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Do your due diligence before signing on with a service line warranty program

Posted Aug. 10, 2017

The Fort Worth Water Department is aware of at least four companies — Home Services USA, American Water Resources of Texas, Dominion and Utility Service Partners — that offer service line warranty programs. Some are contacting Water Department customers to offer their warranty program for a fee.

The warranty program is much like insurance. For a monthly fee, the company will cover certain qualified repairs for service lines. Service lines are only a portion of the private plumbing line. They are neither owned nor maintained by the city. The homeowner is responsible for any damage or failure in the service line. For water lines, customer responsibility begins at the customer side of the meter. For sewer lines, the customer’s responsibility begins at the property line.

The Water Department is not endorsing any of these companies because the service line is private plumbing. Like with any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

To learn more, contact the Water Department at 817-392-4477.

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Calendar

Walking Town hall: 10 a.m. Aug. 19, 2017; To be determined.

Como Kids Back to School Bash: noon Aug. 19, 2017; Como Community Center, 4900 Horne St.

MAEMSA/MedStar Mobile Healthcare Board of Director's Budget Review : 2 p.m. Aug. 21, 2017; Exectutive Board Room, MedStar Offices, 2900 Alta Mere Drive.
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Fort Worth Transportation Authority Commuter Rail Committee Work Session: 3:30 p.m. Aug. 21, 2017; Second Floor Community Room, Intermodal Transportation Center, 1001 Jones Street.
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Fort Worth Transportation Authority Planning, Operations & Marketing Committee Working Session: 4 p.m. Aug. 21, 2017; Second Floor Community Room, Intermodal Transportation Center, 1001 Jones Street.
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Fort Worth Transportation Authority Finance & Audit Committee Working Session: 4:30 p.m. Aug. 21, 2017; Secind Floor Community Room, Intermodal Transportaion , 1001 Jones Street.
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Canceled 2018 Bond Election Public Meeting District 5: 6:30 p.m. Aug. 21, 2017; Handley Meadowbrook Community Center, 6201 Beaty Street.

Canceled City Council Work Session: 3 p.m. Aug. 22, 2017; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.

Canceled City Council Meeting: 7 p.m. Aug. 22, 2017; City Council Chamber, Second Floor, City Hall, 200 Texas Street.

Meeting of Board of Directors of Metropolitan Area EMS Authority DBA MedStar Mobile Healthcare: 10 a.m. Aug. 23, 2017; MedStar Offices, 2900 Alta Mere Drive.
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City Plan Commission Work Session: noon Aug. 23, 2017; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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Capital Improvements Advisory Committee for Transportation Impact Fees: 1:30 p.m. Aug. 23, 2017; City Council Chambers, Second Floor, City Hall, 200 Texas Street.
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City Plan Commission Public Hearing: 1:30 p.m. Aug. 23, 2017; City Council Chambers, Second Floor, City Hall, 200 Texas.
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Park & Recreation Advisory Board Work Session: 3 p.m. Aug. 23, 2017; Deborah Beggs Moncrief Garden Center, Fort Worth Botanic Garden, 3220 Botanic Garden Boulevard.
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Tax Increment Reinvestment Zone Number Four Board of Directors Meeting: 3:30 p.m. Aug. 23, 2017; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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Park & Recreation Advisory Board Meeting: 4 p.m. Aug. 23, 2017; Deborah Beggs Moncrief Garden Center, Fort Worth Botanic Garden, 3220 Botanic Garden Boulevard.
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Tarrant County Adult Education & Literacy Consortium Meeting: 9:30 a.m. Aug. 24, 2017; Workforce Development Board Offices, 1320 S. University Drive Suite 600.
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Urban Design Commission Public Hearing: 10 a.m. Aug. 24, 2017; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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2018 Bond Election Public Meeting District 7: 6:30 p.m. Aug. 24, 2017; Northwest High School, 2301 Texan Drive Justin, TX .

View the full city calendar.