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Planning and Development's fast and efficient appointment scheduler is now live

Posted Jan. 3, 2017

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Fort Worth residents who use the city’s Planning and Development services will feel empowered and more in control of their time with a new appointment scheduler launched this week.

The new technology provides an effortless way for customers to quickly access services without waiting in lengthy lines at City Hall.

The new queue management solution went live Jan. 3 and will eliminate longer onsite wait lines, allowing virtual check-in where customers can join a virtual queue via mobile phone, website or onsite kiosk at the customer service reception desk on the lower level of City Hall, 200 Texas St.

“The Planning and Development Department is always looking for ways to improve our processes and our customers’ experience,” said Allison Gray, assistant planning and development director. “This tool should allow people to join a permit line from their mobile phone, giving them updates about their place in line and allowing them to arrive at City Hall near the time they will be seen, eliminating unnecessary wait time.”

The new system will provide timely updates and notifications that alert customers as they move to the front of a service queue. It will allow staff to schedule appointments, manage lines and even steer customers to less busy times of the day to allow for optimal service delivery.

The appointment scheduler can be used to sign up for a variety of permits offered by the Planning and Development Department, including building and trade permits, contractor registrations and alarm and parkway permits. In addition, customers can schedule consultations with residential or commercial plans examiners and schedule pre-development conferences.

“The software will actually learn as we use it, and the time projections for each type of service will become more and more accurate,” Gray said. “We are excited to begin implementation.”

Access the new system.

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Building Standards Commission - Pre-Meeting: 9 a.m. Feb. 27, 2017; City Council Conference Room 290, 200 Texas Street.
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Building Standards Commission - Meeting: 9:30 a.m. Feb. 27, 2017; Council Chamber, 200 Texas Street.
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Notice of Drawing for Place on Ballot: 2 p.m. Feb. 27, 2017; City Council Chamber, 2nd Floor, City Hall, 200 Texas Street.
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HIstoric and Cultural Landmarks Commission Special Meeting: 2 p.m. Feb. 27, 2017; City Hall, City Council Conference Room 290, 200 Texas Street.
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Fort Worth Transportation Authority Board of Directors: 3:30 p.m. Feb. 27, 2017; Community Room, 2nd Floor, Intermodal Transportation Center (ITC), 1001 Jones Street.
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Metro Area Transit Systems - Board of Directors: 4 p.m. Feb. 27, 2017; Community Room, 2nd Floor, Intermodal Transportation Center (ITC), 1001 Jones Street.
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Ad Hoc Municipal Court Advisory Committee: 9 a.m. Feb. 28, 2017; City Hall, City Manager’s Conference Room 380, 200 Texas Street.
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Canceled City Council Work Session: 3 p.m. Feb. 28, 2017; City Council Conference Room, 2nd Floor, City Hall, 200 Texas Street.

Canceled City Council Meeting: 7 p.m. Feb. 28, 2017; CIty Council Chamber, 2nd Floor, City Hall, 200 Texas Street.

Notice of Possible Quorum of the Fort Worth : 3 p.m. March 1, 2017; City Hall, City Council Chamber, 200 Texas Street.
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Fort Worth City Council Special Meeting Legislative Consultant Briefing: 4 p.m. March 1, 2017; Meeting Room - Houston, 2nd Floor, Double Tree Hotel , 303 W 15th Street, Austin, Texas 78701.
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Downtown Design Review Board Public Hearing: 2 p.m. March 2, 2017; Council Conference Room 290, 2nd Floor, City Hall, 200 Texas Street.
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Water Efficient Landscape Design Water-Saving Seminar: 6 p.m. March 2, 2017; Fort Worth Botanic Garden, Iris Room, 3220 Botanic Garden Blvd.
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Sandy Lane Park Dedication: 10 a.m. March 4, 2017; Sandy Lane Park, 2001 Sandy Lane.

View the full city calendar.