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Circulation Policy

The Fort Worth Library issues library cards in order to maintain accurate records of materials that are checked out, and to gather library usage data so it can evaluate and improve collections and services.

Definitions

MetrOPAC Libraries: Area libraries participating in an Interlocal Agreement wherein FWL provides automation services and the libraries share the catalog and circulation system and allow each other’s residents to borrow materials. Benbrook Public Library, Burleson Public Library, Fort Worth Library, Haltom City Public Library, Keller Public Library, Richland Hills Public Library, Watauga Public Library. See Circulation Policy #5 for more information about MetrOPAC.

TexShare Program: Sponsored by the Texas State Library and Archive Commission, enables customers of one Texas library to borrow materials from another Texas library. See Circulation Policy #6 for more information about TexShare.

Regulations

1.1 Any individual wishing to check out materials from the Fort Worth Library must present an FWL library card, a MetrOPAC library card, an FWL Nonresident Card, or a TexShare Library Card.

1.2 The FWL library card is valid at all Fort Worth branches, regional libraries, the central library, and MetrOPAC libraries.

1.3 The customer’s account must be in good standing in order to check out materials and have remote access to the library’s licensed databases. Active current accounts with less than $5.00 in accumulated fees are considered to be in good standing.

1.4 By signing a library card, customers agree to comply with all of the borrowing rules of FWL, pay all charges to the card, and notify the library immediately if their cards are lost or stolen or if their names or addresses change.

1.5 Any Fort Worth Library card is eligible to check out any circulating item in Fort Worth’s or the other MetrOPACs’ collections, except that Fort Worth nonresident cardholders may not check out items belonging to the other MetrOPAC libraries. Parents/guardians choose to allow their children to check out videos and DVDs during the card application process, and may change this permission at any time.

1.6 Anyone can pay fines on any account.

1.7 Only library staff may access customers’ accounts. Volunteers may not have access to customer accounts.

1.8 No information about a customer’s account will be given to anyone other than the cardholder or responsible parent/guardian. Customers must present proper identification, such as their library card or a picture ID with an address that matches the account, in order for staff to provide information about that customer’s account. Staff should refer to the Library’s Privacy and Confidentiality Policy for more information regarding disclosing customer information.

1.9 Customers may indicate others who are authorized to have information about that account or pick up holds for them. Staff will make a note in the customer record.

1.10 Customers who do not have their library card with them may present valid picture ID and check out as normal. There is no charge for this service. Valid picture ID includes:

  • Driver's License
  • Texas Department of Public Safety ID
  • Current school ID card
  • Military ID
  • Passport

If the picture ID does not have an address, staff will verbally confirm the accuracy of the address in the customer’s account record.

1.11 Customers’ accounts must contain their correct names and current residential or institutional address.

1.12 A PIN is automatically generated at registration. Customers are encouraged to change their PIN online at the My Account link on the Library’s web site.

1.13 Customers who need to update their addresses must present proper address verification as defined in Section 3.4 of this Policy.

1.14 Customers may e-mail address changes to the Library. Staff will verify the address change the next time the customer checks out materials.

1.15 Customers may have only one FWL account and one active FWL card. They may not have different FWL accounts under variant names.

1.16 Customers with delinquent accounts may change their name and/or address with proper identification. They have full privileges with the new cards, except they must clear all fines and fees exceeding $4.99 before they can check out materials.

1.17 For all card holders, regardless of type, the Library requires a residential address, zip code, and birth date on the applications. The library also requests, but does not require, the applicant’s sex, ethnic group, and educational level. The library uses this data to produce aggregate summary statistical reports to assist with planning library services. Information about individual accounts is not given to any third party, in accordance with the Library’s confidentiality policies (q.v.). Personally identifiable information is removed from summary statistical data.

1.18 Each library unit has one library card so staff can check materials out for programming and other business-related use. While these cards are not subject to circulation rules, managers are responsible for ensuring that materials are returned in a timely manner.

1.19 The Library issues Internet cards so customers who do not qualify for a Fort Worth borrower’s card can use Library computers. This will apply anywhere that PC Management Software is implemented. Requirements in 1.17 do not apply to Internet cards.

1.20 Each library public service unit has in-house cards so customers who do not have a borrower card, forgot their card, do not have proper ID or cannot get a card for any other reason are able to use library computers. These cards cannot be used to check out library materials. Units may create as many cards as required. Staff retain custody of these cards.

Blocked Cards

1.21 Customer cards or accounts may be blocked for the following reasons

  • Special messages to flag special card-types
  • Outstanding fees
  • Address verification
  • Address correction
  • Phone correction
  • Notice returned/undeliverable. Utility bill or first-class business mail postmarked to the new address within the last 30 days is required to remove block.
  • See Supervisor
  • Credit
  • Bankruptcy
  • Lost/Stolen

1.22 Explanatory comments, warnings, etc. should not be put in sections of the customer record that can be viewed online by that customer.

Stolen Cards

1.23 Customers are responsible for notifying the library if their card is stolen.

1.24 Cards reported stolen are deactivated (put to lost) immediately. Customers are responsible for any materials checked out on the card until it is reported stolen. A police report may be required before the customer’s record will be cleared. Stolen cards are not reactivated.

1.25 Customers must show proof of address to receive a new card. There is no charge to replace stolen Resident or TexShare cards.

1.26 Stolen cards presented for use are destroyed.

Lost Cards

1.27 Customers are responsible for notifying the library if they lose their card.

1.28 Cards reported lost will be deactivated immediately. Customers are responsible for any materials checked out on the card until it is reported lost.

1.29 Lost cards are not reactivated. Lost cards presented for use are destroyed. If the Library has the card in Lost and Found, customer must show ID before getting the card back.

1.30 Customers must show proof of address to receive new card. Lost Resident and TexShare cards will be replaced one time at no charge. Additional replacement cards are $2.00, which must be paid before the replacement card is issued.

1.31 Customers in good standing who request a replacement library card because their old card has been lost or stolen, or their name or address has changed, do NOT have the first-use limit.

1.32 Lost or stolen Nonresident Cards will be deactivated. Borrowers must purchase new cards to replace the one lost or stolen.

Damaged and Worn Cards

1.33 Cards that are unusable due to wear or damage will be replaced at no charge.

Special considerations for Youth cards

1.34 The adult whose signature appears on a youth’s library card application is responsible for all materials checked out on that card.

1.35 Only the parent who co-signs a youth’s card is able to make changes to the youth’s account or obtain information about the youth’s account, including but not limited to address and telephone number, materials that are checked out on it, and fines/fees owed. The co-signing adult may indicate other adults who are also authorized to obtain information about the youth’s account. Staff will make a note in the youth’s record. See also 3.22.

1.36 Only the adult co-signer or other authorized adult, as defined in Section 3.22 and with proper identification, may check out materials on a youth’s account without the card.

