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Fort Worth notifying some water customers of data security incident

Posted Dec. 5, 2019

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Approximately 3,000 Fort Worth water customers are being notified that their credit card information may have been compromised when they made a recent online water bill payment.

The incident involves payments entered between Aug. 27, 2019, and Oct., 23, 2019. The data that may be affected includes cardholder’s name, credit card billing address, credit card number, card type, credit card security code (CVV) and card expiration date.

Impacted credit cardholders are being offered one-year of free credit monitoring by CentralSquare, Fort Worth’s vendor for the Click2Gov software that powers the H2Online payment system.

Customers set up for recurring payments by credit card are not impacted, unless they logged in and entered a different credit card number between those dates. Customers set up for recurring payments by credit card or bank draft, or who paid by phone or in person are not impacted.

CentralSquare determined that an unauthorized party inserted code into the software to capture personal payment card information from customers who logged into the system and made a credit card payment.

Fort Worth immediately worked with Central Square to have the malicious code removed and initiated an expanded security review. Subsequently, the city replaced the server supporting the Click2Gov system and is monitoring the software for any code changes.

Additionally, the water utility is working to complete the previously planned migration of the online-payment system from Click2Gov to Paymentus. Paymentus has a standalone system which does not require the city’s server to act as a host, and it incorporates enhanced security features. The anticipated date for switching to the new payment platform is March 1, 2020.

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