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Pothole? Traffic signal out? Here's how to report it

Posted Oct. 6, 2017 | Last updated Aug. 7, 2019

You can help the city keep its streetlights, storm drains and other structures in good repair.

When you see something that needs to be fixed, report it by calling 817-392-1234 to speak with a customer service representative. When you make a report, be ready to describe the issue and give the location or address.

Hours are Monday through Friday 7 a.m.- 6 p.m.; Saturdays 7 a.m.-4 p.m. While not monitored 24-hours, residents are encouraged to call when Customer Service is open to report issues encountered at any time.

You can request maintenance or repairs for alleys, bridges, curbs and gutters, traffic signs, pavement markings, potholes, railroad crossings, school zone signs and flashing lights, sidewalks, street lights, traffic signals and parking meters. You also can report flooding, blocked storm water inlets, tree limbs or obstacles in the roadway and water pooling in the street.

View a short video to learn more.

Get the app

Fort Worth residents and visitors now have another way to report issues to the city.

With the new My Fort Worth (MyFW) app users can provide a brief description, photos and use a map-based location feature to submit issues like graffiti, potholes or high grass. Once submitted, the request will go directly to the appropriate city work team for a quick response. The user can view the status of the request in the app and receive a notification when the work is complete.

Download MyFW on the App Store or Google Play.

Report issues by either calling or reporting via the app!

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Canceled Trinity Metro Board of Directors Meeting: 8 a.m. Dec. 16, 2019; Fort Worth Central Station, 1001 Jones Street, Fort Worth, Texas 76102.
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Building Standars Commission Pre-Meeting: 9 a.m. Dec. 16, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
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Building Standards Commission Meeting: 9:30 a.m. Dec. 16, 2019; City Council Chamber, 2nd Floor, City Hall, 200 Texas St.
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Southgate Development Infrastructure Improvements Project Meeting: 6 p.m. Dec. 16, 2019; Texas Health Hugley Fitness Center, 11801 S. Freeway.

City Council Work Session: 3 p.m. Dec. 17, 2019; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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Christmas Social at Hillside Community Center: 6 p.m. Dec. 17, 2019; Hillside Community Center, 1201 E. Maddox Ave.

City Council Meeting: 7 p.m. Dec. 17, 2019; City Council Chambers, Second Floor, City Hall, 200 Texas Street.
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Commercial Board of Adjustment Work Session: 9 a.m. Dec. 18, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
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Christmas Luncheon at Eugene McCray Community Center: 10 a.m. Dec. 18, 2019; Eugene McCray Community Center, 4932 Wilbarger St.

Commercial Board of Adjustment Public Hearing: 10 a.m. Dec. 18, 2019; City Council Chamber, 2nd Floor, Citty Hall, 200 Texas St.
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Residential Board of Adjustment Work Session: 12:30 p.m. Dec. 18, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
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Residential Board of Adjustment Public Hearing: 1:30 p.m. Dec. 18, 2019; City Council Chamber, 2nd Floor, City Hall, 200 Texas St.
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Tax Increment Reinvestment Zone Number Seven (North Tarrant Parkway TIF): 3 p.m. Dec. 18, 2019; City COuncil Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
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Community Development Council: 6:15 p.m. Dec. 18, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
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Urban Design Commission Public Hearing: 10 a.m. Dec. 19, 2019; City Council Conference Room 290, 2nd Floor, City Halll, 200 Texas St.
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Urban Design Commission Work Session: 10 a.m. Dec. 19, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.

Fort Worth Housing Solutions Board of Commissioners Regular Meeting: 5 p.m. Dec. 19, 2019; Fort Worth Housing Administrative Office Board Room, 1201 East 13th St.
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Christmas Tamalada at Diamond Hill Community Center: 5 p.m. Dec. 19, 2019; Diamond Hill Community Center, 1701 NE 36th St.

Fort Worh Affordability, Inc.: 5 p.m. Dec. 19, 2019; Fort Worth Housing Solutions Administrative Office Board Room, 1201 East 13th St.
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Movie in the Park: 5:30 p.m. Dec. 19, 2019; Hillside Community Center, 1201 E. Maddox Ave.

View the full city calendar and current meetings.