POLICY STATEMENT 2 New Library Cards

The Library places restrictions on first-time use of a new card in order to establish responsible borrowing habits for new customers.

Regulations

2.1 Customers may check out up to 5 items on the first-time library card if they have a completed application, and 1 item on the first-time library card if they have an incomplete application.

2.2 New Fort Worth Library customers who already have accounts in good standing at another MetrOPAC library will not be subject to first-use limits.

2.3 Library card applications, including problem applications, are retained for 6 months. Circulation Supervisor or designee is responsible for maintaining the files and destroying them at the end of 6 months. Applications must be shredded.

2.4 In order to protect customer confidentiality, Library volunteers may not take or process library card applications.

2.5 New customers may self-register through the Horizon Information Portal. Customers must be Fort Worth residents to self-register. Self-registered customers must complete the application process in person at any Fort Worth Library before to receive and activate their borrowing, account, and online database access privileges.

POLICY STATEMENT 3 Library Cards for Residents and Property Owners

In accordance with City of Fort Worth Ordinance 19-26, individuals who reside or own property within the corporate limits of the City of Fort Worth may obtain a free library card in order to check out materials and have remote access to the library’s licensed databases and other e-resources.

Regulations

Adult Cards

3.1 Any individual whose residence is located within the corporate city limits of Fort Worth or who pays taxes on property in the city of Fort Worth is eligible for a free library card.

3.2 Any full-time student who resides in Fort Worth while attending a college, university, or other school is eligible for a free library card.

3.3 Any individual who owns and pays taxes on a business within the corporate city limits of Fort Worth may use the business address to meet residential requirements for an individual library card.

3.4 Individuals must present verification of identity (picture ID) and current Fort Worth residence or ownership address in order to receive a free FWL card. The picture ID is sufficient if it has the current address. If it does not, the customer must present separate documentation to verify the current address.

The following are acceptable forms of picture identification:

  • Texas Driver’s License
  • Texas Department of Public Safety ID
  • Current school ID card
  • Military ID
  • Passport
  • Matricula consular (separate residency verification required)

The following are acceptable verifications of current address or Fort Worth Property ownership:

  • Texas Driver’s License
  • Texas Department of Public Safety ID
  • First-class business mail postmarked within the last 30 days
  • Lease agreement signed by current landlord
  • Current insurance card if it includes the address
  • Current Medicaid card if it includes the address
  • Personal printed check if it includes the address
  • Report card for the current school year
  • Tarrant Appraisal District statement for current year
  • Tarrant County Assessor/Collector of Taxes statement for current year
  • Texas Department of Transportation Vehicle Registration
  • Texas vehicle insurance card
  • Utility bill postmarked within 30 days

3.5 In order to protect customers’ privacy and security, the Library does not use Social Security cards or Social Security numbers for identification purposes.

3.6 Residency for an address will be verified in the current edition of Mapsco. If Mapsco is unclear or questionable, refer to the Tarrant Appraisal District website ( www.tad.org). If the address cannot be located at all, contact the City of Fort Worth Planning and Development Department.

3.7 Any individual who has resided at the YMCA, YWCA, a Fort Worth hotel or motel, or a shelter within the corporate limits of the City of Fort Worth for a minimum of three months is eligible for a free Temporary library card. The individual must present a signed letter from the residential manager on letterhead stating that the facility is a permanent address and that the individual has resided there for a minimum of three months. This Temporary card is valid for 6 months. (See Also Circulation Policy 8 Other Special Cards). The residential manager is not responsible for materials checked out on these cards.

3.8 A post office box may be used as a mailing address, but the individual’s residence or property ownership address must be on the application in order to meet residency requirements_._ The residence/ownership address will be in the customer’s record.

3.9 Emancipated Teens must show legal documentation that verifies their emancipation before they can be registered as an adult.

3.10 Adults who have fines/fees left over from cards when they were children will not be required to clear these before receiving an adult card. (Youth fines were their parents’ responsibility).

3.11 Any circulating material may be checked out on an adult card.

Youth Cards

3.12 Any youth who resides with a parent or guardian who meets the residential requirements is eligible for a free library card.

3.13 Residents through the age of 16 qualify for a Youth card.

3.14 In addition to the forms of identification listed in 3.4, youth may establish identification by showing a current school ID, school transcript, or homeschool association documents. The parent’s or guardian’s ID is also acceptable to issue a youth’s card.

3.15 By signing the youth’s application, the parents or legal guardians agree to be responsible for their children’s choice of materials. They agree to be responsible for any materials checked out on the youth’s card, and to pay any and/or all charges for any damaged, lost, or returned late that were checked out on the youth’s card. They agree to notify the library if the card is lost or stolen, or if their youth’s address changes.

3.16 Any circulating library material may be checked out on a youth card. Youth cards are blocked from checking out DVDs and videos unless the responsible parent/guardian checks the permission box on the form. If the parent/guardian wishes to check out DVDs and videos on the youth card, the parent/guardian must update the youth card’s permission to allow DVD and video checkout.

3.17 If a parent/guardian wishes to obtain a card for a youth who is not present, one of the following verifications of the youth’s existence is required:

  • Birth certificate
  • Immunization record
  • School transcript
  • School ID
  • School report card
  • Passport or visa
  • Military ID

3.18 Youth who are not accompanied by a parent or guardian, and who are not visiting the library as part of a school group that has made arrangements for library cards, may have an application to take home. The parent or guardian must return the signed application before the youth may check out library materials.

3.19 Youth can sign their own cards, or parents or guardians may sign the youth’s name on the card. The parent’s or guardian’s signature on the application signifies acceptance of library rules regarding the youth’s card.

3.20 The parent or guardian who signs the youth’s application is responsible for all materials checked out on that card. (PROCEDURE “Care-of” goes in record).

3.21 Only the parent or guardian who signs the youth’s application (the “Care of” adult) may change the information on the youth’s record, or have access to information about the youth’s record, including materials checked out.

3.22 In situations where the youth’s parents are divorced and there is disagreement about who is responsible for fines on the youth’s card, staff should do whatever is necessary to enable the youth to check out materials. Options include blocking the card in question and issuing a new card with the custodial parent’s signature.

Card Renewal

3.23 Residents’ library cards must be renewed every year to help ensure accurate borrower address information. The customer’s name and address/property ownership must be verified at time of card renewal. There is no charge to renew a resident’s or property owner’s library card.

3.24 If customers do not have proper current identification or do not have time to renew card at this visit, authorized staff may override to allow customers to check out materials during this library visit only. The card will have an “address verification block” until the residence address/property ownership is verified.

