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Changes coming for water customers who pay bills late

Posted Jan. 24, 2020

Fort Worth is changing the delinquency process for water customers who are late paying their city water bill. Effective April 1, customers will no longer have a yellow tag left on their door telling them to pay in 48-hours or have water turned off.

The yellow tag is being replaced with an automated call to the residential customer number on file. The call will occur 37 days after the bill date. Some commercial accounts will also receive the automated call.

All customers are encouraged to ensure their phone numbers and email addresses are up to date with the water utility by logging into their H2Online account or by contacting customer service at 817-392-4477.

Prior to moving forward with the recommendations that were adopted by the City Council in December, the utility staff weighed the impact of cost responsibility and affordability. It is believed the new fee structure helps reduce the types of fees that can cause a financially struggling customer to get further behind in their bill payment.

Eliminating the yellow door tag also eliminates the $20 charge to customers for leaving the yellow tag. Late fees are increasing from 5% to 10%, if the bill is not paid by 24 days after the bill date. Despite the late fee increase, the cost to customers could still be less because of eliminating the yellow tag and its fee.

A mailed notice that water service is about to be shut off still will go out 42 days after the bill date. This will be the final notice that a customer with an unpaid bill receives. The delinquency process timeline still has water service shutoff for nonpayment at 52 days after the initial bill is issued. A red tag is left on the door at the time water service is shut off.

Other fees increasing on April 1 are associated with activation/reactivation of service, theft of water, tampering with meters, customer-requested additional tests or field investigations, and customer-requested meter replacements. The additional meter test or investigation fees are waived if the meter is found to be not functioning properly.

See a detailed list of fee changes.

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Library to host free Orchestra concert: 2 p.m. Feb. 23, 2020; Fort Worth Public Library, 500 W. 3rd Street.

Building Standards Commission Pre-Meeting: 9 a.m. Feb. 24, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
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Building Standards Commission Meeting: 9:30 a.m. Feb. 24, 2020; City Council Chamber, 2nd Floor, City Hall, 200 Texas St.
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Trinity Metro Board of Directors Meeting: 3:30 p.m. Feb. 24, 2020; Fort Worth Central Station, Downtown Fort Worth, 2nd Floor Community Room, 1001 Jones St.
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Altamesa Boulevard Sidewalks Project Meeting: 6 p.m. Feb. 24, 2020; Southwest Community Center, 6300 Welch Ave.

Canceled Disciplinary Appeal of Two-Day Suspension of Timothy Fornash: 9 a.m. Feb. 25, 2020; Fort Worth Botanic Gardens, Camellia Room, 3220 Botanic Garden Blvd.
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Meet and Confer Negotiations between the City of Fort Worth and Fort Worth Police Officers Association: 2 p.m. Feb. 25, 2020; Bob Boen Public Safety Complex, Police Training Classroom No. 1135, 505 W Felix St.
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Canceled City Council Work Session: 3 p.m. Feb. 25, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.

Donnelly Avenue & Sanguinet Street Sidewalks Project Meeting: 6 p.m. Feb. 25, 2020; Amon Carter Center at Lena Pope, 3200 Sanguinet St.

Canceled City Council Meeting: 7 p.m. Feb. 25, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.

Warrant Forgiveness: 9 a.m. Feb. 26, 2020; Boys & Girls Club, 3123 Avenue G..

Fort Worth Sports Authority, Inc. Board Meeting: 10 a.m. Feb. 26, 2020; Fort Worth Convention Center, Executive Board Room, 1201 Houston St.
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Metropolitan Area EMS Authority DBA MedStar Mobile Healthcare Board of Directors: 10 a.m. Feb. 26, 2020; MedStar Mobile Healthcare, 2900 Alta Mere Drive.
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City Plan Commission Work Session: noon Feb. 26, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
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City Plan Commission Public Hearing: 1:30 p.m. Feb. 26, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.
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Park and Recreation Advisory Board Work Session: 3 p.m. Feb. 26, 2020; Deborah Beggs Moncrief Garden Center, Fort Worth Botanic Garden, 3220 Botanic Ganden Blvd.
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Park and Recreation Advisory Board Meeting: 4 p.m. Feb. 26, 2020; Deborah Beggs Moncrief Garden Center, Fort Worth Botanic Garden, 3220 Botanic Garden Blvd.
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Beach & Basswood Intersection Improvements Project Meeting: 6 p.m. Feb. 26, 2020; Summerglen Library, 4205 Basswood Blvd.

Warrant Forgiveness : 9 a.m. Feb. 27, 2020; Como Community Center, 4660 Horne St.

The Regional Transportation Council Meeting: 10 a.m. Feb. 27, 2020; The Transportation Council Room, 1st Floor, North Central Texas Council of Governments, 616 Six Flags Drive, Arlington, TX 76011.
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Marine Creek Ranch Park Project Meeting: 6 p.m. Feb. 27, 2020; Parkview Elementary School, 6225 Crystal Lake Drive.

Deferred Compensation Oversight Committee: 9 a.m. Feb. 28, 2020; Fort Worth Credit Union Board Room, 2309 Montgomery St.
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