Holiday closure schedules
Most City offices, including City Hall, will be closed Wednesday, Dec. 25, for the Christmas holiday. Emergency services will be available as usual.See details
In today’s fast-paced consumer centric municipality, the Customer Care Division provides Award Winning World Class Service to the residents and patrons of the City of Fort Worth. Customer Care is on the cutting edge of the digital transformation of service offerings; thereby delivering a seamless and personalized experience. Customer Care is made up of two specialized units: the 311 Fort Worth Contact Center and My Fort Worth (MyFW) Services. The division differentiates itself by integrating multiple channels of communication with interaction to provide a superior level of care.
Customer Care provides assistance for non-emergency services such as Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic and general inquiries for the City Manager’s Office.
Whether you choose to take advantage of one of the easy My Fort Worth (MyFW) online or mobile request options or choose to contact the 311 Fort Worth Contact Center by phone, email or chat, Customer Care is here for you!
Scroll through the items or search for a topic, select the item, and follow the directions. It is that easy!
Request services by cell phone using MyFW texting or the MyFW App, the official app for residents and visitors to quickly and easily request services from the City of Fort Worth, 24 hours a day 7 days a week.
MyFW Texting:
My Fort Worth (MyFW)
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Terms of Service
The 311 Fort Worth Contact Center handles requests for information and services for Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic, and general inquiries for the City Manager's Office through online chat.
311 Fort Worth Contact Center Specialists are ready to assist you Monday through Friday from 7am until 6pm and Saturday from 7am until 4pm.
Find additional chats on the following pages:
If you are unable to locate the right reporting tool, see some additional ways to connect.
Code Compliance-Environmental Quality division provides this service to allow concerned citizens to file email reports of air and water pollution.
For issues such as strays, animal cruelty, noise and waste complaints or dead animals.
Connect to the Fort Worth Police Department online.
If this is an emergency, call 9-1-1.Use the online crime reporting tool for non-emergency crimes that occur in Fort Worth's city limits.
Connect and read about the top code violations.
This form is to give the public to make a complaint to investigate the Code Compliance violation submitted.
You can report water main breaks 24 hours a day, seven days a week, including holidays, by calling our 24-hour customer service number. Report illegal connections, water waste and meter issues.
Ambulance/Fire/Police: 9-1-1
100 Fort Worth Trail Fort Worth, TX 76102
City of Fort Worth social media channels can be found by clicking the link below. Stay connected and learn more about enrolling for emergency notifications with the Office of Emergency Management.
Click here