The city is launching an advanced metering system called MyH2O. Advanced metering infrastructure, or AMI, improves customer services and water utility operations through new technologies.
It will take nearly three years to switch out more than 250,000 meters citywide. The phased implementation is starting in far north Fort Worth, then expands to other areas. Meter box preparation begins in mid-May and meter installation in July.
Customers are being notified by mail so they know when to expect workers in the neighborhood. Residents can check progress on the MyH20 page. Remote meter reading will not begin immediately, but will be phased in during the installation process.
How MyH2O works
Existing meter box lids are being equipped with a transmission unit that sends encrypted usage data from a new water meter via a secure wireless network to the water utility to create a bill.
Customers will eventually have access to an online portal to do such things as monitor water usage and set alerts if there’s continuous water flow. The portal will be introduced in the next several months.
MyH2O also gives the water utility tools to improve services, including data that can help detect potential infrastructure issues.
AquaMetric is the city’s contractor that will install the new meters. Crews can remove old meters and install new ones in 20-30 minutes. Water service will be interrupted during that time. Workers do not need to access homes for any reason. Learn more about the installation process.
Businesses with large meters are being contacted to schedule meter work.
The city began installing the new meters in mid-2016 at new construction locations and when an older meter needed replacing. Those meters are still being read manually for now.
City Council approved the $76 million project in 2015. The Texas Water Development Board is funding the project with a low-interest loan.
To learn more, contact Sandra Baker at 817-392-2682.
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