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Voucher Frequently Asked Questions


What are the qualifications for the program?

  • Be a Fort Worth water customer;
  • Own or rent a home that was built prior to 1994; and
  • Home must have existing high flow toilets over 3 gallons per flush (gpf). Retrofitted toilets that use 1.6 gallons per flush do not qualify for replacement.

Can I apply if I rent?

Yes, you can apply if you rent a home. Renters are required to have their landlord complete the Landlord Consent Form, which must be submitted with the application.

Apartment renters are not eligible for this program. However, your apartment complex may be eligible to apply through our Commercial Distribution Program.

What kind of toilets are available through the program?

Program toilets are the Caroma Sydney Smart and the Kohler Wellworth models. These are both dual-flush, high-efficiency toilets that use no more than 1.28 gallons per flush (gpf) with a proven track record for efficiency and performance. Both models are ADA compliant for height, and also feature an elongated bowl.

For more information on specifications, view the Sydney Smart Brochure and Kohler specifications.

How can I determine if my toilet is high-flow?

To see how much water your toilet uses, look for a date or number imprinted in the porcelain. It’ll be under the tank lid, inside tank wall or near the toilet seat hinge. The date is the year it was produced and the number, if followed by L, represents liters of water used with each flush. Based on the year, the toilet uses the following gallons of water per flush (gpf):

• Before 1985: 5 to 7 gpf (gallons); 18.93 - 26.5 liters

• 1985-1994: 3.5 gpf; 13.25 liters

• After 1994: 1.6 gpf

What are the color choices?

Toilets are only available in white.

Are these quality toilets?

Yes, toilets provided through this program are WaterSense approved. This means they have gone through rigorous lab testing for efficiency and performance and must meet a minimum standard to be certified.

Who pays for the installation?

The homeowner is responsible for installation within 30 days of receipt. The City of Fort Worth recommends using a qualified plumber.

If you choose to install the toilet yourself, view this how-to-guide for the ADA model.

Does this toilet clog easily?

No, this toilet has a 4” trapway, which increases its ability to eliminate waste on the first flush.

Can I be reimbursed if I have already purchased a high efficiency toilet?

No. SmartFlush is a distribution program and does not provide rebates. Therefore there are no reimbursements for previously purchased toilets.

Can I email an application?

Applications can be SCANNED and then emailed to This will ensure a signature of agreement. You can also fax it to 817-392-8735 or mail it to: Water Conservation/SmartFlush, 200 Texas St. 201D, Fort Worth, TX 76102.


What is the process?

If you qualify for this program, you will receive a voucher in the mail to pick up your free toilet from the supplier. You have 30 days to install the toilet. The City of Fort Worth recommends using a qualified plumber.

How long will it take after I submit my application to find out if I am approved?

The typical turnaround is 6-8 weeks after application submission.

After the allotted number of toilets for this year are gone, will you maintain a waiting list for the following year?

No. After all budgeted funds are expended, applicants will be contacted and advised to reapply the following October. A waiting list will not be maintained, nor applications accepted until the new program year resumes.

Why is there an inspection?

The SmartFlush Program’s goal is to realize water savings by replacing high-flow toilets with new water efficient models. The inspection is to verify that the new water saving toilets have been installed toward this goal.

What is the warranty?

The Caroma toilet carries a 10-year manufacturer’s warranty. The City of Fort Worth assumes no responsibility for defects or performance problems. Direct any warranty issues to 1.800.460.7019 x114.


Report Water Waste

Fort Worth has year-round watering restrictions which include a no more than twice a week irrigation schedule. Please report water waste online or use the MyFtWorth app for smartphones.



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