That must be done by phone (817-392-4477, 24-hours/seven days a week) or in person at one of our customer service locations. 

Firefox and Chrome browsers recently implemented security protocol updates. These updates are indicating security protocol problems with our site and may not let you proceed. We are working with our software vendor to update the H2Online site's security protocols. To accomplish this, the online payment site will be unavailable on Monday, April 28 starting at 7 a.m. The maintenance window is estimated to last until 2 p.m.

If you need to make a payment and cannot access the website, click on the "Payment Options" link in the left column for alternatives to online payments.

Log in or Register Account

To access the secure site, your browser must be set to use TLS protocols. Customers using Internet Explorer as their web browser can check this by following the steps below. The Browser Settings tutorial has information on other browsers.

  1. Click Tools (at the top of this page) 
  2. Click Internet Options
  3. Click the Advanced tab
  4. Scroll all the way to the bottom and check to be sure the SSL and TLS protocols are enabled under the security section.