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Fort Worth recognized for business transformation success

Posted Dec. 24, 2018

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The City of Fort Worth received the 2018 WfMC Global Award for Excellence in Business Transformation.

Winners were selected by a global panel of judges, representing leading industry analysts and experts. Case study winners receive additional recognition by having their case studies published in the annual edition of BPM Excellence in Practice by Future Strategies Inc.

As one of the fastest-growing large cities, Fort Worth sought to undergo a major renovation of business systems and processes to help handle the influx of residents and businesses driving demand for city services. The goal was to eliminate as many labor-intensive and error-prone forms and processes as possible.

The digital transformation initiative included two portals, one for employee forms and one for use by residents. City staff re-engineered the processes to leverage technology in creative ways and to extend product functionality and workflow.

On the day the forms portals went live, more than 400 forms were available, resulting in a 30 percent increase in form usage. The resident forms portal saw increased user participation by 25 percent and a 30 percent cost reduction. Other benefits were increased customer engagement and satisfaction.

“The rigorous judging criteria involve not only technical achievement but also business impact and process innovation. This year’s winners represent the best of business transformation across the globe,” said Keith Swenson, WfMC chair and vice president of Fujitsu America.

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Building Standards Commission Pre-Meeting: 9 a.m. Aug. 26, 2019; City Council Conference Room 290, City Hall, 200 Texas St.
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Building Standards Commission Meeting: 9:30 a.m. Aug. 26, 2019; City Council Chamber, 2nd Floor, City Hall, 200 Texas St.
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Trinity Metro Board of Directors Meeting: 3:30 p.m. Aug. 26, 2019; Fort Worth Central Station, Downtown Fort Worth, 2nd Floor Community Room, 1001 Jones Street.
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Diamond Hill Community Center Project Meeting: 6 p.m. Aug. 26, 2019; Diamond Hill Community Center, 1701 NE 36th St.

Meet and Confer Negotiations Between the City of Fort Worth ("City") and the Fort Worth Police Association ("POA"): 9 a.m. Aug. 27, 2019; Fort Worth Botanic Gardens, Camilia Room, 3220 Botanic Garden Blvd.
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Ad Hoc Municipal Court Advisory Committee: 11 a.m. Aug. 27, 2019; City Managers Conference Room 380, 3rd Floor, City Hall, 200 Texas St.
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Fort Worth Housing Finance Corporation: 2:30 p.m. Aug. 27, 2019; City Council Conference Room 290, City Hall, 200 Texas Street.
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City Council Work Session: 3 p.m. Aug. 27, 2019; City Council Conference Room 290, Second Floor, City Hall, 200 Texas Street.
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City Council Meeting: 7 p.m. Aug. 27, 2019; City Council Chambers, Second Floor, City Hall, 200 Texas Street.
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Workforce Solutions For Tarrant County Joint WDB/WGB Meeting: 9 a.m. Aug. 28, 2019; Lena Pope Amon Carter Center, 3200 Sanguinet Street.
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Metropolitan Area EMS Authority DBA MedStar Mobile Healthcare Board of Directors Meeting: 10 a.m. Aug. 28, 2019; MedStar Mobile Healthcare, 2900 Alta Mere Dr.
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City Plan Commission Work Session: noon Aug. 28, 2019; City Council Conference Room 290, 2nd Floor City Hall, 200 Texas Street.
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City Plan Commission Public Meeting: 1:30 p.m. Aug. 28, 2019; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas Street.
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Park and Recreation Advisory Board Work Session: 3 p.m. Aug. 28, 2019; Deborah Beggs Moncrief Garden Center, Fort Worth Botanic Garden, 3220 Botanic Garden Blvd.
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Park and Recreation Advisory Board Meeting: 4 p.m. Aug. 28, 2019; Deborah Beggs Moncrief Garden Center, Fort Worth Botanic Garden, 3220 Botanic Garden Blvd.
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West Risinger Road Project Meeting: 6 p.m. Aug. 29, 2019; Crowley Middle School Cafeteria, 3800 West Risinger Road.

Watercress Low Pressure Sewer Improvements Project Meeting: 6:30 p.m. Aug. 29, 2019; Lake Worth Multipurpose Center, 7005 Charbonneau Road, Lake Worth.

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