Home > Departments > Water

MyH2O

MyH2O is a Fort Worth Water Department program designed to improve customer engagement through advanced technology.

The technology is allowing cities like Fort Worth to better inform residents about their daily water usage. Wireless networks that include digital-read-meters, a communications network data management systems will provide residents information and opportunitities to monitor and reduce their water usage.

Likewise, the utility will improve operational efficiencies in ways that benefit everyone. As the program advances here, more services and features will be added.

What can I do with MyH2O?

MyH2O will give customers:

  • Access to data reflecting their previous day’s water usage in hourly increments
  • The ability to set alerts and notifications about usage
  • The ability to detect continuous water flow, in case of a possible leak
  • An upgraded payment system
  • Digital access to the city’s water conservation program

Timeline for MyH2O rollout

Limited deployment will begin Spring 2019 in northeast Fort Worth. Residents in the limited deployment area will be notified prior to installation. Community outreach events will be hosted to provide additional information.

MyH2O will be phased across the city over the next several years, and is expected to be completed by December 2021.

More information

This page will be updated throughout the rollout process, however, customers can also email comments or questions to wpe@fortworthtexas.gov.

Follow us

Síganos en español

Contact

24-hour Customer Service:
817-392-4477

Payment Locations & Hours

Mailing Address:
P. O. Box 870
Fort Worth, TX 76101

Interim Director:
Chris Harder

View department leadership.