3.25 Customers do not have to fill out an application to renew an expired card.

3.26 Cards renewed prior to expiration date are valid for one year from the date of renewal.

Name/Address Change

3.27 Customers whose name and/or address have changed must update their account information.

3.28 Acceptable current ID must be presented in order to update account information.

School Groups

3.29 Teachers must make arrangement in advance for school groups to obtain library cards when they visit the library.

3.30 Teachers may pick up borrowers applications in advance for students who do not currently have library cards. Staff will explain residency requirements to teachers and give them the relevant library brochures about card eligibility.

3.31 Teachers assume responsibility for issuing applications to students, instructing them about proper ID and parent/guardian signature, and checking applications for accuracy and verification of residency.

3.32 Teachers must bring the completed applications to the library at least 5 working days before the visit if they wish students to check out materials during the visit. Staff will prepare the cards and have them ready for the visit.

3.33 If the address has been verified and the parent/guardian has signed the application, students may check out 5 items the first time. If the address has not been verified or the parent/guardian has not signed the application, the students are limited to 1 item until the parent/guardian completes the application.

Procedures

P3.1 Use the Tarrant Appraisal District website to verify Fort Worth residency. If address is not in TAD, call the city’s Development and Planning Department.

P3.2 If updated cards are still usable, update the name/address information in the account. Customer does NOT have to fill out a new application.

P3.3 If card must be replaced, update the name/address information in the account and issue a new card. Customer does NOT have to fill out a new application.

P3.4 The responsible parent or guardian must sign a supplemental DVD/Video Permission slip before youth with existing cards may check out videos or DVDs. Parents/guardians must check the “approved” box on new applications. Change the youth’s BTYPE to xxx [to be set up].

P3.5 If parents/guardians wish to use a youth card to check out DVDs or videos themselves, staff may override the block.

Policy Statement 4 Institutional Cards

In accordance with City of Fort Worth Ordinance 19-26, institutions within the corporate limits of the City of Fort Worth may obtain a free library card in order to check out library materials and have remote access to the library’s licensed databases.

Regulations

4.1 Institutions operating within the corporate limits of the City of Fort Worth may obtain an Institutional Card_._ Institutions may be corporations, partnerships, or other forms of businesses. 501(c) organizations also qualify for institutional cards. Tax exempt status may be confirmed at the IRS website

4.2 Operational address within the corporate limits of the City of Fort Worth will be verified in the current edition of Mapsco. If Mapsco is unclear or questionable, refer to the Tarrant Appraisal District website ( www.tad.org). If the address cannot be located at all, contact the City of Fort Worth Planning and Development Department.

4.3 An officer of the company with financial authority must request an Institutional Library Card on company letterhead stationary. The letter must state that the company accepts financial responsibility for all uses, and state the number of cards requested, up to 5.

4.4 The officer completes a FWL application form with the name of the institution as the customer and signs it, indicating his position with the company. The officer signs each card with the same signature that is on the application.

4.5 The officer is responsible for distributing and monitoring the use of these cards. The institution is responsible for fines and lost materials.

4.6 The Library places no restrictions on types of materials that may be checked out on an institutional card.

4.7 All of the institution’s cards share the same account. If one card is delinquent, none of the cards can be used until the delinquency is cleared. The account is subject to the maximum borrowing limits described in 9.2.

4.8 Institutional cards must be renewed annually. All delinquencies must be cleared before the institutional card can be renewed. To renew an institutional card, the financial officer must request the renewal on company letterhead. The letter must specify the number of cards they wish to renew, and any cards they wish to replace, up to 5 total.

4.9 Individual lost or stolen cards on institutional accounts will be deactivated. There is a $2.00 charge to replace lost or stolen institutional cards.

4.10 City of Fort Worth Departments may obtain Institutional Cards. These cards are subject to the same rules and regulations, except that lost and stolen cards will be replaced at no charge. The Department Director must send a letter on departmental letterhead. The person who signs the department’s application must also sign the cards and is responsible for materials checked out on the cards.

4.11 Institutional card applications are retained for 6 months.

POLICY STATEMENT 5 MetrOPAC Customers

The FWL checks materials out to MetrOPAC Library customers in order to support the reciprocal borrowing agreements between and among the participating MetrOPAC cities.

Definitions

Home Library: Library serving the customer’s place of residence or property ownership

MetrOPAC: Interlocal Agreements between area libraries and FWL wherein FWL provides automation services and the libraries share the catalog and circulation system and allow each other’s residents to borrow materials. Benbrook Public Library, Burleson Public Library, Haltom City Public Library, Keller Public Library, Richland Hills Public Library, Watauga Public Library.

MetrOPAC Customer: Any cardholder at a MetrOPAC library who lives within the corporate limits of that city.

MetrOPAC Library: Benbrook Public Library, Burleson Public Library, Fort Worth Library, Haltom City Public Library, Keller Public Library; Richland Hills Public Library, Watauga Public Library

MetrOPAC Non-resident Borrower : Any cardholder from any MetrOPAC library who does not live within the corporate limits of that city.

Reciprocal Borrowing: Agreements between two cities, validated by Interlocal Agreements, that enable residents of one city to enjoy all the circulation privileges offered by the library in the other city.

Regulations

5.1A valid residential library card from any MetrOPAC library may be used to check materials out of any Fort Worth Public Library. These cards may also be used to place requests on FWL materials.

5.2 MetrOPAC customer cards may not be used for remote access to FWL-licensed online databases.

5.3 Non-resident customers of MetrOPAC libraries may not request or check out materials belonging to the other MetrOPAC libraries.

5.4 Materials can be checked out to customers who owe less than $5.00 in fines and fees at any MetrOPAC library.

5.5 MetrOPAC libraries’ fines, damaged/lost fees, item borrowing limits, and item loan periods all differ. The owning library’s item loan periods and item-type limits override any borrower-type borrowing policies as well as any local policies at the library checking out the material.

5.5a Overdue fines and damaged/lost fees are associated with the item. These fines and fees are owed to the library that owns the material rather than to the library from which the material is checked out.

5.5b When one library checks out materials belonging to another library, the due date is adjusted to reflect the loan period policy associated with the item.

5.5c The number of items a customer can borrow is governed by the policies of the library owning the materials.

5.5d Request fees are governed by the pick-up library’s policies, regardless of which library owns the material.

5.6 Fines and fees owed to any Fort Worth or MetrOPAC library may be paid at any other Fort Worth or MetrOPAC library. However, only the library that owns the material is authorized to waive fees for damaged or lost materials.

5.7 MetrOPAC libraries do not alter any information in each other’s customer records without the knowledge and permission of that customer’s home library. Libraries may place special messages in each other’s records under certain circumstances:

  • To note that the customer has several records
  • To note staff have conducted shelf-checks for claim-returned items
  • To note accommodations made for customers
  • To note that a request trapped for a nonresident was cancelled

5.8 If a customer moves from one MetrOPAC city to another, the new library sets the customer’s old MetrOPAC card to “lost” and issues a new card for the customer’s new city library. This prevents the customer from having active cards at multiple libraries.

