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Planning and Development's fast and efficient appointment scheduler is now live

Posted Jan. 3, 2017

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Fort Worth residents who use the city’s Planning and Development services will feel empowered and more in control of their time with a new appointment scheduler launched this week.

The new technology provides an effortless way for customers to quickly access services without waiting in lengthy lines at City Hall.

The new queue management solution went live Jan. 3 and will eliminate longer onsite wait lines, allowing virtual check-in where customers can join a virtual queue via mobile phone, website or onsite kiosk at the customer service reception desk on the lower level of City Hall, 200 Texas St.

“The Planning and Development Department is always looking for ways to improve our processes and our customers’ experience,” said Allison Gray, assistant planning and development director. “This tool should allow people to join a permit line from their mobile phone, giving them updates about their place in line and allowing them to arrive at City Hall near the time they will be seen, eliminating unnecessary wait time.”

The new system will provide timely updates and notifications that alert customers as they move to the front of a service queue. It will allow staff to schedule appointments, manage lines and even steer customers to less busy times of the day to allow for optimal service delivery.

The appointment scheduler can be used to sign up for a variety of permits offered by the Planning and Development Department, including building and trade permits, contractor registrations and alarm and parkway permits. In addition, customers can schedule consultations with residential or commercial plans examiners and schedule pre-development conferences.

“The software will actually learn as we use it, and the time projections for each type of service will become more and more accurate,” Gray said. “We are excited to begin implementation.”

Access the new system.

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Forest Park Easement Public Hearing: 7 p.m. March 28, 2017; City Hall Council Chamber, 200 Texas Street.

City Council Meeting: 7 p.m. March 28, 2017; CIty Council Chamber, 2nd Floor, City Hall, 200 Texas Street.
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Notice of Public Hearing - Forest Park: 7 p.m. March 28, 2017; City Council Chamber, 2nd Floor, City Hall, 200 Texas Street.
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Fort Worth Housing Solutions Tour of Hunter Plaza: 3:15 p.m. March 29, 2017; Hunter Plaza, 615 West 7th Street.
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Pedestrian and Bicycle Advisory Commission: 6 p.m. March 29, 2017; Tarrant Regional Water District, Conference Room, 800 East Northside Drive.
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Mayor's Rolling and Walking Town Hall Kickoff: 6 p.m. March 29, 2017; Casa MaƱana, 3101 W. Lancaster Ave.
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Forest Park & Zoo Drainage Project Meeting: 6 p.m. March 29, 2017; Botanic Garden Center, 3220 Botanic Garden Blvd - Rosebud Room.

Fort Worth Housing Solutions Tour of Cavile Place Apartments: 11 a.m. March 30, 2017; Cavile Place Apartments, 1401 Etta Street.
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Fort Worth Housing Solutions - Board of Commissioners : 5:30 p.m. March 30, 2017; Cafeteria, Wayside Middle School , 1300 Old Decatur Road.
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Fort Worth Housing Solutions Public Meeting: 5:30 p.m. March 30, 2017; Wayside Middle School Cafeteria, 1300 Old Decatur Road .
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City of Fort Worth and Fort Worth Police Officers Association - Meet and Confer: 11 a.m. March 31, 2017; Azalea Room, Fort Worth Botanic Garden, 3220 Botanic Garden Blvd.
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Kickback: 7 p.m. March 31, 2017; Riverside Community Center, 3700 E. Belknap.

Cowtown Cleanup: 8 a.m. April 1, 2017; Various locations.

Handley Drive, Commancho Street & Reed Street Sidewalks Project Meeting: 10 a.m. April 1, 2017; Martin Luther King Jr. Community Center, 5565 Truman Drive.

Earth Party: 11 a.m. April 1, 2017; Fort Worth Water Garden, 1502 Commerce St.

View the full city calendar.