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City's Development Services Department continues to expand online services amid COVID-19

Posted June 1, 2020

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More services are being moved onto digital platforms to improve customer access.

In addition to virtual meetings, fillable documents, electronic signature capability and virtual appointment systems that have already been implemented, the city’s Development Services Department has added more than 270 fees to the Accela Citizen Access online permitting system, which allows customers to pay electronically.

Fees include park fees, water development fees and more. About 37 permit applications were added to the Accela Citizen Access permitting system so residents can apply electronically. Before March of this year, people seeking permits would have had to make a trip downtown to visit City Hall.

The new online applications include residential building, residential accessory, temporary street encroachments, credit agreement business registration and many more.

The Development Services Department continues to work with both internal and external stakeholders to move as many services as possible onto digital platforms to provide consistent availability to the public along with exceptional customer service. Staff members have received training on all of the newly-offered online services. The department is exploring more innovative ways to improve service delivery.

To learn more, call 817-392-2222 or email Development Services Customer Service.

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Historic and Cultural Landmarks Commission Public Hearing: 2 p.m. July 13, 2020; WebEx.
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Public Hearing Regarding the 2020-2021 Annual Action Plan: 5:30 p.m. July 15, 2020; WebEx.
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Neighborhood Services Public Hearing: 5:30 p.m. July 15, 2020; WebEx video conference.
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Urban Design Commission Public Hearing: 10 a.m. July 16, 2020; WebEx.
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