5.9 New cards can be issued to anyone who owes less than $5.00 in fees to any MetrOPAC library.

5.10 FWL TexShare customers who wish to obtain a borrower’s card from any MetrOPAC library may receive the card if they owe less than $5.00 to any other MetrOPAC library.

5.11 City of Fort Worth employees who reside in one of the MetrOPAC cities are encouraged to obtain a card from their local library so they may check materials out from the Fort Worth Library.

POLICY STATEMENT 6 TexShare Cards

The Fort Worth Library participates in TexShare so that Fort Worth residents can enjoy circulation privileges at other Texas libraries, so that residents of other Texas cities can use the FWL collection, and so that FWL customers can enjoy the benefits of the Lone Star Libraries Program.

Definitions

Home Library: Library serving the customer’s place of residence or property ownership

TexShare Card: Issued by the customer’s home library. Libraries participating in the TexShare Card Program can be found at https://www.tsl.state.tx.us/texshare/cardpage.html.

TexShare Customer: An FWL customer with a TexShare card

TexShare Program: Sponsored by the Texas State Library and Archive Commission, enables customers of one Texas library to borrow materials from another Texas library.

TexShare Visitor: Customers from outside Fort Worth or the MetrOPACs who present their TexShare card in order to borrow materials from the Fort Worth Library.

Regulations

6.1 TexShare cards are issued by the customer’s home library.

6.2 Any Fort Worth resident with a valid Fort Worth Library card in good standing may obtain a TexShare card.

6.3 Fort Worth residents’ TexShare cards are valid for one year.

6.4 TexShare visitors must present their valid TexShare card issued by their home library, along with a picture ID, in order to obtain an FWL TexShare Visitor Card. Visitors with no home library may not receive a TexShare visitor card from FWL.

6.5 TexShare visitors must complete the standard FWL borrower’s application.

6.6 TexShare Visitor cards expire on the same date as the customer’s TexShare card.

6.7 TexShare visitors are subject to the same fines, fees, loan periods, and borrowing limits as resident FWL cardholders.

6.8 FWL TexShare visitors may only check out, request, and transfer materials belonging to the Fort Worth Library. They may not check out, request, or transfer materials belonging to other MetrOPAC libraries.

6.9 TexShare visitors may have remote access to the TexShare databases available through FWL’s website. They may not have remote access to databases, ebooks or other electronic resources licensed by FWL.

6.10 TexShare visitors must return materials to the library from which they were checked out.

6.11 There is no charge to replace a stolen TexShare or TexShare visitor card. Lost TexShare and TexShare Visitor cards will be replaced one time at no charge. Subsequent replacements will cost $2.00 each.

6.12 The TexShare visitor’s home library assumes responsibility for materials borrowed by their customers.

POLICY STATEMENT 7 Library Cards for Nonresidents

In accordance with City of Fort Worth Ordinance 19-26, individuals and institutions who do not reside or own property or a business within the corporate limits of the City of Fort Worth must pay a fee to obtain library cards and services. An exception to the fee requirement is made for nonresident students as defined below.

Definitions

Nonresident Individual: An individual who does not reside or own property located within the corporate limits of the City of Fort Worth

Nonresident Institution: A corporation, partnership, organization, or other form of business entity that does not have its offices or own property located within the corporate limits of the City of Fort Worth

Nonresident Student: A nonresident individual who is currently enrolled in grades Pre-K through 12, inclusive, or any formally recognized educational institution.

Nonresident Volunteer: A Nonresident Individual who has completed one hundred (100) hours of volunteer service to the Fort Worth Public Library as a participant in the volunteer program.

Nonresident Cards

7.1 Individuals, companies, or institutions whose legal residence or property is not within the corporate city limits of Fort Worth may use the collections and services of the Fort Worth Library by purchasing a Nonresident Card. Nonresident Cards may be purchased at any Fort Worth Library for a flat annual fee of $50.

7.2 People of any age may purchase or have a Nonresident Card

7.3 Individuals, companies, or institutions must provide verification of identity and current address in order to purchase a Nonresident Card. The documents listed in 3.4 are acceptable forms of identity and address verification.

7.4 Nonresident card holders may choose to have their Library mail sent to a post office box. However, their Library account must contain their correct street address.

7.5 Nonresidency for an address will be verified in the current edition of Mapsco. If Mapsco is unclear or questionable, staff will refer to the Tarrant Appraisal District website (www.tad.org). If the address cannot be located at all, staff will contact the City of Fort Worth Planning and Development Department.

7.6 Nonresident Cards have full access to all Fort Worth Library materials and services, including remote access to OverDrive, online databases, and other electronic resources.

7.7 Lost or stolen Nonresident cards will be deactivated. Stolen cards are replaced at no charge. The first lost card will be replaced at no charge. Additional lost cards will be replaced for $2 each.

7.8 In keeping with the Fort Worth Library’s MetrOPAC agreements, no type of Nonresident card may be used to check out, request, or transfer any materials belonging to MetrOPAC client libraries.

7.9 Nonresident cardholders who move into the City of Fort Worth may obtain a free Fort Worth library card.

7.10 Nonresident cards are valid for one year. New cards must be purchased annually.

7.11 Fees are not refunded if the card is not needed an entire year.

7.12 Nonresidents may not self-register for cards online.

Nonresident Student Cards

7.13 A Nonresident individual who is currently enrolled in grades Pre-K through 12, inclusive, of any formally recognized educational institution may receive a Nonresident Student Card. These cards have full access to all Fort Worth Library materials and services, including remote access to OverDrive, online databases, and other electronic resources. Enrollment is subject to verification by Library staff. Nonresident Student Cards expire 1 year after date of issue. Acceptable forms of verification include, but are not limited to:

  • Current Student ID
  • Report card or progress report dated within the last 6 months
  • Enrollment paperwork for current year
  • Current class schedule issued by school
  • Letter from the teacher or principal or school librarian on school letterhead

7.14 Nonresident Student Cards are not available for homeschooled students. Parents/guardians may purchase a Nonresident Card for them, or homeschooled students may complete the requirements for a Nonresident Volunteer Card.

7.15 Nonresident Student Cards are not available for college students living outside Fort Worth. College students residing in Fort Worth qualify for regular Adult Cards.

Nonresident Volunteer Cards

7.16 Nonresidents who complete 100 hours of volunteer service through the Library’s Volunteer Program may receive one Nonresident Volunteer Card entitling them to borrow library materials or use library services free of charge during the time the card is valid. Such card is valid for one year following completion of the 100 hours and may be renewed upon completion of an additional 100 hours service. Nonresident Volunteer Cards have full access to Fort Worth Library materials and services, including remote access to OverDrive, online databases, and other electronic resources.

