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Planning and Development's fast and efficient appointment scheduler is now live

Posted Jan. 3, 2017

Fort Worth residents who use the city’s Planning and Development services will feel empowered and more in control of their time with a new appointment scheduler launched this week.

The new technology provides an effortless way for customers to quickly access services without waiting in lengthy lines at City Hall.

The new queue management solution went live Jan. 3 and will eliminate longer onsite wait lines, allowing virtual check-in where customers can join a virtual queue via mobile phone, website or onsite kiosk at the customer service reception desk on the lower level of City Hall, 200 Texas St.

“The Planning and Development Department is always looking for ways to improve our processes and our customers’ experience,” said Allison Gray, assistant planning and development director. “This tool should allow people to join a permit line from their mobile phone, giving them updates about their place in line and allowing them to arrive at City Hall near the time they will be seen, eliminating unnecessary wait time.”

The new system will provide timely updates and notifications that alert customers as they move to the front of a service queue. It will allow staff to schedule appointments, manage lines and even steer customers to less busy times of the day to allow for optimal service delivery.

The appointment scheduler can be used to sign up for a variety of permits offered by the Planning and Development Department, including building and trade permits, contractor registrations and alarm and parkway permits. In addition, customers can schedule consultations with residential or commercial plans examiners and schedule pre-development conferences.

“The software will actually learn as we use it, and the time projections for each type of service will become more and more accurate,” Gray said. “We are excited to begin implementation.”

Access the new system.

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Community Action Partners Council: 1:30 p.m. Jan. 19, 2017; 1st Floor, Board Room, Fort Worth City Credit Union , 2309 Montgomery Street.
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Aviation Advisory Board : 4 p.m. Jan. 19, 2017; Suite 306A, Fort Worth Meacham Internatoinal Airport, 201 American Concourse.
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Fort Worth Housing Solutions - Public Hearing of The Standard at Boswell 8701 Old Decatur Road: 5 p.m. Jan. 19, 2017; Library Of Sonny & Allegra Nance Elementary School, 701 Tierra Vista Way.
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Gateway Public Facility Corporation: 5 p.m. Jan. 19, 2017; Sonny & Allegra Nance Elementary School Library, 701 Tierra Vista Way.
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Fort Worth Housing Solutions - Public Hearing of Harmon Senior Villas at 12801 and 12775 Harmon Road: 5 p.m. Jan. 19, 2017; Library of Sonny & Allegra Nance Elementary School, 701 Tierra Vista Way.
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Fort Worth Housing Solutions Regular Meeting: 5 p.m. Jan. 19, 2017; Sonny & Allegra Nance Elementary School Library, 701 Tierra Vista Way.
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Crime-Free Multi-Housing Workshop: 9 a.m. Jan. 21, 2017; Fort Worth Police Department, East Division Headquarters, 1100 Nashville Ave.

Glencrest Area Sidewalks Project Meeting: 10 a.m. Jan. 21, 2017; Bradley Center, 2601 Timberline Drive.

Adult Basketball Tournament at Handley Meadowbrook: 10 a.m. Jan. 21, 2017; Handley Meadowbrook Community Center, 6201 Beaty St.

Building Standards Commission - Pre-Meeting: 9 a.m. Jan. 23, 2017; City Council Conference Room, City Hall, 200 Texas Street.
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Building Standard Commission - Meeting: 9:30 a.m. Jan. 23, 2017; City Council Conference Room, City Hall, 200 Texas Street.
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Bridge Street Sidewalks Project Meeting: 6:30 p.m. Jan. 23, 2017; East Regional Library, 6301 Bridge St.

Appeal of 2nd Promotional Bypass of Linda Sims : 9 a.m. Jan. 24, 2017; Conference Room 623, 6th floor, City Hall Annex, 908 Monroe .
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Joint City Council and Employee Retirement Fund Board : 1:30 p.m. Jan. 24, 2017; City Council Conference Room, 2nd Floor, City Hall, 200 Texas Street.

City Council Work Session: 3 p.m. Jan. 24, 2017; City Council Conference Room, 2nd Floor, City Hall, 200 Texas Street.

Notice of Public Hearing - Federal Plaza Park: 7 p.m. Jan. 24, 2017; City Council Chamber, 2nd Floor, City Hall, 200 Texas Street.
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City Council Meeting: 7 p.m. Jan. 24, 2017; CIty Council Chamber, 2nd Floor, City Hall, 200 Texas Street.

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