Opening, closing and transferring accounts

Whether you need to open, close or transfer an account, customer service reps are ready to assist. Choose the action you need to take regarding your account to learn what information you need to have available to make the process go quicker and smoother.

Customer service location & hours changing Aug. 19

Opening

Open account

To open a new account, contact Water Customer Service at 817-392-4477 or stop by our customer service location. An activation charge of $20 is included on the first billing. This fee covers costs associated with application processing. There is an additional $25 fee for same day service requests.

Required information

The following information is needed at least one day prior to your desired service activation:

  • name, phone number, social security number and driver’s license number of the person responsible for the account;
  • name of the present property owner; and
  • if available, the name of the previous owner or tenant.

Deposit required

A minimum deposit of $50 is required for residential accounts and is applied to your first billing. The deposit can be waived for residential accounts if the following criteria apply:

  • the customer has had at least 12 consecutive months of utility service with the City of Fort Worth within the previous 12 month period without ANY late payments; OR
  • the customer provides a letter of credit reference from another utility, such as electric, landline phone, water, etc, noting they have had at least 12 consecutive months of service within the previous 12 month period without ANY late payments.

Customers who meet this criteria can email the information to MyWaterAccount@FortWorthTexas.gov or fax it to 817-392-8137.

  • Deposits on residential accounts may be refunded after one year if the customer maintains a good payment history.
  • Deposit amounts may be increased at any time because of poor payment history.
  • Commercial account deposits vary and can not be waived.
  • Commercial account deposits can only be refunded at account termination. They are not eligible to be refunded while the account is still active.


Transferring

Closing

Confidentiality