7.17 Nonresidents are limited to 5 items on their first checkout on first-time cards.

7.18 Loan periods, fines and fees for Nonresident cards are the same as those for other cards.

Nonresident City of Fort Worth Employee Cards

7.19 Current City of Fort Worth employees who are not residents of the city of Fort Worth are eligible for a free Fort Worth Nonresident CFW Employee Card.

7.20 Nonresident City of Fort Worth employees must complete an application, show proof of current address, and show their employee ID.

7.21 Nonresident City of Fort Worth employees have the same borrowing privileges as Fort Worth residents, including remote access to OverDrive, online databases, and other electronic resources.

7.22 Nonresident employees’ family members do not qualify for library cards.

7.23 Cards must be renewed annually. Employee ID and proof of current address are required to renew cards. Staff will confirm current employment.

POLICY STATEMENT 8 VIP Cards

The Fort Worth Library issues VIP cards to City of Fort Worth elected officials and to other individuals who have made a significant contribution of time, money, or effort in helping the Library fulfill its mission.

Regulations

8.1 VIP cardholders have the following benefits:

  • 3 week extension on loan periods for all materials except videos and DVDs
  • Fines waived

8.2 The following always receive VIP Cards for the duration of their tenure:

  • Mayor and city council members
  • Library Advisory Board members
  • Friends of the Library Board
  • Fort Worth Public Library Foundation Board
  • City Manager
  • Library’s Assistant City Manager

8.3 The Library Director will determine others who may receive a VIP card using the following criteria

  • Individuals giving single donations of cash or property valued at $1,000 or more
  • Presidents or board members of corporations and foundations giving single donations of cash or property valued at $1,000 or more
  • Others who have made significant contributions to the Library

POLICY STATEMENT 9 Check Out and Return of Materials

The Fort Worth Public Library establishes check-out limits, loan periods, and return policies in order to ensure equitable access to all library materials and provide faster access to high-demand materials.

Regulations

9.1 Cardholders may have up to 50 items checked out at any given time.

9.2 The Library places check-out limits on specific types of high-demand materials

  • DVDs/Blu-Rays – 15
  • Music CDs – 10
  • Music cassettes – 10
  • VHS Tapes – 15
  • Books, books on tape, books on CD, PlayAways and all other items – up to 50
  • Exception: complete multi-item sets may be checked out.

9.3 Library materials may be checked out for a period of 3 weeks except for videocassettes and DVDs, materials being used by Outreach, and special loans of reference materials. Loan periods for these materials are

  • Videocassettes and DVDs – 7 days
  • Materials checked out to Outreach – 4 weeks
  • Special loans, e.g. reference material – At the librarian’s discretion

9.4 Items are due on the date indicated on the date due receipt. Customers may call the library, access their accounts online or call TeleMessaging to determine due dates of items they have checked out.

9.5 Within the other limits established in 9.2, there are normally no limits on the number of items a customer may check out within a subject area or collection category.

9.6 Customers may borrow multiple copies of the same title

9.7 A manager or manager’s designee may place temporary restrictions on the number of items loaned and the loan period if there is a valid reason, such as school assignments, holiday books, etc.

9.8 Managers or manager’s designee may shorten or lengthen loan periods and override loan limits for special circumstances on a case-by-case basis.

9.9 Returned materials are credited to customers’ accounts the day they are returned. Returned materials are checked in as soon as possible, and no later than close of business day. This is done so customers’ accounts are cleared and/or fees are assessed promptly, and so returned materials are available for other customers.

9.10 All FWL materials may be returned to any FWL or MetrOPAC library. Materials will be credited as “checked in” on the day they are returned to any of these libraries.

9.11 Any FWL materials may be returned in any book drop. Materials returned in a book drop while the library is open will be credited as returned on that day. Materials returned in a book drop while the library is closed will be credited as returned on the last day that library was open.

POLICY STATEMENT 10 Renewing Materials

FWL customers may renew materials for their convenience.

Definitions

Renew: To check out the same item to the same customer for another loan period without first returning the item to the shelves.

Regulations

10.1 Most Library materials may be renewed two times at any FWL or MetrOPAC library if no other customer has placed a request on the item. Customers may renew items if fees on their accounts total less than $5.00.

10.2 Customers may renew items that are overdue if the overdue fines and other fees are less than $5.00, or if they pay any outstanding fines/fees, and there are no other requests on the item.

10.3 Library materials that are not overdue may be renewed in person or by calling a library. Customers can also renew with TeleMessaging, or by accessing their account online.

10.4 Customers are allowed two renewals per item.

10.5 Materials do not need to be present in order to be renewed.

10.6 Materials that are renewed before the end of the loan period are renewed for 3 weeks past the date of renewal.

10.7 Customers must call the Interlibrary Loan unit to renew interlibrary loan materials.

POLICY STATEMENT 11 Requests, Transfers, and Holds

Fort Worth Library customers may request/transfer any circulating item owned or on-order in the system so they can conveniently utilize the resources of the entire system and be assured of getting materials of interest.

Definitions

Request: An online transaction that sets aside the next available copy for a customer.

Patron-Placed Request:Request placed online by customers themselves

TexShare visitors: Customers who present a TexShare card at a Fort Worth library.

Transfer: On-shelf materials sent from one library for pick-up at another at the customer’s request.

Hold: Requested item that is available at the pick-up library to fill a customer request.

Regulations

11.1 Resident and nonresident Fort Worth Library cardholders and MetrOPAC resident cardholders may place requests or transfers on any circulating materials owned by or on-order for the Fort Worth Library. Staff will place requests/transfers for customers, or customers can request/transfer materials themselves by calling the owning library or placing requests themselves through the Library’s online catalog.

11.2 Only Fort Worth residents/institutions may request/transfer items belonging to the other MetrOPAC libraries. Fort Worth nonresident cardholders may not request/transfer items belonging to other MetrOPAC libraries.

11.3 TexShare visitors to Fort Worth libraries may only place requests/transfers on materials owned by Fort Worth libraries. TexShare visitors wishing to check out other MetrOPAC libraries’ materials from FWL must first obtain a card from the other MetrOPAC library.

11.4 Customers with outstanding fees may request materials, but may not check out items if their fees exceed $4.99.

11.5 Customers of any age may request materials, except requests for DVDs and videos may not be placed with Youth cards that are blocked from checking out these items (see 3.17).

11.6 Requests remain active for 8 months. Customers may designate the date after which they do not need the material, but the Library cannot guarantee that the material will be available by that date.

11.7 Customers may request multiple copies of the same title except New Books and on-order materials.

11.8 Customers will be notified by telephone, e-mail, or mail when a hold is available. By default, TeleMessaging notifies customers by phone. Customers may select e-mail or regular mail as their preferred notification method by notifying library staff.

11.9 Customers may call any library to request that on-shelf materials be set aside for them or transferred to another library for pick-up. Customers may call any library themselves for this service, or ask staff to assist them. There is no charge for this service.

11.10 Customers may have up to 10 open requests and holds at any one time. This includes holds in transit and items on the hold shelf.

11.11 So that more customers will have the opportunity to enjoy library materials, holds and transfers for FWL materials will be held for 10 days beyond check-in at the pick-up library, or until the next time the customer checks out, whichever comes first. Libraries will keep up to 10 items on the hold/transfer shelf for customers until they check out. After each checkout session, any materials remaining on the hold shelf will be returned to the regular shelves or given to the next person in the hold queue. Older held materials will be removed from the hold shelf as new materials arrive. MetrOPAC materials will be held according to MetrOPAC policies.

11.12 Library couriers will deliver requests to whichever pick-up library the customer designates.

11.13 Customers who find an item on the shelf and present it for check out will be allowed to check out the item even if there are requests on it.

11.14 Staff at each unit will process the “Pull List” for their unit at least once daily.

11.15 All libraries will honor all requests for all circulating items, regardless of the type of material, which library owns it, which library is the pick-up point, or which customer has held/requested it. When on-order items with requests arrive, they go first to fill the requests, regardless of type of material, which library owns it, which library is the pick-up point, or which customer has held it.

11.16 Staff may not alter the request queue unless staff or system error has caused customers to lose their proper places in the queue.

11.17 In order to maintain the integrity of the holds queue, held items must be checked out with the card/account used to place the hold. Other persons authorized to access the account may pick up and check out the held items. If they do not have the card used to place the request, staff will look up the account number after verifying the person is authorized to access the account.

Online Patron-Placed Requests

11.18 Customers may place requests on items themselves through the library’s online catalog 24 hours a day, 7 days a week. However, since libraries check the shelves for these online requests once a day, even “on shelf” items may not be available for immediate pick-up. Customers needing to pick up materials immediately should call the owning library and have the materials set aside for pick-up.

POLICY STATEMENT 12 Claims Returned or Claims Never Had

If customers believe they have returned or never checked out outstanding items on their record, the library places the disputed items into a Claims Returned status. This enables customers to continue checking out materials while the library investigates the disputed charges.

Definitions

Claims Returned: Items still out on customers’ records that customers say they have returned.

Claims Never Had: Items on customers’ records that they say they never checked out.

Regulations

Claims Returned

12.1 If a customer has an overdue notice or delinquency block and claims to have returned the item(s), a CLAIMS RETURN is put on the customer’s record for the item(s).

12.2 If customers claim they never had/never checked out an item, the Library places the item on Claims Returned. (PROCEDURE Add a note to the customer’s record that it’s a Claims Never Had.)

12.3 Items stay on Claims Returned for 60 days from the due date.

12.4 Once library materials have been placed on Claims Returned status, the materials cannot be renewed.

12.5 Customers may check out as normal during this time period.

12.6 The Library produces system-wide lists of Claimed Returned items every month. Staff at all libraries search thoroughly for items on this list each month. Items remain on the Claims Returned list for two months.

12.7 Items found on-shelf by staff or by the customer are cleared of all overdue fines. Customers are not notified if the items are found.

12.8 After 60 days from the due date, items that are not found will automatically be placed to LOST, which generates a notice to the customer indicating the amount due, including processing fee.

12.9 Staff should use their judgment when clearing Claimed Returned or Claims Never Had items that are not found.

12.10 There is no maximum number of Claims Returns.

POLICY STATEMENT 13 Damaged Materials

In order to encourage customers to handle library materials carefully, the Library charges fees to cover the costs of repair to damaged materials, up to and including total damages.

Definitions

Damaged Material: Partial damage such as torn page, pocket torn or missing, pages lightly marked.

Total Damages: Material so damaged that it is no longer suitable for customers to use

Regulations

13.1 Customers who damage or allow damage to occur to library materials that are checked out on their card or a card for which they are responsible must reimburse the library for the damage, up to and including the full price of the material plus processing charges. Circulation Staff will assess damage charges according to (1) the Fee Schedule in 15.14 and (2) the severity of the damage.

13.2 Partial damage includes torn or missing processing components (jacket, barcode, pocket, etc.), drawing or writing that does not interfere with text or illustrations, mild dirt, tears, etc.

13.3 Total damages will be assessed if the material is no longer suitable for circulation. If total damages are assessed, the customer must pay the replacement cost of the material. Total damage assessment will be charged if:

  • The item is un-repairable short of re-binding
  • The item shows evidence of water, mildew, or infestation
  • The item has been chewed or severely torn
  • The binding is warped or missing
  • Multiple pages are missing or marked
  • The tape or disc broken or scratched
  • Writing or coloring obscures the text or illustrations
  • Other damages render the material unusable

13.4 If total damages are assessed, the customer must also pay a processing fee of $10.00 for hardbacks, trade paperbacks, and media, $5.00 for mass market paperbacks, and $1.00 for magazines, fotonovelas, and ephemeral materials.

13.5 Replacement costs will be the current list price of the same edition of the material. The current Books in Print, Amazon.com, and similar sources may be used to determine the replacement cost. If the damaged edition is out of print, the default price in 15.15 will be used. Costs for used and discounted copies are not used to determine replacement costs_._

13.6 Customers who pay the full cost of the damaged material may keep the material. If customers do not want the material, it should be discarded.

13.7 Totally damaged materials are withdrawn from the collection.

13.8 If a damaged item is overdue when a customer wishes to pay for it, overdue fines are added if partial damages are assessed. Overdue fines are not added if total damage is assessed.

13.9 The library will accept brand new copies of the most recent edition of damaged materials as replacements. Other editions may be declined at the librarian’s discretion. If customer asks to buy a replacement copy, the library will provide the correct edition information. Media must still be in sealed shrink wrap. The customer must still pay processing fees.

13.10 FWL libraries will assess a fee for damages to FWL materials where and when the item is returned, regardless of which FWL library owns the material, or to which FWL library it is returned. FWL staff do not assess damages to materials owned by MetrOPAC libraries.

13.11 Items with total damage will be held for 60 days and then discarded. A note will be placed in the customer’s record. Materials that pose a health hazard, e.g. mold or infested, will be discarded immediately.

POLICY STATEMENT 14 Lost Materials

In order to encourage customers to handle library materials carefully, the library charges customers fees to cover the costs of replacing materials they lose.

Regulations

14.1 Customers who lose or allow library materials to be lost that are checked out on their card or a card for which they are responsible must reimburse the library for the cost of the material plus a processing fee.

14.2 Replacement costs will be the current list price of the same edition of the material. The current Books in Print, Amazon.com, and similar sources may be used to determine the replacement cost. If the lost edition is out of print, the default price in 15.15 will be used. Costs for used and discounted copies are not used to determine replacement costs.

