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COVID-19 hotline provides news and information to residents, businesses

Posted March 30, 2020 | Last updated April 21, 2020

The hotline's hours have changed to 8 a.m.-5 p.m., Monday-Friday.


A hotline established for the COVID-19 outbreak has proven to be a popular way for Fort Worth residents and business owners to learn news and information about the virus and its effects on everyday life.

During the week of March 22-29, 1,995 calls and 744 emails were handled by call-takers in the Consumer Health Division of the city’s Code Compliance Department. Staff members in other city departments also provided answers to questions in their area of expertise.

The hotline, which operates 8 a.m.-5 p.m., Monday-Friday, can provide basic information about the virus and its symptoms, information for businesses affected by the ongoing shutdown, information on how to report a violation of the stay-at-home order and other topics. Responses are available in English and Spanish.

Contact the hotline at 817-392-8478 or by email.

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