Apartment complexes, condominiums, multiple use facilities and manufactured home communities can submeter or allocate billing of water and wastewater rates to tenants. There are rules and regulatory practices established by the Texas Commission on Environmental Quality (TCEQ) that apartment owners must follow.
The local utility is not directly involved in these matters and has no authority in dispute intervention or resolution. The TCEQ does not have a general toll-free number, but you can reach the main switchboard at (512) 239-1000 or contact the Region 4, Dallas/Fort Worth office at (817) 588-5800.
The following additional information is available on the TCEQ Web site.