As a residential Fort Worth Water Department customer, you may request to keep personal information confidential. House Bill 859, passed in 1993, and Senate Bill 2, passed in 2001, require government-operated utilities to withhold the following information if the residential customer requests this information be kept confidential. Commercial customers do not qualify under this provision.
- Telephone number
- Driver’s license number
- Volume or units of utility usage
- Amounts billed or collected for utility usage
To submit a request for confidentiality, print, complete, sign and mail the Request for Confidentiality Form to the address below. You may also hand carry the form to the Downtown Customer Service Office, located on the first floor of the City Hall Annex, 908 Monroe Street or any of our satellite offices.
|Fort Worth Water Department||Customer Service Division||P. O. Box 870||Fort Worth, TX 76102|
Once the Confidentiality Form is received and processed, the Water Department will not release personal information except to the following:
- government officials;
- government contractors or subcontractors who need the information to perform their jobs,
- utility representatives;
- consumer reporting agencies; and
- individuals for whom the customer waives responsibility, such as an attorney. People in these categories will be required to show identification before information is released.
For new accounts, please return this form within 10 days of initiating service. For existing accounts, this request is effective upon receipt and processing of the confidentiality form.
- Apply for city's environmental awards program
- New water bill payment site coming June 15
- Water utility conducting customer satisfaction survey
- Drinking water quality reports available
- Fort Worth not assessing utility late fees
- Water customer service lobby is closed
- Series of free monthly programs offer savings in water — and money
Report Emergencies (24-hours)
(water main breaks, sewer backups)
817-392-4477 Select Option 1
Call Center - Non-emergency
7 a.m. to 7 p.m.
Monday through Friday
(Closed City Holidays) 817-392-4477
P. O. Box 870
Fort Worth, TX 76102
- Report Illegal Connections
- Report Other Water Related Issues
- Report Water Waste
- Request a Speaker
- Report a problem with the H2Online Water payment website
Chris Harder, P.E.