Open Enrollment: Frequently Asked Questions
Q: When is open enrollment?
A: Open enrollment begins Sunday, Oct. 1 and ends Friday, Oct. 20.
Q: What does an “active” enrollment mean?
A: This year the city will experience an “active” enrollment, meaning all employees who are eligible for benefits must actively enroll in one of the city’s healthcare plans or waive their coverage by Oct. 20.
Q: How do I sign up for my new benefits for the 2018 plan year, including selecting the health insurance plan that works best for me and my family?
A: Current employees that are eligible for benefits can only enroll in healthcare benefits by going online and logging into their Self-Service PeopleSoft site using a laptop or desktop computer beginning Oct. 1, 2017.
Q: What date will my new benefits start?
A: Once employees sign up for coverage during open enrollment, those benefits will begin Jan. 1, 2018. Employees who do not make a benefits selection by the last day of open enrollment on Oct. 20 will not have healthcare coverage for 2018.
Q: Can an employee waive coverage and choose not to be covered by the city’s health plan in 2018?
A: Yes, employees can choose to waive coverage completely. If an employee chooses to waive healthcare coverage, it means that from the Jan. 1, 2018-Dec. 31, 2018 plan year, that employee will not be provided with insurance coverage by the city. However, an employee can always choose to come back on the plan during open enrollment the following year.
Q: Where can I learn more information about the options being offered?
A: Keep an eye on The Roundup and the open enrollment page, which will provide employees with 24/7 online access to the most up-to-date information on the proposed health plan options and the new benefits plans for 2018.
Communication and open enrollment meetings
Q: When will more information about open enrollment be communicated to employees?
A: The HR Benefits team plans to have more detailed information about the plan design choices, clinic locations, premiums and other costs available to employees during the month of August, and through the end of open enrollment. Information will be made available to employees through The Roundup, and through the main open enrollment page.
Employees can also contact the HR Benefits team at 817-392-7782 for more information about open enrollment, including meeting dates, information on plan vendors and more.
Q: Will there be open enrollment meetings for employees to receive more information in person from HR Benefits staff about the health insurance offering, once the plan option is finalized?
A: Yes. Meetings are being scheduled for departments or groups of departments, and will be published in The Roundup and on the open enrollment website. Additionally, when open enrollment begins in October, the HR Benefits team will visit city departments to conduct open enrollment meetings. The HR Benefits team is working with Human Resource Coordinators in each department to find the best date, time and location for these meetings.
Q: Will there be open enrollment meetings for retirees to receive more information in person from HR Benefits staff about the health insurance offering once a plan option is finalized?
A: Yes. Retirees can request a meeting by emailing the HR Benefits staff, and a representative from the Benefits team will present the proposed health plan options and information to their group. Additionally, when open enrollment begins in October, the HR Benefits team will be conducting open enrollment meetings specifically for retirees at Fort Worth community centers and other convenient locations around the city. The Benefits team is working on setting up the best date, time and location for those meetings in October.
Q: Can retirees choose to leave the plan and then come back if needed?
A: Effective Jan. 1, 2018, retirees who are eligible for healthcare coverage through active employment with another organization will have to enroll in that employer’s medical coverage. Once a retiree leaves that job and they are no longer covered on that employer’s plan, they will be eligible to re-enroll with the City of Fort Worth’s healthcare plan, as this would be considered a qualifying event. If a retiree’s spouse is not eligible to be covered due to his/her own medical coverage due to the end of their active employment, this would also be a qualifying event that would allow the retiree to add their spouse to their city healthcare plan. In the event that a retiree passes away while on another employer’s healthcare plan, the surviving spouse would be eligible to enroll in the city’s plan provided they are receiving a survivor’s pension from the City of Fort Worth Pension Fund.
In all cases, there is only a 30 day window of opportunity to enroll. If a retiree misses that 30 day window, they will be unable to enroll in a City of Fort Worth healthcare plan at all.
Q: Where can retirees who are over age 65 and who are on the Medicare Advantage program find information about their program?
A: Retirees who are over age 65 and who are on the Medicare Advantage program should visit the Medicare Retiree Benefits page.
200 Texas St.
Fort Worth, TX 76102
817-392-7782Hours of Operation:
8 a.m.-5 p.m., Monday-Friday
- Open Enrollment 2019 Meeting Employee Presentation (Video)
- Open Enrollment 2019 Meeting PowerPoint presentation
- Zero-Pay Prescriptions (Employee Health Center)