Home > News

COVID-19 hotline provides news and information to residents, businesses

Posted March 30, 2020 | Last updated April 21, 2020

The hotline's hours have changed to 8 a.m.-5 p.m., Monday-Friday.


A hotline established for the COVID-19 outbreak has proven to be a popular way for Fort Worth residents and business owners to learn news and information about the virus and its effects on everyday life.

During the week of March 22-29, 1,995 calls and 744 emails were handled by call-takers in the Consumer Health Division of the city’s Code Compliance Department. Staff members in other city departments also provided answers to questions in their area of expertise.

The hotline, which operates 8 a.m.-5 p.m., Monday-Friday, can provide basic information about the virus and its symptoms, information for businesses affected by the ongoing shutdown, information on how to report a violation of the stay-at-home order and other topics. Responses are available in English and Spanish.

Contact the hotline at 817-392-8478 or by email.

Other information sources

Get articles like this in your inbox. Subscribe to City News.

City News

Calendar

City Council Workshop: 12:30 p.m. Aug. 14, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.
View the agenda »

Disciplinary Appeal of Indefinite Suspension of Erica Williams: 9 a.m. Aug. 17, 2020; WebEX.
View the agenda »
Register for this event »

District 9 Town Hall - 2021 Budget: 6:30 p.m. Aug. 17, 2020; WebEx and Online.
Register for this event »

City Council Work Session: 8:30 a.m. Aug. 18, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.

City Council Meeting: 10 a.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.

Notice of Public Hearing to consider amendments to the Trust Agreement for the Fort Worth Permanent Fund: 10 a.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.
View the agenda »

Central City Local Government Corporation: 1 p.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.

AllianceAirport Authority: 1 p.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.

Fort Worth Local Development Corporation: 1 p.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.

Fort Worth Crime Control and Prevention District Board of Directors Quarterly Meeting: 2 p.m. Aug. 18, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.

Appeal of Promotional Bypass of Kenyon Willingham: 9 a.m. Aug. 19, 2020; Bob Bolen Public Safety Complex Classroom 1134, 505 W. Felix St.
View the agenda »

Commercial and Residential Boards of Adjustment Public Hearing: 9 a.m. Aug. 19, 2020; WebEx.
View the agenda »
Register for this event »

Financial Empowerment Workshop: 1 p.m. Aug. 19, 2020; online webinar.
Register for this event »

Get Your Business on Google Search & Maps: 2 p.m. Aug. 19, 2020; Online.
Register for this event »

Grow With Google: Get Your Local Business on Google Search and Maps: 2 p.m. Aug. 19, 2020; Online.
Register for this event »

District 8 Town Hall - 2021 Budget: 6:30 p.m. Aug. 19, 2020; City Hall, 200 Texas St.
Register for this event »

District 5 Town Hall - 2021 Budget: 6:30 p.m. Aug. 19, 2020; City Hall, 200 Texas St.
Register for this event »

View the full city calendar and current meetings.