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Leadership & Organization

The Water Department’s leadership team is outlined below.

Position Name Phone Number
Acting Director Chris Harder, P.E. 817-392-5020
Deputy Director, Business Services Kara Shuror 817-392-8819
Deputy Director, Infrastructure Services Vacant Vacant
Assistant Director, Field Operations Travis Andrews 817-392-8144
Assistant Director, Strategic Operations Chris Harder, P.E. 817-392-5020
Assistant Director, Treatment Operations Charly Angadicheril 817-392-8299
Acting Assistant Director, Customer Care Jerry Pressley 817-392-2273
Acting Assistant Director, Management Services Jan Hale 817-392-8438
Senior Capital Projects Officer Vacant Vacant
Media Relations & Communications Coordinator Mary L. Gugliuzza 817-392-8253

Download a complete organizational chart (PDF)

Responsibilities

Business Services

This area is comprised of two divisions – customer care and management services. In addition, the MyH2O project manager reports to the deputy director for business services.

The customer care division includes all customer facing operations – call center, billing and revenue accounting, meter services, conservation and backflow/cross connection control, customer engagement, development services, pretreatment services and wholesale customer billing and engagement.

The management services division includes finance and rates, capital improvement project accounting, capital project support, organizational development, water information technology, occupational health and safety, security and emergency management, records management and department administration.

Infrastructure Services

This area is comprised of two divisions – field operations and capital project delivery.

The field operations division is responsible for the operation and maintenance of the water distribution system and wastewater collection systems. The division handles main break and leak repairs, wastewater backups, sanitary sewer overflows, inspection of wastewater line conditions, fire hydrant and valve maintenance and much more.

The capital project delivery division is responsible for engineering and construction of projects related to water and wastewater mains, new development, treatment facilities, storage tanks, pump stations and lift stations, in-house design, construction inspection and coordination of work with the city’s street bond program projects.

Strategic Operations

This division oversees master planning, capital improvements planning, regulatory services, laboratory services, asset management and SCADA systems.

Plant Operations

This division includes both drinking water and wastewater treatment operations. This includes five drinking water plants, one water reclamation facility, elevated and ground storage tanks, pump stations, lift stations, a peak flow basin, biosolids operations and wholesale customer metering stations.