Home > News

City's Development Services Department continues to expand online services amid COVID-19

Posted June 1, 2020

Archived Content Information and links provided may no longer be accurate.
hands typing on a laptop
More services are being moved onto digital platforms to improve customer access.

In addition to virtual meetings, fillable documents, electronic signature capability and virtual appointment systems that have already been implemented, the city’s Development Services Department has added more than 270 fees to the Accela Citizen Access online permitting system, which allows customers to pay electronically.

Fees include park fees, water development fees and more. About 37 permit applications were added to the Accela Citizen Access permitting system so residents can apply electronically. Before March of this year, people seeking permits would have had to make a trip downtown to visit City Hall.

The new online applications include residential building, residential accessory, temporary street encroachments, credit agreement business registration and many more.

The Development Services Department continues to work with both internal and external stakeholders to move as many services as possible onto digital platforms to provide consistent availability to the public along with exceptional customer service. Staff members have received training on all of the newly-offered online services. The department is exploring more innovative ways to improve service delivery.

To learn more, call 817-392-2222 or email Development Services Customer Service.

Get articles like this in your inbox. Subscribe to City News.

City News

Calendar

Fort Worth Human Relations Commission: 5:30 p.m. July 6, 2020; WebEx.
View the agenda »
Register for this event »

Canceled City Council Work Session: 3 p.m. July 7, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.

Canceled City Council Meeting: 7 p.m. July 7, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.

Fort Worth Public Improvement District No. 1 Advisory Board: 8:30 a.m. July 8, 2020; WebEx.
View the agenda »
Register for this event »

City Plan Commission Special Meeting: 10 a.m. July 8, 2020; WebEx.
View the agenda »
Register for this event »

Zoning Commission: 1 p.m. July 8, 2020; WebEx.
View the agenda »
Register for this event »

Regional Transportation Council Meeting: 1 p.m. July 9, 2020; Videoconference.
View the agenda »

Aviation Advisory Board : 3:30 p.m. July 9, 2020; WebEx.
View the agenda »
Register for this event »

Water U Doing? Water-Efficient Sprinklers: 6 p.m. July 9, 2020; Online Event.
Register for this event »

View the full city calendar and current meetings.