Home > News

Water Department customer service lobby reopening

Posted June 18, 2020

Archived Content Information and links provided may no longer be accurate.

The Fort Worth Water customer service lobby, 908 Monroe St., will reopen on Monday, June 29. Customers must wear facemasks and maintain social distancing.

Customers who prefer in-person transactions can make water bill payments, set up, discontinue or transfer service or make payment arrangements.

The process for obtaining contractor meters (fire hydrant meters) will remain contactless, as it is today. All paperwork and communication is handled electronically and via phone. There is no in-office, person-to-person processing.

When picking up the fire hydrant meter, the contractor is required to wear a mask and observe six-feet social distancing. To achieve the social distancing, staff leave the meter on a table for pickup by the contractor.

The same screening for COVID-19 symptoms and temperature checks will be in place as are in place at other city facilities with frequent public visitors. Staff is asking all visitors if they are feeling sick and will check temperatures with a forehead thermometer. Anyone with a temperature of 99.6F or greater will be asked to leave and contact a health care provider. Anyone who refuses to have their temperature taken will not be allowed to enter.

The lobby hours are 7:30 a.m. to 5:30 p.m. Monday through Friday.

Get articles like this in your inbox. Subscribe to City News.

City News

Calendar

Fort Worth Art Commission Public Hearing: 9 a.m. Aug. 10, 2020; WebEx Virtual Meeting.

Historic and Cultural Landmarks Commission Public Hearing: 2 p.m. Aug. 10, 2020; WebEx.
View the agenda »
Register for this event »

City of Fort Worth Art Commission Special Called Meeting: 5 p.m. Aug. 10, 2020; Webex.
View the agenda »
Register for this event »

Cantrell Sansom Road Virtual Project Meeting: 6 p.m. Aug. 10, 2020; Virtual Meeting.

Ad Hoc Municipal Court Advisory Committee: 11 a.m. Aug. 11, 2020; City Managers Office Conference Room 380, 3rd floor, City Hall, 200 Texas St.

Audit Committee: 1 p.m. Aug. 11, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.

Infrastructure & Transportation Committee: 2 p.m. Aug. 11, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas ST..

City Council Work Session: 3 p.m. Aug. 11, 2020; City Council Conference Room 290, 2nd Floor, City Hall, 200 Texas St.

City Council Meeting: 7 p.m. Aug. 11, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.

Notice of Public Hearing to consider amendments to the Trust Agreement for the Fort Worth Permanent Fund: 7 p.m. Aug. 11, 2020; City Council Chambers, 2nd Floor, City Hall, 200 Texas St.
View the agenda »

Vase with Nine Flowers Dedication: 9:30 a.m. Aug. 12, 2020; Facebook.

City Plan Commission: 10 a.m. Aug. 12, 2020; City Hall.

Zoning Commission Public Hearing: 1 p.m. Aug. 12, 2020; WebEx.
View the agenda »
Register for this event »

Collaborate, Meet & Work Remotely: 2 p.m. Aug. 12, 2020; Online.
Register for this event »

Grow With Google: Collaborate, Meet, and Work Remotely: 2 p.m. Aug. 12, 2020; Online.
Register for this event »

Southside Infrastruction Improvements Virtual Project Meeting: 6 p.m. Aug. 12, 2020; Virtual Meeting.

View the full city calendar and current meetings.