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Water Dept. Lobby Closes The water customer service lobby, 908 Monroe St., is closed until further notice. The only way for customers to continue to make cash payments is through a Fidelity Express location, which are usually located in grocery stores and convenience stores. Make sure the location accepts city bill payments and is not just for money orders.

Customers can access automated account information by calling our 24-hour automated phone line at 817-392-4477. This user-friendly interactive voice response system will allow customers to retrieve account information 24 hours a day, as well as request fax copies of billing or payment status information. Any customer with a touch-tone telephone can access account information quickly and easily. The automated system will help expedite routine services.

For confidentiality, you must have your account number to access the automated system. To enter the system, follow these simple steps.

  • Dial 817-392-4477
  • Press 1 for English or 2 for Spanish
  • When prompted, press 4
  • Follow the voice instructions

Rates and Fees

More Information

Water Utility

Customer Service
7 a.m. to 7 p.m.
Monday through Friday
Closed on city holidays

Have your account number ready.

Other Utilities

AT&T Phone Repair:

Oncor (Electric):

Atmos (Gas):

Just Energy: