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MyH2O

MyH2O is a Fort Worth Water Department program designed to improve customer engagement through advanced technology.

The technology is allowing cities like Fort Worth to better inform residents about their daily water usage. Wireless networks that include digital-read-meters, a communications network data management systems will provide residents information and opportunitities to monitor and reduce their water usage.

Likewise, the utility will improve operational efficiencies in ways that benefit everyone. As the program advances here, more services and features will be added.




What can I do with MyH2O?

MyH2O will give customers:

  • Access to data reflecting their previous day's water usage in hourly increments
  • The ability to set alerts and notifications about usage
  • The ability to detect continuous water flow, in case of a possible leak
  • An upgraded payment system
  • Digital access to the city's water conservation program

Timeline for MyH2O rollout

Meter installation began in Spring 2019 in billing cycles 21 and 7. Residents in the limited deployment area will be notified prior to installation. Community outreach events will be hosted to provide additional information.

MyH2O will be phased across the city over the next several years, and is expected to be completed by December 2021.

More information

This page will be updated throughout the rollout process, however, customers can also email comments or questions to wpe@fortworthtexas.gov

News

Contact

Report Emergencies (24-hours)
(water main breaks, sewer backups)
817-392-4477 Select Option 1

Call Center - Non-emergency
7 a.m. to 7 p.m.
Monday through Friday
(Closed City Holidays) 817-392-4477

Payment Locations & Hours

Mailing Address:
P. O. Box 870
Fort Worth, TX 76102

Director:
Chris Harder, P.E.

View department leadership.