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Download MyFW app, a new way to report issues

Posted Aug. 7, 2019

hand holding the app
Service requests for several city departments are available on the app.

Fort Worth residents and visitors now have a quick and easy way to report issues to the city.

The new My Fort Worth (MyFW) app is now available. After downloading the app, users can provide a brief description, photos and use a map-based location feature to submit issues like graffiti, potholes or high grass. Once submitted, the request will go directly to the appropriate city work team for a quick response. The user can view the status of the request in the app and receive a notification when the work is complete.

Service requests for Code Compliance, Human Resources, Park & Recreation and Transportation & Public Works are all currently available on the app.

MyFW also saves time and money by automating many employee tasks. It saves gas and eliminates travel by enabling city staff to instantly upload reports and photo documentation from the worksite. Employees can initiate work orders from their office or in the field. The app interfaces with many existing workflow systems, making responses to residents more efficient and accurate.

Download MyFW on the App Store or Google Play.

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