Water

Customer Care Drinking water Wastewater About Us

Customer Care

Payment options

You can pay your City of Fort Worth utility bill in a number of ways.

Opening, closing and transferring accounts

Whether you need to open, close or transfer an account, customer service reps are ready to assist. The page also lists the fees associated with account activity.

Water bill messages and inserts

View bill messages and inserts for the current month and previous two months.

This program is designed to help customers who are having difficulty paying their water and wastewater bills. Persons having a need to be designated as Life Support Dependent Customers should complete the form on this page.

High water use bill adjustments

Learn the requirements for possible utility bill adjustments offered by the city.

Water and wastewater rates

Water and wastewater rates each have two components - a volume charge and a fixed monthly service charge. There are also account fees associated with certain activities or requests.

Drinking water

Water Quality Reports

The Drinking Water Quality Report, published annually, provides information about your drinking water including sources, water quality and treatment processes.

Drinking Water Quality Topics

Requirements by the U.S. Environmental Protection Agency are in place to establish and enforce national drinking water standards.

Lead in Drinking Water

Providing drinking water that protects the health of you and your family is Fort Worth Water's top priority.

Superior Water Rating

Fort Worth is proud to carry the designation of Superior Public Water System.

Water Supply

Fort Worth uses surface water from six sources. Participating in the Region C Regional Water Planning Group including all or part of 16 counties.

PFAS

What it is, where it comes from and how it enter the environment and drinking water systems

Unregulated contaminant testing

The Safe Drinking Water Act requires that once every five years EPA issue a list of unregulated contaminants to be monitored by public water systems.

Water Pressure

Why does water pressure vary? What factors play a role? What to do if your pressure is too high.

Wastewater

Biosolids Program

Fort Worth has always been dynamic and progressive in the beneficial reuse of biosolids.

Industrial and Commercial Wastewater Requirements

The City of Fort Worth is required to regulate discharges from businesses and industries that could have a negative impact on the wastewater collection system.

Mary's Creek Water Reclamation Facility

The Water Department is proactively planning for the construction of a new water reclamation facility to serve the needs of the western part of the city.

Liquid Waste Transporters

The Water Department maintains a list of permitted transporters that are allowed to haul liquid wastes within the City of Fort Worth

Preliminary hearing notice

The official notice of the preliminary heating related to the draft permit for the proposed Mary's Creek Water Reclamation Facility.

Seminary Drive Area Water and Sewer Improvements

Existing water and sanitary sewer mains will be replaced on both sides of I-35W. The project is bound by East Waggoman Street to the north, Union Pacific Railroad to the east, Sycamore Creek and SE Loop 820 to the south, and Hemphill Street to the west. Landmarks include the Bob Bolen Public Safety Complex, Union Pacific Railroad and the Fort Worth and Western Railroad.

Foster Park Neighborhood Area Water and Sewer Improvements

Existing water and sewer mains will be replaced in the Foster Park neighborhood association area. The boundaries of Fort Worth Water’s capital improvement project include Westdale Drive to the north, South Drive to the east, Interstate 20 to the south and South Hulen Street to the west. Overton Park Plaza is to the west of the project and Willow Lake is north of the project.

Altamesa Pump Station Backup Power and Electric Improvements

The Altamesa Pump Station is one of four large City of Fort Worth pump stations that are essential for water supply. The Altamesa Pump Station requires replacement of aging electrical switchgear and motor as well as backup generators. Improvements are vital to keep the pump stations operating if there is another deep freeze similar to the one that Fort Worth experienced in February 2021.

Como Pump Station Backup Power and Electric Improvements

The Como Pump Station is one of four large City of Fort Worth Water pump stations that are essential for water supply. The other pump stations in this project include Altamesa, Eastside and Edwards Ranch. The Como Pump Station requires replacement of aging electrical switchgear and motor as well as backup generators. The improvements are vital to keep the pump stations operating.

About Us

Leadership & Organization

The water utility's leadership team is comprised of the water director, two deputy directors and six divisions, each led by an assistant director.

Water Utility Annual Report

Highlights of the key accomplishments and challenges from the previous fiscal year.

Water Department History

Fort Worth started growing at a fast pace with the arrival of the Texas and Pacific Railroads in 1876.

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Wholesale customers

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Request or Access Public Records

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Calendar

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Department Leadership

Chris Harder, P.E.

Director

Email: Christopher.Harder@FortWorthTexas.gov

Chris Harder leads a staff of 1,000 employees in providing water, wastewater and reclaimed water services to a more than 1.4 million people in Fort Worth and surrounding communities. He has almost 30 years of experience in water utility operations and management.

A registered professional engineer in Texas. Chris’s work experience includes budgeting, capital planning, master plan studies and assessments, and design and management of numerous projects related to water and wastewater treatment plants, pump stations, lift stations, storage tanks, pipelines and meter stations.

View utility's leadership team

Contact Us

Phone

817-392-4477 (24/7 for water emergencies, Select Option 1)

Email

MyWaterAccount@FortWorthTexas.gov

Location

Fort Worth

Hours

Call Center hours: 7 a.m. to 7 p.m. Mon. - Fri., excluding city holidays.

Walk-in assistance: 8 a.m. to 5 p.m. Mon. - Fri., excluding city holidays.
100 Fort Worth Trail, 5th Floor
Fort Worth, TX 76102

Mailing Address for bill payments:
Fort Worth Water
P.O. Box 961003
Fort Worth, TX 76161-0003

Mailing address for other correspondence:
Fort Worth Water
P. O. Box 870
Fort Worth, TX 76102

News

Mail

Mailing address for bill payments:

Fort Worth Water
P.O. Box 961003
Fort Worth, TX 76161-0003

Mailing address for other correspondence:
Fort Worth Water
P. O. Box 870
Fort Worth, TX 76102

View department leadership

2025 Citywide Job Fair

2025 Citywide Job Fair

Water

Customer Care

Payment options

Opening, closing and transferring accounts

Water bill messages and inserts

Bill Assistance Program

High water use bill adjustments

Water and wastewater rates

Drinking water

Wastewater

About Us

Wholesale customers

Request or Access Public Records

Calendar

Department Leadership

Chris Harder, P.E.

Director

Contact Us

Phone

Email

Location

Hours

News

Mail

Related Information