Leadership & Organization
The Water Department is spearheaded by a director with five divisions, each led by an assistant director.
|Acting Director||Kara Shuror||817-392-8819|
|Acting Assistant Director, Business Services||Jan Hale||817-392-8438|
|Assistant Director, Field Operations||Travis Andrews||817-392-8144|
|Assistant Director, Engineering & Regulatory Compliance||Chris Harder, P.E.||817-392-5020|
|Assistant Director, Water Production||Charly Angadicheril||817-392-8299|
|Acting Assistant Director, Resource Recovery||Jerry Pressley||817-392-4926|
This division is the primary contact for all new and existing customers. This section includes the 24/7 Call Center, billing, collections, budgeting and rate-setting, meter services, information technology, communications and outreach, water conservation, wholesale customer coordination and water development.
This division is responsible for the operation and maintenance of the water distribution system and wastewater collection systems. The division handles main breaks, wastewater backups, inspection of wastewater line conditions, fire hydrant and valve maintenance and much more.
Engineering and Regulatory Compliance
This division oversees capital project planning and implementation Sections in this division include engineering, safety, security, regulatory and environmental coordination, laboratory services, and Lake Worth management.
Production is responsible for the treatment, storage and pumping of drinking water to the citizens of Fort Worth and 30 other communities. The primary goal is the production and distribution of drinking water that is safe in quality and sufficient in quantity. This division is also responsible for wholesale metering stations and wastewater lift stations operation and maintenance.
Resource Recovery is responsible for operating and maintaining the Village Creek Water Reclamation Facility and the reclaimed water system. Village Creek WRF is permitted to treat 166 million gallons of wastewater each day, while serving more than 880,000 people and numerous industries in Fort Worth and 23 other communities. The division also includes the Pretreatment Services Section, which regulates commercial and industrial wastewater discharges and oversees the drinking water backflow/cross connection control program.
24-hour Customer Service:
P. O. Box 870
Fort Worth, TX 76101
- Report Illegal Connections
- Report Other Water Related Issues
- Report Water Waste
- Request a Speaker
- Report a problem with the H2Online Water payment website