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Service line warranty companies may contact you

Posted Dec. 19, 2019

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Fort Worth is aware of companies — HomeServe USA, American Water Resources of Texas and Utility Service Partners — that offer service line warranty programs. Some are contacting Fort Worth water utility customers to offer their warranty program for a fee.

The warranty program is much like insurance. For a monthly fee, the company will cover certain qualified repairs for the service lines. Service lines are only a portion of the private plumbing line. The private side portion of the service line runs from the water meter to the home.

This portion of the service line is neither owned nor maintained by the city. Homeowners are responsible for any damage or failure in the private-side service line. For water lines, customer responsibility begins at the customer side of the meter. For sewer lines, the customer’s responsibility begins at the property line.

Fort Worth is not endorsing any of these companies because the service line is private plumbing. Like with any insurance or warranty program, individuals should do their own due diligence to learn what is and is not covered and what exceptions apply so they can make the best decision for their situation.

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