As a Fort Worth Water Department customer, you may request to keep personal information confidential. House Bill 859, passed in 1993, andSenate Bill 2, passed in 2001,requiregovernment-operated utilitiesto withhold the following information if the customer requests this information be kept confidential.
To submit a request for confidentiality, print, complete, sign and mail the Request for Confidentiality Form to the address below. You may also hand carry the form to the Downtown Customer Service Office, located on the first floor of the City Hall Annex, 908 Monroe Street or any of our satellite offices.
Fort Worth Water Department
Customer Service Division
P. O. Box 870
Fort Worth, TX 76101-0870
Once the Confidentiality Form is received and processed, the Water Department will not release personal information except to the following agencies:
government contractors or subcontractors who need the information to perform their jobs,
consumer reporting agencies; and
individuals for whom the customer waives responsibility, such as an attorney. People in these categories will be required to show identification before information is released.
For new accounts, please return this form within 10 days of initiating service.For existing accounts, this request is effective upon receipt and processing of the confidentiality form.