Welcome to H2Online

Welcome to the Fort Worth Water Department's online bill payment and e-notification system. Using H2Online is safe and easy.

First time users need their account number and their cycle and route numbers to register. All this information is found on your billing statement. If you do not have a copy of the bill, you can contact customer service at 817-392-4477 to obtain this information.

This site is not for establishing new service. That must be done by phone (817-392-4477, 24-hours/seven days a week) or in person at one of our customer service locations. 

Log in or Register Account

H2Online is unavailable this weekend because of maintenance on the billing system. The maintenance window is from 3:30 a.m. Saturday, Aug. 30 through approximately 8 p.m. on Monday, Sept. 1. Payments by phone are also unavailable. We apologize for any inconvenience this may cause.

To access the secure site, your browser must be set to use TLS protocols. Customers using Internet Explorer as their web browser can check this by following the steps below. The Browser Settings tutorial has information on other browsers.

  1. Click Tools (at the top of this page) 
  2. Click Internet Options
  3. Click the Advanced tab
  4. Scroll all the way to the bottom and check to be sure the SSL and TLS protocols are enabled under the security section.