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COVID-19 hotline provides news and information to residents, businesses

Posted March 30, 2020 | Last updated April 21, 2020

The hotline's hours have changed to 8 a.m.-5 p.m., Monday-Friday.


A hotline established for the COVID-19 outbreak has proven to be a popular way for Fort Worth residents and business owners to learn news and information about the virus and its effects on everyday life.

During the week of March 22-29, 1,995 calls and 744 emails were handled by call-takers in the Consumer Health Division of the city’s Code Compliance Department. Staff members in other city departments also provided answers to questions in their area of expertise.

The hotline, which operates 8 a.m.-5 p.m., Monday-Friday, can provide basic information about the virus and its symptoms, information for businesses affected by the ongoing shutdown, information on how to report a violation of the stay-at-home order and other topics. Responses are available in English and Spanish.

Contact the hotline at 817-392-8478 or by email.

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Disciplinary Appeal of Indefinite Suspension of Erica Williams: 9 a.m. Aug. 17, 2020; WebEX.
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Canceled Trinity Metro Board of Directors Committee Meeting: 3 p.m. Aug. 17, 2020; Trinity Metro.
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District 9 Town Hall - 2021 Budget: 6:30 p.m. Aug. 17, 2020; WebEx and Online.
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City Council Work Session: 8:30 a.m. Aug. 18, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
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City Council Meeting: 10 a.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.
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Notice of Public Hearing to consider amendments to the Trust Agreement for the Fort Worth Permanent Fund: 10 a.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.
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AllianceAirport Authority: 1 p.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.
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Central City Local Government Corporation: 1 p.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.
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Fort Worth Local Development Corporation: 1 p.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.
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Fort Worth Crime Control and Prevention District Board of Directors Quarterly Meeting: 2 p.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.
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Crime Control Prevention District Public Hearing: 2 p.m. Aug. 18, 2020; City Hall, 200 Texas St.

Commercial and Residential Boards of Adjustment Public Hearing: 9 a.m. Aug. 19, 2020; WebEx.
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Appeal of Promotional Bypass of Kenyon Willingham: 9 a.m. Aug. 19, 2020; Bob Bolen Public Safety Complex Classroom 1134, 505 W. Felix St.
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Financial Empowerment Workshop: 1 p.m. Aug. 19, 2020; online webinar.
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Get Your Business on Google Search & Maps: 2 p.m. Aug. 19, 2020; Online.
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Grow With Google: Get Your Local Business on Google Search and Maps: 2 p.m. Aug. 19, 2020; Online.
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District 5 Town Hall - 2021 Budget: 6:30 p.m. Aug. 19, 2020; City Hall, 200 Texas St.
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District 8 Town Hall - 2021 Budget: 6:30 p.m. Aug. 19, 2020; City Hall, 200 Texas St.
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Budget Workshop: Aug. 20, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
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Appeal of Promotional Bypass of Kenyon Willingham: 9 a.m. Aug. 20, 2020; Bob Bolen Public Safety Complex Classroom 1134, 505 W Felix St.
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Crime-Free Multi-Housing Workshop: 9 a.m. Aug. 20, 2020; East Division Head-Quarters, 1100 Nashville.

Fort Worth Housing Solutions Board of Commissioners Meeting: 5 p.m. Aug. 20, 2020; FWHS Administrative Office, 1201 East 13th St.
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Fort Worth Affordability, Inc.: 5 p.m. Aug. 20, 2020; FWHS Administravtive Office, 1201 East 13th St.
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Cavile Public Facility Corporation: 5 p.m. Aug. 20, 2020; FWHS Administrative Office, 1201 East 13th St.
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Gateway Public Facility Corporation: 5 p.m. Aug. 20, 2020; FWHS Administravtive Office, 1201 East 13th St.
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Chisholm V Corporation: 5 p.m. Aug. 20, 2020; FWHS Administrative Office, 1201 East 13th St.
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Sycamore Housing, Inc.: 5 p.m. Aug. 20, 2020; FWHS Administrative Office, 1201 East 13th St.
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Stallion Pointe Facility Corporation: 5 p.m. Aug. 20, 2020; FWHS Administrative Office, 1201 East 13th St.
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Fair Park Public Facility Corporation: 5 p.m. Aug. 20, 2020; FWHS Administrative Office, 1201 East 13th St.
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Fair Oaks Public Facility Corporation: 5 p.m. Aug. 20, 2020; FWHS Admministrative Office, 1201 East 13th St.
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Fort Worth Public Library Advisory Board Meeting: 6:30 p.m. Aug. 20, 2020; WebEx.
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Budget Workshop: Aug. 21, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
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