Preparing for the new meter
There’s is no action on your part needed for the new meters. However, there are some things you need to know about the process. Foremost, please be aware when work crews are on your street.
Notifications will go out when contractors will be working in your neighborhood. The work will be done in two trips, the first in preparing the water meter box and the second when the new meter is installed.
Initially, the meter box will be cleaned out of debris. Meter lids will be removed and at a nearby site a hole cut in them before being put back in place. The hole will be capped until workers return to change out the meter with a radio transmitter unit. That could range from a few days to about a month’s time.
WATER WILL BE INTERRUPTED FOR APPROXIMATELY 20 to 30 MINUTES DURING METER REPLACEMENT ONLY
Contractors do not need to enter your home on either visit. When crews return to switch out the meter, workers will knock on your door to let you know they are there. If you’re using the water at that moment, it’s OK if you need a few minutes to finish up what you’re doing.
Generally, residential meter exchanges will occur from 8 a.m. to 5 p.m. Monday through Friday and at commercial properties, which include multifamily communities, from 8 a.m. to 6 p.m. Saturday.
Workers will flush the water line of air pockets when the new meter is in place. If they’re unable to do so, instructions will be left with you to run your faucets inside your home.
At that point, the radios will be active. Please do not tamper with the wires. You will be notified when your meter is no longer being read manually.
Crews will be wearing a bright yellow and orange safety vest with an Aqua Metric logo and Authorized Water Utility Contractors emblazoned on the back. Workers will also be wearing company issued photo identification badges. They will be driving Aqua Metric-decaled trucks.
Meters will be phased in through December 2021.
Please contact our 24-hour customer service line at 817-392-4477 or email email@example.com if you have questions or concerns about the new meters, the installation process, or the contractors.
- Water saving seminars resume online
- Additional city facilities to reopen June 29
- Fort Worth Water to resume assessing late fees and making shutoffs
- Monroe Street closed beginning June 24
- Water Department customer service lobby reopening
- Register for the new water bill payment site
- Apply for city's environmental awards program
- New water bill payment site coming June 15
- Water utility conducting customer satisfaction survey
Report Emergencies (24-hours)
(water main breaks, sewer backups)
817-392-4477 Select Option 1
Call Center - Non-emergency
7 a.m. to 7 p.m.
Monday through Friday
(Closed City Holidays) 817-392-4477
P. O. Box 870
Fort Worth, TX 76102
- Report Illegal Connections
- Report Other Water Related Issues
- Report Water Waste
- Request a Speaker
- Report a problem with the H2Online Water payment website
Chris Harder, P.E.