14.3 Customers who lose library materials must also pay a per-item processing fee of $10.00 for hardbacks, trade paperbacks, and media, $5.00 for mass market paperbacks, and $1.00 for magazines, fotonovelas, and ephemeral materials.

14.4 If a lost item is overdue at the time a customer wishes to pay for it, the customer is not charged an overdue fine.

14.5 Customers who pay for lost materials will be given a receipt showing all costs and fees associated with the payment.

14.6 Customers must present the receipt to receive a refund.

14.7 Customers who have paid for lost items, then find them within 60 days past the due date, may receive a partial refund. Total fines due and one-half of the processing charges will be deducted from the refund. If customers find materials 60 or more days after the due date, no refunds will be made.

14.8 Unless customers are positive that the material is lost, staff should encourage them to put the material on Claims Returned and let it go through the shelf search process. This will save the customer time and money if the materials are found.

14.9 The library will accept brand new copies of the most recent edition of lost materials as replacements. Other editions may be declined at the librarian’s discretion. If the customer asks to buy replacement copy, the library will provide the correct edition information. Media must still be in sealed shrink wrap. The customer must still pay processing fees.

14.10 Lost materials that customers pay for are withdrawn from the database.

POLICY STATEMENT 15 Library Fees

The FWL charges overdue fines and other fees to encourage library customers to return materials on time, treat materials with care, and to prevent those who abuse the Library’s lending services from checking out additional materials. The Library also charges fees for special services.

Regulations

15.1 The amount charged for overdue fines, services, lost materials, and other miscellaneous fees may only be established or changed with the approval of City Council and subsequent written notification by Library Administration.

15.2 Customers may check out materials and gain remote access to the library’s licensed online databases as long as no materials are overdue, and total fees are less than $5.00.

15.3 Customers whose accounts have overdue materials or $5.00 or more in outstanding fees will have their borrowing and remote database access privileges suspended until they return the overdue materials and reduce fees to less than $5.00.

15.4 If customers typically maintain their accounts in good standing, Circulation staff may allow them to check out additional materials if they have 2 or fewer overdue items on their accounts.

15.5 Circulation staff may waive fees and re-instate privileges in cases of:

  • Death, hospitalization, or serious illness of customer or family member(death certificate or obituary notice is not required)
  • Catastrophes over which the customer has no control, such as tornado, flood, hailstorm, fire, burglary, or vehicle theft
  • Damage/loss due to vehicle accident
  • Other extenuating circumstances
  • Verification of these incidents may be required before fees are waived.

15.6 Customers may work off fees at the rate of $7.25 per hour. Privileges will be restored when fees are below $5.00. Limited privileges may be restored earlier on a case-by-case basis. Customers arrange this with the unit manager.

15.7 All charges will be the same in all Fort Worth Library agencies.

Overdue Fines

15.8 Items are due on the date indicated on the date due receipt. Customers may call the library, access their accounts online or call TeleMessaging to determine due dates of items they have checked out.

15.9 Overdue fines are assessed for every day past the due date, excluding closed days and holidays, up to the cost of the material as indicated in the item record.

15.10 The Library establishes the following Overdue Fine Schedule:

  • Adult and Young Adult Books $0.25 per day
  • Juvenile Books $0.25 per day
  • Reference Books $2.00 per hour
  • Videos $1.00 per day
  • DVDs $1.00 per day
  • All other media $0.25 adult and juvenile

15.11 TeleMessaging is the default notification method to alert customers of overdue materials and fines owed. Customers who prefer to be notified by e-mail or regular mail instead should contact the Circulation Desk.

15.12 TeleMessaging calls the day after the materials are due. It calls 3 times for 2 days. If there is no answer, the library sends an e-mail or regular mail notice on the 3rd day. If materials have not been returned or the fees have not been paid, a 2nd and final notice is mailed 3 weeks after the first notice.

15.13 Overdue fines do not exceed the default price of the material. See Default Price schedule at 15.15.

Other Fees

15.14 The Library establishes the following fee schedule to cover the cost of processing supplies and labor associated with lost and damaged materials.

15.14a Lost and total damaged materials

Cost of material (See section 13.5 and 14.2) plus:

  • $10.00 processing fee for hardbacks, trade paperbacks, media, and realia
  • $ 5.00 processing fee for mass market paperbacks
  • $ 1.00 processing fee for vertical file, periodicals, fotonovelas, and other minimally processed items

15.14b Miscellaneous processing services

  • Rebinding or recasing $ 8.00
  • Repairing video damage $8.00
  • Repairing torn/damaged page $ 0.50
  • Replacing damaged/lost audio book CD (available only for titles from certain publishers) $8.00

15.15 The Library establishes the following Default Prices for materials. This average list price will be used to determine to determine the maximum fine and replacement value if no other price information is available for the material.

  • Audiocassette–Music $ 10.00
  • Audiocassette-booklet only $ 6.00
  • Audiocassette–Talking Book $ 6.00 per cassette
  • Audiocassette–Talking Book
  • Complete unabridged set $100.00
  • Audiocassette–Spoken word (group) $ 10.00
  • Audiocassette–Cassette spoken word $ 15.00
  • Book-Children’s $ 15.00
  • Book-Adult/YA Hardback Fiction $ 20.00
  • Book-Adult/YA Hardback, Circulating Nonfiction $ 35.00
  • Book–Adult/YA Trade Paperback $ 15.00
  • Book-Large Print $ 22.00
  • Book-Mass Market Paperback, Children’s $ 5.00
  • Book-Mass Market Paperback, Adult/YA $ 7.00
  • Book–Reference $ 75.00
  • Book with media $ 35.00
  • CD–Music $ 15.00
  • CD–Talking Book CD
  • CPV Children’s Programming Video with Performance rights $ 75.00
  • DVD $ 25.00
  • Fotonovelas $ 3.00
  • Game, educational $ 10.00
  • Kit, per item $ 10.00
  • Magazines $ 3.00
  • Map, except vertical file item $ 75.00
  • Microfiche $ 15.00
  • Microfilm $ 15.00
  • Model $ 15.00
  • Picture $ 10.00
  • Puppet $ 10.00
  • Puzzle, educational $ 10.00
  • Toy, educational $ 10.00
  • Sheet music $ 10.00
  • Videocassette $ 75.00
  • PlayAway $40.00

15.16 The Library establishes the following fees for miscellaneous circulation services:

  • Nonresident Individual and Institution Cards
    • $50 annually
  • Meeting Room Use
    • Branch/Regional/Central Library Chappell meeting rooms
      • Profit $ 35.00 per hour
      • Non-profit $ 15.00 per hour
    • Tandy Lecture Hall
      • Profit $ 60.00 per hour
      • Non-profit $ 40.00 per hour
    • After Hours Rental
      • Central Library: $2000 for 6 hours (other restrictions apply)
      • Ella Mae Shamblee: $80 per hour (other restrictions apply)
    • Lost Key
      • Profit and Non-profit $ 5.00
    • Returned check
      • Profit and Non-Profit $ 25.00
    • Room damages
      • Profit and Non-Profit Actual costs. $50.00 minimum.

