New Account Deposit
A refundable security deposit is required for all new accounts. This fee can be waived for residential accounts, based on specific criteria. Learn more.
- Residential Refundable Security Deposit = $50.00 - $150.00
- Commercial Refundable Security Deposit = Calculated based on the previous six months billings of same or like business
|Account Services||Current||Effective April 1,2020|
|Standard Activation/ Transfer||$20||$20|
|Same Day Activation/ Transfer||$10+||$25+|
|Same Day After Hours Activation/ Transfer
After hours same day activation costs apply to all activation requests submitted after 5 p.m. Monday through Friday for service the same day. These requests must be submitted prior to 6 p.m. on that business day. Meter activations are not performed on Saturdays, Sundays and holidays.
|Other Field Services|
|First meter test/investigation per 12-months||N/A||N/A|
|Additional meter test/investigation per 12-months
(fee waived if meter is found to be functioning improperly)
|Investigation by Appointment||N/A||$100|
|Meter Replacement by Request||N/A||Actual Cost|
|Replacement Installation by Request (>2")||N/A||$60|
|Replacement Installation by Request (>2")||N/A||Actual Cost|
|Tampering, damage, inactive/unauthorized||$50 + estimated||$150 + estimated use|
|Consumption||use||+ cost of damage|
|Late Payment||5% past due||10% past due|
|Same Day Reactivation||$10+||$25+|
|Same Day After Hours Reactivation||$10+||$50+|
Stormwater Utility Fees
This stormwater monthly user fee pays for maintenance, improvements to the stormwater drainage system and other stormwater program activities.
For current rate information, visit Stormwater utility fees.
Garbage & Environmental Fees
Garbage and Recycling
Monthly residential water bills reflect a fee for residential garbage and recycling collection. The monthly rate includes once-a-week garbage and recyclables pick up in wheeled carts, once-a-week collection of yard trimmings in paper yard bags or tied bundles, once-a-week collection of up to 10 cubic yards of brush and once-a-month collection of up to 10 cubic yards of bulky items per household. All customers receive a 64-gallon recycling cart. The monthly garbage cart fee is based on selected cart size.
In 1993 the Texas Health and Safety Code enacted a law that allowed the City of Fort Worth to impose a local environmental protection fee for people within its jurisdiction. Revenues generated by the fee may cover costs for: 1) disposal services, 2) environmental programs, or 3) environmental services. These dedicated funds help the city pay for Federal and State environmental mandates such as cleaning up abandoned property, asbestos abatement, underground storage tank compliance, storm water management, spill response clean-up, and operation of a household hazardous waste collection facility.
For current rate information, visit environmental management fees page.
For more information concerning garbage and environmental fees - email, firstname.lastname@example.org.
- Apply for city's environmental awards program
- New water bill payment site coming June 15
- Water utility conducting customer satisfaction survey
- Drinking water quality reports available
- Fort Worth not assessing utility late fees
- Water customer service lobby is closed
- Series of free monthly programs offer savings in water — and money
Report Emergencies (24-hours)
(water main breaks, sewer backups)
817-392-4477 Select Option 1
Call Center - Non-emergency
7 a.m. to 7 p.m.
Monday through Friday
(Closed City Holidays) 817-392-4477
P. O. Box 870
Fort Worth, TX 76102
- Report Illegal Connections
- Report Other Water Related Issues
- Report Water Waste
- Request a Speaker
- Report a problem with the H2Online Water payment website
Chris Harder, P.E.