The water utility's leadership team is comprised of the water director, two deputy directors, six divisions, each led by an assistant director, and a communications coordinator. Their names and contact information is below.
| Position |
Name (click name to send email) |
Phone Number |
| Water Director |
Chris Harder, P.E. |
817-392-5020 |
| Deputy Director, Business Services |
Jan Hale |
817-392-8438 |
| Deputy Director, Infrastructure Services |
Laura Wilson, P.E. |
817-392-2427 |
| Assistant Director, Field Operations |
Roy Teal, P.E. |
817-392-8144 |
| Assistant Director, Strategic Operations |
Shela Chowdhury, P.E. |
817-392-8242 |
| Assistant Director, Plant Operations |
Shannon Dunne |
817-392-8299 |
| Assistant Director, Customer Care |
Jerry Pressley |
817-392-8257 |
| Assistant Director, Management Services |
Shane Zondor |
817-392-7814 |
| Assistant Director, Capital Project Delivery |
Tony Sholola, P.E. |
817-392-6054 |
| Media Relations & Communications Coordinator |
Mary Gugliuzza |
817-392-8253 |
View the organizational chart(PDF, 159KB)
Responsibilities
Business Services
This area is comprised of two divisions – customer care and management services. In addition, the MyH2O project manager reports to the deputy director for business services.
The customer care division includes all customer facing operations – call center, billing and revenue accounting, meter services, conservation and backflow/cross connection control, customer engagement, development services, pretreatment services and wholesale customer billing and engagement.
The management services division includes finance and rates, capital improvement project accounting, capital project support, organizational development, water information technology, occupational health and safety, security and emergency management, records management and department administration.
Infrastructure Services
This area is comprised of two divisions – field operations and capital project delivery.
The field operations division is responsible for the operation and maintenance of the water distribution system and wastewater collection systems. The division handles main break and leak repairs, wastewater backups, sanitary sewer overflows, inspection of wastewater line conditions, fire hydrant and valve maintenance and much more.
The capital project delivery division is responsible for engineering and construction of projects related to water and wastewater mains, new development, treatment facilities, storage tanks, pump stations and lift stations, in-house design, construction inspection and coordination of work with the city’s street bond program projects.
Strategic Operations
This division oversees master planning, capital improvements planning, regulatory services, laboratory services, asset management and SCADA systems.
Plant Operations
This division includes both drinking water and wastewater treatment operations. This includes five drinking water plants, one water reclamation facility, elevated and ground storage tanks, pump stations, lift stations, a peak flow basin, biosolids operations and wholesale customer metering stations.