Refer to the Meeting Room Policy for charges for other Central library venues.

  • Copies
    • Copier machines $ 0.15 per page
    • Black and white PC printout $ 0.15 per page
    • Micro Reader/Printer copies
      • Customer-made $ 0.25 per page
      • Staff-made $ 0.50 per page

Staff will assist with 1st 5 pages $ 0.25 per page

  • Flashdrive sales $ 5.00 each
  • Headphone sales $ 3.00 each
  • Returned checks (collected through City Hall) $ 25.00 each

Refunds

15.17 Refunds for fines/fees taken for circulation or registration revenues may be given whenever it is determined that the Library charged/overcharged the customer incorrectly or the Library’s records of fines/fees may have been incorrect. Possible reasons for refunds include, but are not limited to

  • Fees were not cleared properly and they were assessed again
  • Failed to clear terminal from previous transaction
  • Date-due problem
  • System-wide problem in checkout
  • Fines incorrectly assessed
  • Found cases

15.18 Customers who pay for lost material, then find and return the material within 60 days of the due date may receive a refund. Overdue fines and half of the processing fee will be deducted from the refund. Refunds will not be made for materials that are lost, paid, then returned 60 or more days after the due date.

15.19 Refunds for miscellaneous fines and fees must be requested within 60 days of the date paid unless the fine or fee was due to a library error.

15.20 Refer to Regulations 16.36 - 16.39 for specific Cash Handling Regulations regarding refunds.

Credits

15.21 Customers’ accounts may be credited if a credit is acceptable to the customer in lieu of a refund.

Debt Collect

15.22 Accounts owing $25 or more total fines and fees will be sent to the Library’s collection agency 30 days after the total owed reaches $25.

15.23 A $10.00 collection fee is added to the account. This fee cannot be volunteered off and cannot be waived unless it is the library’s fault.

15.24 The collection agency sends collection notices.

15.25 If full payment is made within 120 days the account is not credit reported. The customer’s account stays with the collection agency 5 years and shows “paid in full.”

15.26 Accounts not paid in full within 120 days will be reported to the three major credit bureaus.

15.27 Delinquent youth accounts will be turned over to the collection agency but cannot be reported to credit bureaus.

15.28 Payments are made directly to the Fort Worth Library, not to the collection agency.

15.29 Customers can set up payment arrangements. The collection accounts can by suspended for up to a year as long as the customer makes payments as agreed.

15.30 When reported accounts are paid in full, the collection agency sends a letter to the three credit bureaus indicating the account has been paid in full. The delinquency will remain on the customer’s credit report for 7 years.

15.31 At customer’s request, the Central Library’s Customer Service Supervisor can generate a “paid in full” letter from the collection agency.

15.32 Accounts owing from $10.00 to $24.99 for more than 30 days will be sent to the Library’s collection agency. A $3.00 service fee will be added to these accounts.

POLICY STATEMENT 16 BANKRUPTCY

The Fort Worth Library complies with Chapter 7 and Chapter 13 bankruptcy law requirements for its customers under bankruptcy protection.

Regulations

16.1 The Office of the City of Attorney for the City of Fort Worth notifies the Library of individuals who have been granted bankruptcy status.

16.2 If the Library can match the information with a customer record, the fines and fees are cleared from customer records if the cardholder has been granted bankruptcy status.

16.3 The library cannot send overdue notices demanding payment to customers who are under bankruptcy protection. However, if customers under bankruptcy protection have overdue materials, the Circulation Supervisor will send them a letter reminding them to return the materials. If the customer declares the materials to be lost, fees are waived as stipulated in 16.2.

16.4 No library card will be issued, nor checkout privileges allowed, for customers who have been granted bankruptcy for a period of 2 years. New cards will not be issued until all overdue materials are returned.

16.5 Youth whose parent/legal guardian has filed for, been denied, or granted bankruptcy will be subject to the same procedures, with the following exception(s)

There will be no restriction for continued use or reapplication of youth library card.

Any new fines, fees, or outstanding materials will be the responsibility of the parent/legal guardian after the charges covered by the bankruptcy have been cleared.

POLICY STATEMENT 17: Staff Use of Library Materials

Employees of the Fort Worth Library have special borrowing privileges. This personal benefit enhances their own enjoyment of library materials and encourages staff to become familiar with the collection so they are better able to assist customers.

Regulations

17.1 Library staff who wish to borrow library materials must have an FWL library card account. They must present identification and address verification and complete the standard borrower’s application.

17.2 FWL staff members who do not live within the corporate limits of the City of Fort Worth may obtain a free FWL borrower’s card.

17.3 Staff members who do not present their card at check-out must present valid ID.

17.4 FWL staff members must check out all materials they remove from the shelves for personal or professional use. Materials for personal use should be checked out on the staff member’s card. Materials for professional use may be checked out on the unit card, which is not subject to overdue limits.

17.5 A FWL staff library card is changed to the appropriate btype if the staff member leaves the employment of the Library.

17.6 Library staff may not issue cards to themselves or to members of their families. Another library staff member must perform this process.

17.7 Library staff may not update their own or their family members’ accounts. Another library staff member must perform this process.

17.8 Library staff may not check out and/or check in materials to themselves or to members of their families. Another library staff member must perform these processes.

17.9 Library staff may not clear fines or fees from their own account or from their family members’ accounts. Another library staff member must perform this process.

17.10 Library staff may place requests on materials for themselves or their family members. They may not alter their place in the requests queue.

17.11 Employees’ holds must be checked out on their own cards. They may not check out their holds on someone else’s card. See 11.17.

17.12 Library staff members may not set aside for themselves or check out library materials before those materials are available for public use. Staff may not check out new materials before the materials have been received at their owning unit/branch unless that staff member has placed a request on the material. Professional review of new materials should not interfere with customers’ access to the materials.

17.13 Staff may not set aside for themselves or check out new materials before the requests have all been filled. Staff may put requests on new and on-order materials and check the materials out in their turn.

17.14 Staff receive an automatic 3 week extension on loan periods for all materials except videos and DVDs. Staff may not have extended time on videos or DVDs.

17.15 Library staff are subject to the standard overdue fines. Fees accumulate from the standard due-date, not from the extended due-date. Staff may not waive fees for themselves or each other. Only supervisors may waive staff fees.

17.16 Library staff members are charged the standard fees for damaged and lost materials.

17.17 Library staff are not charged a hold fee.

17.18 Authorized staff who are testing functional changes to the system may use their own records as long as they do not do anything prohibited by this Policy Statement.

Approved by Library Advisory Board October 6, 2005.
Amended October 1, 2007.

Last updated: Aug. 29, 2017