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Register for the new water bill payment site

Posted June 15, 2020

Fort Worth’s new water bill payment site is now available. Customers will need their full account number, including the dash, to register.

Bank draft customers, paperless bill customers and customers with recurring payments need to register and re-establish these features.

When entering your account number, do not use the leading zeros in the number. For example, 000012345-000054321 should be entered as 12345-54321.

The new site is easy to use and offers several features customers have requested.

  • The ability to view your bill in PDF format, including the current and the 23 previous bills.
  • Customers choosing to go paperless can receive alerts via email or text – or both – when new bills are available.
  • Payments made individually each month can be scheduled for up to seven days past the due date. Late payments are subject to a late fee.
  • Automatic payments can be scheduled to occur on the due date or the same selected date each month.
  • An end date can be set for automatic payments.
  • Payment types used are automatically saved into wallets, but can be deleted.
  • Individuals or businesses with multiple accounts can set them up for viewing under one login.
  • Individuals or businesses with multiple accounts under a single login, can make a single payment to pay multiple accounts.

Additional features to enhance the customer experience will become available over the next year.

Customers who do not need to register for the new site are those who:

  • Pay by mail.
  • Pay by phone.
  • Pay in-person.
  • Set up recurring payments though their bank.

To learn more, email a Water Department representative or call 817-392-4477 between 7 a.m. and 7 p.m. Monday through Friday.

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QuickBooks Online Version Series: Part 1 of 6: 9 a.m. July 13, 2020; Online.
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Historic and Cultural Landmarks Commission Public Hearing: 2 p.m. July 13, 2020; WebEx.
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City of Fort Worth Art Commission Special Called Meeting: 5 p.m. July 13, 2020; WebEx.
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After the Pandemic: How to Buy and Sell a Business: 6 p.m. July 13, 2020; Online.
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Certification Training for Minority and Women-Owned Business Enterprises: 6 p.m. July 14, 2020; Fort Worth Business Assistance Center, 1150 South Freeway.
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Canceled City Council Meeting: 7 p.m. July 14, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.

Commercial and Residential Boards of Adjustment Public Hearing: 10 a.m. July 15, 2020; WebEx.
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Emergency Physicians Advisory Board: 1 p.m. July 15, 2020; Virtual.
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Public Hearing Regarding the 2020-2021 Annual Action Plan: 5:30 p.m. July 15, 2020; WebEx.
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Neighborhood Services Public Hearing: 5:30 p.m. July 15, 2020; WebEx video conference.
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Crime-Free Multi-Housing Workshop (Refresher): 9 a.m. July 16, 2020; East Division Head-Quarters, 1100 Nashville.

Urban Design Commission Public Hearing: 10 a.m. July 16, 2020; WebEx.
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