H2Online

Browser_Security_Settings

Browser Security Settings

To access the secure site, your browser must be set to use TLS protocols.

Customers using Internet Explorer as their web browser can check their browser settings by following the steps below.

  1. Click Tools (at the top of this page)
  2. Click Internet Options
  3. Click the Advanced tab
  4. Scroll all the way to the bottom and check to be sure the SSL and TLS protocols are enabled under the security section.

Customers using Firefox as their web browser can check their browser settings by following the steps below.

  1. Press F11 to toggle out of Full Screen Mode.
  2. click the orange box labeled ‘Firefox’ in the top left corner of the window
  3. Select ‘Options’ from the dropdown menu
  4. Click the Advanced icon (it looks like a gear)
  5. Select ‘Use TLS 1.0’
  6. Once they are out of Full Screen mode they will have access to the orange Firefox menu button or the full menu strip.

Note – Any customer using Firefox 9, which is the most recent release, will see a yellow warning box on the login screen (see the screen-clip below) letting the user know they do not appear to be using Internet Explorer 7/8, Firefox 3, Chrome 10+ or Safari 5. H2Online checks for Firefox 3, but Foxfire 9 users should not have any issue with the site.

Also, while it appears AOL no longer distributes an AOL browser, AOL does provided “optimized” versions of Internet Explorer and Firefox for its users. (More information can be found on the AOL Discover Page at http://daol.com/software) Anyone using one of AOL’s “optimized” browsers needs to identify which browser it is and follow the appropriate directions listed above.