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Pothole? Traffic signal out? Here's how to report it

Posted Oct. 6, 2017 | Last updated Aug. 7, 2019

You can help the city keep its streetlights, storm drains and other structures in good repair.

When you see something that needs to be fixed, report it by calling 817-392-1234 to speak with a customer service representative. When you make a report, be ready to describe the issue and give the location or address.

Hours are Monday through Friday 7 a.m.- 6 p.m.; Saturdays 7 a.m.-4 p.m. While not monitored 24-hours, residents are encouraged to call when Customer Service is open to report issues encountered at any time.

You can request maintenance or repairs for alleys, bridges, curbs and gutters, traffic signs, pavement markings, potholes, railroad crossings, school zone signs and flashing lights, sidewalks, street lights, traffic signals and parking meters. You also can report flooding, blocked storm water inlets, tree limbs or obstacles in the roadway and water pooling in the street.

View a short video to learn more.

Get the app

Fort Worth residents and visitors now have another way to report issues to the city.

With the new My Fort Worth (MyFW) app users can provide a brief description, photos and use a map-based location feature to submit issues like graffiti, potholes or high grass. Once submitted, the request will go directly to the appropriate city work team for a quick response. The user can view the status of the request in the app and receive a notification when the work is complete.

Download MyFW on the App Store or Google Play.

Report issues by either calling or reporting via the app!

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Calendar

Aviation Advisory Board Meeting: 1 p.m. Jan. 30, 2020; Fort Worth Meacham International Airport, Conference Room 306, 201 American Concourse.
View the agenda »

Aviation Advisory Board Workshop: 1:30 p.m. Jan. 30, 2020; Fort Worth Meacham International Airport, Conference Room 306, 201 American Concourse.
View the agenda »

Sycamore Creek Wastewater Improvements Project Meeting: 6 p.m. Jan. 30, 2020; Sycamore Community Center, 2525 E. Rosedale St.

Ramey Avenue Street Maintenance Project Meeting: 10 a.m. Feb. 1, 2020; Sweet Home Baptist Church, 5225 Ramey Ave.

Near Southside Infrastructure Improvements Project Meeting: 6 p.m. Feb. 3, 2020; Broadway Baptist Church, Room 302, 305 W. Broadway Ave.

View the full city calendar and current meetings.