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Fort Worth urges customers with delinquent water accounts to make payment arrangements

Posted Aug. 28, 2020

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Time is running out for customers with delinquent water accounts to make payment arrangements before water shutoffs resume Sept. 8.

Fort Worth water utility customer service representatives stand ready to assist customers with setting up payment plans. Customers should call 817-392-4477 between 7 a.m. and 7 p.m. Monday through Friday. City offices are closed on Monday, Sept. 7, for the Labor Day holiday.

Fort Worth recognizes customers may need assistance with their water bill payments, and assistance is available through the CARES Act for eligible households. Community Action Partners is accepting online applications for the Emergency Household Assistance Program. To learn more about the program, call 817-392-5720.

Fort Worth temporarily stopped disconnecting all active residential, commercial and industrial accounts for nonpayment on March 13.

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