Winter Quarter Average
The Fort Worth Water Department uses winter quarter averaging to determine the volume charged on residential sewer bills for the 12-month period beginning in April of each year. The amount of water a household uses in the winter months is totaled and divided by the number of days during that period to obtain a daily average. This daily average is used to get a monthly average volume.
These months are used because water usage is usually at its lowest because of minimal landscape watering. The actual three-month period used is based on billing cycles. Generally, these are the residential bills with service dates beginning in December, January and February. Because February is a short month, some of the billing cycles may start in March. (NOTE: Winter quarter average cannot equal zero. There must be at least two months with greater than zero consumption, otherwise the winter quarter average will default to 9.00 CCF)
When water lines that serve a home are being replaced, residents are connected to a temporary service line that is not metered. During the replacement time frame, a resident’s winter quarter average consumption is used to bill water volume for that month or months.
For more information, please call our Customer Service at 817-392-4477.
- Protect your pipes before freezing temperatures get here
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- New hours for Water Department's call center
- No increase in water, wastewater rates for 2019
Report Emergencies (24-hours)
(water main breaks, sewer backups)
817-392-4477 Select Option 1
Call Center - Non-emergency
7 a.m. to 7 p.m.
Monday through Friday
(Closed City Holidays) 817-392-4477 Select Option 1
P. O. Box 870
Fort Worth, TX 76101
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Chris Harder, P.E.