Leadership & Organization
The Water Department’s leadership team is outlined below.
|Interim Director||Chris Harder, P.E.||817-392-5020|
|Deputy Director, Business Services||Kara Shuror||817-392-8819|
|Deputy Director, Infrastructure Services||Vacant||Vacant|
|Assistant Director, Field Operations||Travis Andrews||817-392-8144|
|Assistant Director, Strategic Operations||Chris Harder, P.E.||817-392-5020|
|Assistant Director, Plant Operations||Charly Angadicheril||817-392-8299|
|Acting Assistant Director, Customer Care||Jerry Pressley||817-392-2273|
|Acting Assistant Director, Management Services||Jan Hale||817-392-8438|
|Senior Capital Projects Officer||Vacant||Vacant|
|Media Relations & Communications Coordinator||Mary L. Gugliuzza||817-392-8253|
|Sr. Professional Engineer, My H20 Program||Madelene Rafalko||817-392-5467|
This area is comprised of two divisions – customer care and management services. In addition, the MyH2O project manager reports to the deputy director for business services.
The customer care division includes all customer facing operations – call center, billing and revenue accounting, meter services, conservation and backflow/cross connection control, customer engagement, development services, pretreatment services and wholesale customer billing and engagement.
The management services division includes finance and rates, capital improvement project accounting, capital project support, organizational development, water information technology, occupational health and safety, security and emergency management, records management and department administration.
This area is comprised of two divisions – field operations and capital project delivery.
The field operations division is responsible for the operation and maintenance of the water distribution system and wastewater collection systems. The division handles main break and leak repairs, wastewater backups, sanitary sewer overflows, inspection of wastewater line conditions, fire hydrant and valve maintenance and much more.
The capital project delivery division is responsible for engineering and construction of projects related to water and wastewater mains, new development, treatment facilities, storage tanks, pump stations and lift stations, in-house design, construction inspection and coordination of work with the city’s street bond program projects.
This division oversees master planning, capital improvements planning, regulatory services, laboratory services, asset management and SCADA systems.
This division includes both drinking water and wastewater treatment operations. This includes five drinking water plants, one water reclamation facility, elevated and ground storage tanks, pump stations, lift stations, a peak flow basin, biosolids operations and wholesale customer metering stations.
- No increase in water, wastewater rates for 2019
- When water use spikes with extreme heat, so do water bills
- Learn the basics of water conservation
24-hour Customer Service:
P. O. Box 870
Fort Worth, TX 76101
- Report Illegal Connections
- Report Other Water Related Issues
- Report Water Waste
- Request a Speaker
- Report a problem with the H2Online Water payment website