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Development Services rolls out more service enhancements

Posted July 29, 2020

The Development Services Department is implementing more services and information for customers, internally and externally, during the COVID-19 pandemic.

A few efficiency-creating programs that were implemented in June:

  • A new customer service satisfaction survey for the Contract Management team. This will ensure the team is monitoring how services are assisting customers and will help identify areas for improvement.
  • Increased the limit on PDF sizes that can be submitted online from 1GB to 3GB to help customers upload larger files remotely.
  • All Park and Recreation Department fees are now able to “pay later” on Accela Citizen Access. This provides the customer a way to pay some fees later and not have to pay them all upfront if they are not required in the application submittal stage of the permit.
  • Removed the transportation impact fee review on residential additions, creating more efficiency.
  • Removed the parkway review for residential new permits, creating more efficiency.

The partnership that Development Services works to maintain with customers and the success of customers’ transactions are at the forefront of all the department aims to accomplish. Staff will continue to listen, build trust and provide transparency in order to grow with Fort Worth.

For all general questions, call 817-392-2222 or email Development Services.

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