Fort Worth uses surface water from six sources: Lake Worth, Eagle Mountain Lake, Lake Bridgeport, Lake Benbrook, Cedar Creek and Richland-Chambers Reservoirs. The water is collected and pumped from the lakes to our raw water pump station. It is then carefully treated to remove harmful organisms and substances. The steps in the treatment process, as required by federal and state regulations, are outlined below.
Chemicals are added to kill germs, improve taste and odor and to help settle solids in the water. These chemicals are mixed together.
Coagulation and Flocculation
The chemicals cause particles or solids in the water to cling together or coagulate. As the particles begin to stick and form larger particles, they are referred to as floc, and the process flocculation.
In this stage, floc particles flow into the sedimentation basin, settle to the bottom and are removed from the water.
After sedimentation, water flows through filters made of sand, gravel and coal. These filters remove any remaining particles left in the water.
A small amount of chlorine is added to kill any remaining germs and to keep the water safe as it travels to the public. Fluoride is also added in this step.
Water is placed in a tank to allow time for the chlorine to mix and disinfection to take place. Water is then pumped into the distribution system through more than 2,400 miles of pipeline.
- Fort Worth sends water, staff to help Austin
- New hours for Water Department's call center
- Fort Worth wins 2018 WaterSense Partner of the Year Award
- No increase in water, wastewater rates for 2019
- Learn the basics of water conservation
Report Emergencies (24-hours)
(water main breaks, sewer backups)
817-392-4477 Select Option 1
Call Center - Non-emergency
7 a.m. to 7 p.m.
Monday through Friday
(Closed City Holidays) 817-392-4477 Select Option 1
P. O. Box 870
Fort Worth, TX 76101
- Report Illegal Connections
- Report Other Water Related Issues
- Report Water Waste
- Request a Speaker
- Report a problem with the H2Online Water payment website
Chris Harder, P.E.