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MyH2O

MyH2O is a program designed to improve customer engagement with Fort Worth’s water - how it’s managed through advanced technology, and how customers can have a better understanding and control of their water usage.

Technological advancements have allowed cities like Fort Worth to better inform residents about their daily, and hourly, water usage. Advanced wireless networks that include digital meters, a communication network, and data management systems now provide data that gives residents more opportunities to monitor and reduce their water use. Likewise, the Water Department will increase its operational efficiency in ways that benefit everyone.

The City of Fort Worth is among the few cities of its size to implement this type of program. Over time and as the program continues to develop, the city’s Water Department will be adding more services and features to MyH2O.

What can I do with MyH2O?

MyH2O will give customers:

  • Access to data reflecting their previous day’s water usage in hourly increments
  • The ability to set alerts and notifications about usage
  • The ability to detect continuous water flow, in case of a possible leak
  • An upgraded payment system
  • Digital access to the city’s water conservation program

Timeline for MyH2O rollout

Limited deployment will begin Spring 2018 in northeast Fort Worth. Residents in the limited deployment area will be notified prior to installation. Community outreach events will be hosted to provide additional information.

MyH2O will be phased across the city over the next several years, and is expected to be complete by December 2021.

More information

This page will be updated throughout the rollout process, however, customers can also email comments or questions to wpe@fortworthtexas.gov.

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Contact

24-hour Customer Service:
817-392-4477

Payment Locations & Hours

Mailing Address:
P. O. Box 870
Fort Worth, TX 76101

Director:
Kenneth Morgan

View the department organizational chart.