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Texas Workforce Commission cautions claimants regarding fraudulent calls

Posted April 13, 2020

The Texas Workforce Commission (TWC) advises those applying for unemployment insurance benefits that individuals misrepresenting TWC may capitalize on the uncertainty surrounding COVID-19 and attempt to secure sensitive, personal information through deceit.

TWC is reminding all unemployment insurance claimants and unemployed workers to practice caution when providing people with personally identifiable information. Unfortunately, in situations such as the COVID-19 pandemic, there can be unemployment insurance scams and fraudulent phone calls.

These are some indications that you may be a victim of an attempted scam by someone pretending to be a TWC specialist:

  • The individual asks for a credit card number.
  • The individual says there is a fee for processing the claim.
  • The individual asks for more than the last four digits of a bank account and routing number.

A legitimate TWC specialist will need to confirm the applicant’s identity and will ask for a Social Security number and date of birth. However, a TWC specialist will never ask for a credit card number or state that there is any kind of fee associated with a claim. There is no fee for filing for unemployment insurance and a TWC specialist cannot change banking information, so the full number is unnecessary.

Claimants may receive calls from TWC on other issues concerning a claim, but always be vigilant when providing personal information. When in doubt, hang up. Do not give out your:

  • Phone numbers.
  • Address.
  • Social Security number.
  • Personal identification number, or PIN.

Impersonating a public servant and identity theft are crimes punishable by law.

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