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Fort Worth recognized for business transformation success

Posted Dec. 24, 2018

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The City of Fort Worth received the 2018 WfMC Global Award for Excellence in Business Transformation.

Winners were selected by a global panel of judges, representing leading industry analysts and experts. Case study winners receive additional recognition by having their case studies published in the annual edition of BPM Excellence in Practice by Future Strategies Inc.

As one of the fastest-growing large cities, Fort Worth sought to undergo a major renovation of business systems and processes to help handle the influx of residents and businesses driving demand for city services. The goal was to eliminate as many labor-intensive and error-prone forms and processes as possible.

The digital transformation initiative included two portals, one for employee forms and one for use by residents. City staff re-engineered the processes to leverage technology in creative ways and to extend product functionality and workflow.

On the day the forms portals went live, more than 400 forms were available, resulting in a 30 percent increase in form usage. The resident forms portal saw increased user participation by 25 percent and a 30 percent cost reduction. Other benefits were increased customer engagement and satisfaction.

“The rigorous judging criteria involve not only technical achievement but also business impact and process innovation. This year’s winners represent the best of business transformation across the globe,” said Keith Swenson, WfMC chair and vice president of Fujitsu America.

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Commercial Board of Adjustment Work Session: 9 a.m. June 19, 2019; City Council Conference Room 290, City Hall, 200.
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Commercial Board of Adjustment Public Hearing: 10 a.m. June 19, 2019; Council Chamber 2nd Floor, City Hall, 200 Texas St.
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Residential Board of Adjustment Work Session: 1 p.m. June 19, 2019; City Council Conference Room 290, City Hall, 200 Texas St.
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Residential Board of Adjustment Public Hearing: 2 p.m. June 19, 2019; City Council chamber 2nd Floor, City Hall, 200 Texas St.
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Breakfast at the BAC - The Two H's of Labor and Employment: 7:30 a.m. June 20, 2019; Fort Worth Business Assistance Center, 1150 South Freeway.
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Urban Design Commission Public Hearing: 10 a.m. June 20, 2019; City Hall Work Room, 2nd Floor City Hall, 200 Texas St.
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Urban Design Commission Work Session Immediately Following Meeting: 10 a.m. June 20, 2019; City Council Work Room, 2nd Floor City Hall, 200 Texas St.
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Comminuty Action Partners Council Meeting: 3 p.m. June 20, 2019; Fort Worth City Credit Union, 1st Floor, Board Room, 2309 Montgomery Street.
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Fort Worth Housing Solutions Board of Commissioners: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Fort Worth Affordability, Inc. Annual Meeting: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Gateway Public Facility Corporation Annual Meeting: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Chisholm V Corporation Annual Meeting: 5 p.m. June 20, 2019; FWSH Administrative Office Board Room, 1201 East 13th St.
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Sycamore Housing, Inc. Annual Meeting: 5 p.m. June 20, 2019; FWSH Administrative Office Board Room, 1201 East 13th St.
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Stallion Point Public Facility Corporation Annual Meeting: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Fair Park Public Facility Corporation Annual Meeting: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Fair Oaks Public Facility Corporation Annual Meeting: 5 p.m. June 20, 2019; FWHS Administrative Office Board Room, 1201 East 13th St.
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Minority and Women Business Enterprise Advisory Committee Meeting: 11:30 a.m. June 21, 2019; James E. Guinn Building, 1st Floor, PharmaFab Conference Room #116, 1150 South Freeway.
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Stop Six Juneteenth : 5 p.m. June 21, 2019; MLK Jr. Community Center, 5565 Truman Drive.

16th Annual Fort Worth Housing Summit: 8:30 a.m. June 22, 2019; Tarrant County College - South Campus, 5301 Campus Drive.

Karate Tournament at North Tri-Ethnic Community Center: 9 a.m. June 22, 2019; North Tri-Ethnic Community Center, 2950 Roosevelt Ave.

Fort Worth Crud Cruiser Event: 9 a.m. June 22, 2019; Riverside Community Center, 3700 E Belknap St Fort Worth Texas, 76111.

Fort Worth Crud Cruiser Event: noon June 22, 2019; Hazel Harvey Peace Center for Neighborhoods, 818 Missouri Ave Fort Worth Texas, 76104.

Summer Music Series at Forest Park Pool: 6 p.m. June 22, 2019; Forest Park Pool, 2850 Park Place.
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Building Standards Commission Pre-Meeting: 9 a.m. June 24, 2019; City Council Conference Room 290, City Hall, 200 Texas St.
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Evans-Rosedale Urban Village Community Workshop: 6:30 p.m. June 24, 2019; Tarrant County Public Health Facility - Room 1111, 1101 S. Main St.

West 7th Street Connectivity Project Meeting: 6:30 p.m. June 24, 2019; University of North Texas Health Science Center, Carl E. Everett Education & Administration Building, Room 506, 3500 Camp Bowie Blvd.

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