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Planning and Development's fast and efficient appointment scheduler is now live

Posted Jan. 3, 2017

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Fort Worth residents who use the city’s Planning and Development services will feel empowered and more in control of their time with a new appointment scheduler launched this week.

The new technology provides an effortless way for customers to quickly access services without waiting in lengthy lines at City Hall.

The new queue management solution went live Jan. 3 and will eliminate longer onsite wait lines, allowing virtual check-in where customers can join a virtual queue via mobile phone, website or onsite kiosk at the customer service reception desk on the lower level of City Hall, 200 Texas St.

“The Planning and Development Department is always looking for ways to improve our processes and our customers’ experience,” said Allison Gray, assistant planning and development director. “This tool should allow people to join a permit line from their mobile phone, giving them updates about their place in line and allowing them to arrive at City Hall near the time they will be seen, eliminating unnecessary wait time.”

The new system will provide timely updates and notifications that alert customers as they move to the front of a service queue. It will allow staff to schedule appointments, manage lines and even steer customers to less busy times of the day to allow for optimal service delivery.

The appointment scheduler can be used to sign up for a variety of permits offered by the Planning and Development Department, including building and trade permits, contractor registrations and alarm and parkway permits. In addition, customers can schedule consultations with residential or commercial plans examiners and schedule pre-development conferences.

“The software will actually learn as we use it, and the time projections for each type of service will become more and more accurate,” Gray said. “We are excited to begin implementation.”

Access the new system.

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Building Standards Commission Pre-Meeting: 9 a.m. Feb. 26, 2018; City Hall, 2nd flr., City Council Conference Room 290, 200 Texas Street.
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Building Standards Commission Meeting: 9:30 a.m. Feb. 26, 2018; City Hall, 2nd flr., City Council Chamber, 200 Texas Street.
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Black History Program at MLK Jr. Community Center: 4:30 p.m. Feb. 26, 2018; Martin Luther King Jr. Community Center, 5565 Truman Drive.

Disciplinary Appeal of Indefinite Suspension of Courtney Johnson: 9 a.m. Feb. 27, 2018; Bob Bolen Public Safety Complex, Police Training Classroom #1134, 505 West Felix Street.
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Historic and Cultural Landmarks Commission Work Session: 1 p.m. Feb. 27, 2018; City Hall, Second Floor, City Council Conference Room 290, 200 Texas Street.
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Historic and Clutural Landmarks Commission Public Hearing: 2 p.m. Feb. 27, 2018; City Hall, Second Floor, City Council Conference Room 290, 200 Texas Street.
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Canceled City Council Work Session: 3 p.m. Feb. 27, 2018; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.

Fort Worth Housing Solutions Board of Commissioners Public Hearing: 5:30 p.m. Feb. 27, 2018; Everman Joe C. Bean High School Library, 1000 Race Street.
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Fort Worth Housing Solutions Board of Commissioners Public Meeting: 5:30 p.m. Feb. 27, 2018; Everman Joe C. Bean High School Library, 1000 Race Street.
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Canceled City Council Meeting: 7 p.m. Feb. 27, 2018; City Council Chambers, Second Floor, City Hall, 200 Texas Street.

Disciplinary Appeal of Indefinite Suspension of Courtney Johnson: 9 a.m. Feb. 28, 2018; Bob Bolen Public Safety Complex, Police Training Classroom #1134, 505 West Felix Street.
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Disciplinary Appeal of the Termination of Sherry Rice: 9 a.m. Feb. 28, 2018; City Hall Annex, Sixth Floor, Training Room 623, 908 Monroe.
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Metropolitan Area EMS Authority: 10 a.m. Feb. 28, 2018; Metropolitan Area EMS Authority, 2900 Alta Mere Drive.
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City Plan Commission Work Session: 11 a.m. Feb. 28, 2018; City Hall, 2nd flr., Conference Room 290, 200 Texas Street.
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City Plan Commission Public Hearing: 1:30 p.m. Feb. 28, 2018; City Hall, 2nd flr., Council Chambers, 200 Texas Street.
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Public Hearing at the Plan Commission Meeting: 1:30 p.m. Feb. 28, 2018; Council Chamber at City Hall, 200 Texas St.

Parks and Recreation Advisory Board: 4 p.m. Feb. 28, 2018; Fort Worth Botanic Garden, Deborah Beggs Moncrief Garden Center, 3220 Botanic Garden Boulevard.
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Civil Service Commission: 6 p.m. Feb. 28, 2018; Bob Bolen Public Safety Complex, Auditorium, 505 W. Felix Street.
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Disciplinary Appeal of Indefinite Suspension of Courtney Johnson: 9 a.m. March 1, 2018; Bob Bolen Public Safety Complex, Police Training Classroom #1134, 500 West Felix Street.
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Downtown Design Review Board Public Hearing: 2 p.m. March 1, 2018; City Hall, Second Floor, City Council Conference Room 290, 200 Texas Street.
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Water-Saving Seminar: Rainwater Harvesting : 6 p.m. March 1, 2018; Botanical Research Institute of Texas, 1700 University Drive.
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