Payment options

Residential customers

Online payments for residential customers now go through the MyH2O portal, where customers can also view their water use by the day or by the hour. The data is not available in real time but is available the next day. Previous bills and payment history are available, too.

To register you will need your account number, billing cycle, and route number. This information can be found on your billing statement. If you do not have a billing statement, you may call our call center at 817-392-4477 or click here to request a callback from one of our customer service representatives.

• The “one-time payment” option is still available for customers who do not want to register their account. 

Business customers

Businesses, schools and industries with Fort Worth Water utility accounts have access to monitor and manage their water use, and pay their water bills, through the City of Fort Worth’s online commercial MyH2O portal.

Commercial customers can register by clicking the button below.

Portal users can setup a primary company profile for easy account portfolio management and select communication preferences. Among the features, commercial customers are able to pay multiple accounts with one login as well as set up automatic payments.

Additionally, commercial MyH2O portal users have the ability to see water usage on an hourly basis the following day. 

New MyH2O commercial portal users should have their account number, and billing cycle and route numbers ready to register. This information is on your billing statement or call customer service at 817-392-4477 to request the information.

MyH2O Portal- Register/Login/One-time payment

Pay by phone

Customers can conveniently pay their utility bill by phone 24 hours a day, 7 days a week using the automated system. Accepted payments options are:

• Visa, MasterCard, Discover and American Express
• debit card payment (debit card must have the Visa or MasterCard logo)
• electronic check payment

Have your bill ready 

For faster processing, please the following information available before you call. 

• utility account number
• checking account or
• credit card information

Call

• 817-392-4477, select Option 2
• follow the automated system prompts

Checks in the mail

• Make checks or money orders payable to the Fort Worth Water Department
• Send payment using the return envelope that came with your bill or mail to:

City of Fort Worth Water Department
P. O. Box 961003
Fort Worth, TX 76161-0003

• Send rush payments using an overnight delivery service to:

City of Fort Worth - Water Customer Service
100 Fort Worth Trail
Fort Worth, TX 76102

Do not

• Send cash in the mail

Water Customer Service Office

• Bring both portions of your current bill
• Location:

100 Fort Worth Trail

Fort Worth, TX 76102 

• Hours: Monday-Friday, 8 a.m. - 5 p.m., excluding holidays

• Register at kiosk in the main lobby and wait for text message on approximate wait time and when to proceed to 5th Floor. Be sure to select correct service type you need, as this impacts wait times. Message will tell you which window number to go to for service. 

• Accepted payment methods are:

  • Visa, MasterCard, Discover and American Express 
  • checks and money orders
  • debit cards with Visa or MasterCard logo

Fidelity Express locations

Fidelity Express locations are the only authorized sites to accept City of Fort Worth utility bill payments. Using unauthorized locations could result in late payment charges or service disruptions because funds are not sent to the water utility in a timely manner. 

• Bring both portions of your current bill to any participating Fidelity Express location, usually grocery and convenience stores.
• You can use Fidelity Express locations in Tarrant, Denton, Parker, Johnson and Dallas counties.
• Only cash payments are accepted, and a processing fee is charged by the location. The amount of the processing fee varies by location. 
• The payment will post to your account the next business day.
• Use the link below to find a Fidelity Express location near you.

Find a Fidelity Express location

Drop box:

• 24-hour payment drop box is located on the walkway in the front of new City Hall, 100 Fort Worth Trail. 
• Pay only with check or money order to ensure proper credit.
• Do not pay with cash.